Always excellent customer service. Me and my mum frequently stay here and it's our favourite hotel in Rockhampton, not just because of the beautiful presentation of the accommodation, but because it's the staff here who are truly fantastic. Would recommend this hotel to anyone.

It's a bit noisy and rowdy on Friday and Saturday nights, so not ideal place to stay for a lady who is on her own and needs some quiet and peaceful time away from her partner. It's not the Criterion staff's fault, but the crowd that go there get quite a bit drunk and it's not that they're threatening or anything but just feels a bit intimidating to even go downstairs and outside for a smoke at night with those people being there.

My stay was exactly what I expected at the Cri, a Hotel with a 140-year history don't expect 5-star luxury. It is what it is, but that's part of the hotel's charm. The rooms were comfortable and clean, the staff were prompt and with attention to detail. Meals were fantastic and value for money, a hot breakfast was served every day, except Mondays, from 7 am, at very reasonable prices. The Cri is centrally located and with great views of the Fitzroy River

I was a little disappointed with the coffee, maybe research a better blend.

Being in a heritage building with a great history. Very quiet being on top of a pub on the top floor. Perfect to spend the night after a long day of travel. The room had lots of character with its accents appropriate to the historic era of the building. Great location, and we looked forward to coming back on our last night in the area.

Sadly, the first room wasn't fully clean, so we had to swap rooms. This could have been due to the Rockynats event over the Easter long weekend. Staff remedied the issue immediately by giving us a different room, which was clean and to the expected standard. This experience wouldn't have deterred us from coming back as we still enjoyed our stay.

Great location. The room was huge, very clean, comfortable bed , free Netflix. Had all you would need. Bar & restaurant downstairs. Although we didn’t get to use it as we arrived in late . The reception was still available at 10 pm and was very nice and friendly. Actually the people we came across in Rockhampton were all very friendly.

The parking was the only drawback as it is very compact in under cover parking. and we have a large vehicle and at that time of night, the 2 spots left were not possible to get our vehicle in . But there was parking straight outside not far from our room. So it was all good.

Separate bedroom and lounge, each with a tv; having a full size bath (with spa jets) in lovely old building with original features and renovations undertaken sympathetically. Riverside literally outside the door: shops, eateries and post office within easy walking distance. Short drive/ taxi ride to attractions such as the zoo and heritage village.

Noise carried from bar (but it was Saturday and there was a music festival on). Water in the bathroom could have been a tad hotter.

Great location. We stayed here a couple of nights ago, and it didn't disappoint. We had dinner at the pub which had great food and did the Ghost, Murder and Jack the Ripper Night Walk tour which started in the lobby. This room was different from our first night and also had lovely accents from its era.

Being on the second floor, we could hear the sound travel from the top floor, though it didn't impact our sleep. This does go with the territory of staying in an old building and not a show stopper.

It was a cute old hotel with lots of history, walking distance to shops with a pub onsite for a lovely meal. If you don’t like stairs to get to your room, make that request when booking that you would rather a lower level room Perfect for a overnight stay on our road trip

Only thing would be no secure onsite parking for some rooms so if booking ask if secure parking is included. We were fortunate enough to get a park close on the street

I liked the atmosphere, the classy look of the hotel, the good vibes, exellent central location at the riverbank, great/cool staff, great lunches and dinners, including great steaks and grilled baramundi. I liked local beer, wines and cocktails. And, live music on week-ends.

Small things: to fix the water dripping in the toilet. Probably, it is fixed already, anyway.

Old heritage buildings that are neat and tidy. Safe parking near the hotel. Strategic location. Good view to the river. The room's price that i've booked is value for money

Stairwell of the hotel on second floor may need to have some checking or review for maintenance or renovation in future because i experience hearing a little cracking sounds when i walk on it

The Hotel Motel is beautifully presented including period furniture. Rooms were very spacious and comfortable for our stay. It was only for one night.

I was travelling with my Father who is in his late 80,s. We were on the top floor which required a 2 storey trek up the internal staircase. If you have a bit of trouble with stairs etc let the guys know at reception and they are more than accommodating to find a room on the lower levels.