The apartment was roomy and had well appointed kitchen facilities. Pools were clean and quite large. Nice big balcony .

The parking was very confusing and took us a long time to locate the spot. There were only 2 keys to the apartment with 3 separate travellers. Main bathroom was a shower over the bath - not convenient for older visitors.

Fantastic apartment, comfortable, spacious, great location, quiet, loved the pool and spa, beautiful balcony. Laundry facilities in the room were also nice.

Don’t usually like to complain, but wasn’t cleaned properly, freezer full of icicles, oven trays not cleaned- just foil stuck over the top, carpets in the lounge room quite badly stained and ensuite bathroom needs a good scrub, especially behind the toilet. No soap holders or anywhere to put stuff in the main shower. Staff were a bit disorganised, entered my card details incorrectly so had to call and sort it out. Then didn’t know what day I was checking out. Some basic items check as salt and pepper, coasters and place mats in the apartment would have been nice.

Location, staff, pool and bbq area were first class! Car park, lifts and gardens were easily accessible and well lit up. The kitchen was well supplied with items and it was easy to prepare meals etc.

Our apartment was quite outdated. It needed the carpets changed, fittings around the apartment were on the out as were the cupboard doors. The bath rooms need to updated to the 21st century. The furniture was cheap, wobbly and uncomfortable. Overall, the apartment was in need of a serious clean. Dust, mould and scuff marks easily seen around the bathrooms, laundry, kitchen and all windows and curtains. We only used the apartment to sleep as we were out and about, so if that’s what you’re after this would would suit you perfectly.

The facilities were fantastic. We had limited time but enjoyed accessing the pool & gym. Would have used the sauna if time permitted. All areas we accessed were clean and well maintained. We didnt' use the BBQ area but it also looked well maintained. Property location was great. Lots of permanent residents so the complex was very quiet.

These things wouldn't stop us from staying again, but we think are worth noting. The mattress on the main bed was ok but needs replacing. We had a trundle bed for our 5th person - it looked high quality but it was rock hard and our 5th person chose to sleep on the couch on the second night. We would opt for the 3 bedroom apartment next time. We had to take two cars. Our smaller one was in the car park, not sure our bigger car would have made it under. Plenty of parking options out on the street. Wifi was a bit hit and miss. Not a big issue outside of the cliffhanger football games that were on that night :)

location is just right! family friendly, the maintenance guy was extremely helpful and kind! loved the cleanliness pool was awesome! gym was great! room was awesome! great walking distance to surfers beach and Coles , got 10k steps in every day! great location, away from the busy traffic which is great. sushi place and convenience store just a 3 min walk away

probably need a book of instructions in the room or signs in the hall showing where the rubbish chute is as we had no idea there was one on our floor until we got a text on our last day , so we had been dumping our rubbish in the public bins when we found one. maybe i should have asked earlier.

Location was great, apartment was spacious, wifi was fast and reliable. Pool and spa were good. Very clear directions of how to get to the apartment given the three buildings in the complex. After leaving my bags for the day to come back and find they’d already been taken to my room before checkin was a nice and unexpected touch

Gym was lacking in equipment (pretty much zero free weights) and the hallways etc were stinking hot- felt like no air con was available. Very minor tings though

Great location, walking distance to everything. Great sized rooms with comfy beds and pillows. Lifts and carpark were easy to navigate and didn't take forever.

Our room was a bit out dated and dusty in areas I would have expected to be cleaned regularly. It was also quite warm in our rooms so it would have benefitted to have a ceiling fan in the second room which didn't have a window or an AC. Overall very minor things, but thought worth mentioning for future guests and possibly future maintenance. No ramps for access between buildings (that we could find?) So we had to carry our pram up a few stairs each time we went for a walk, otherwise use the driveway/carpark ramp.

The apartment was excellent as was the pool and spa. The reception staff were brilliant and couldn’t do enough for us after having an average experience due to after-hours check in. Spacious apartment and great view over the pool! Full sized laundry and plenty of dishes, cutlery, etc. The staff were extremely apologetic and even offered a refund for the final two nights of our stay. We were really pleased that we decided not to take their offer and spent the rest of our holiday at Trilogy as it really is a brilliant "resort style" apartment and the location is fantastic!!

Our flight arrived at 4:30pm so we didn’t reach the accommodation until about 6 pm. Reception closed at 4:30 and although instructions were left in the secure safe, we had a terrible time locating our parking spot and literally spent an hour looping around trying to find it. It was terribly frustrating as there is no rhyme or reason to the sequencing of the parking spaces. 1032 sits beside 764 for instance! In the end, we gave up and parked in the visitor space for the rest of our trip. The bed was very low to the ground, making it difficult to get in and out of, but we managed to make do. We also had Internet issues and as a result, the TV wasn’t working initially due to this. As mentioned the reception staff were absolutely brilliant and sorted all of this out the next morning.

The location is central and accessible to everything. Swimming pool and the spa is well maintained. Reasonable price. Spacious apartment.

Bathroom needs a bit of revamp in the apartment we are in. Top of dryer needs dusting as every time it’s used dust continuously fall off everywhere. Washing machine needs cleaning as after spin there are some dirt attaching to my clothes. After wiping the inside drum and a couple of washes it seems to be not as bad. Outdoor setting probably needs replacing as table is not longer sturdy and chairs have seen better days.

Arrival: we arrived early knowing that our rooms won't be ready till 2pm but the room was already ready so we were able to go in straight away which was a plus for us after a long travel. Room: it was clean and quite comfortable. Totally happy with it. A/C/heater: works good so well done on that front Reception: the two ladies manning the front desk were very helpful and friendly. We are sorry we didn't get their names but they certainly are welcoming.

It's not so much as not like...but more like for future guests on the booking page.could there be a section where guests are asked if they need or want extra blankets. My family were not used to the cold so despite the heat on-My son and daughter still needed blankets.and there were only 3 blankets in the room (but 5 of us)