Great customer service provided by everyone, food & bar service, reception & housekeeping staff. Wonderful choice & type of good food & drinks available all day @ reasonable prices. Loved the dinner special nights, enjoyed the pasta & delicious steak & chips. Very comfortable seating in great layout with privacy within the reception area. Outdoor areas & surrounding garden environment including the river walk were very attractive for simply relaxing, exercising or leisure walks. Good location to nearby Victoria Gardens shopping centre.

Air conditioning was too cold in the guest room so I adjusted it down or switched it off completely & left the balcony door open for fresh air. Only problem noise from the function rooms below or other rooms were bit loud so had to increase the TV volume which I prefer not to do in consideration of other guests.

From the moment you walk into the room, you could see and feel how wonderful our stay here would be! From the king sized bed, great sofa (with “footstool”), side table, good sized TV and bar fridge all set out in a very spacious room with plenty of storage space and the best bathroom - complete with a walk-in shower. The crockery supplied was clean and of a size you would expect; there was tea and coffee supplied but also hot chocolate sachets and several types of tea, perfect for those of us who don’t drink regular tea or coffee. The toiletries were lovely and the towels luxurious, so big, soft and fluffy. Shower pressure was perfect, as was the temperature. Bed was super comfortable; plenty of lighting and room to spread out. Individual air con too. And, there was a beautiful little balcony with a table and two sturdy chairs to sit and eat our meals. Ice was available for our cold drinks, a laundry if needed and a small gym.

The only improvements I would make would to be putting a handrail in the shower as the tiles are quite slippery, especially for those of us with mobility issues, so the risk of a fall is quite significant. We also found the toilet to be a little too close to the wall, particularly if you are a “larger than life” person, as the toilet roll holder is also on that wall so we had to take the roll off whilst using the toilet to avoid it falling on the floor - there is plenty of room in the bathroom to move it across to make it more “usable” and comfortable for all guests.

Liked my room, the bed, tv, temperature controls, friendly and helpful staff. Love that I just saw a pet option about who you're travelling with - that gives me another reason to come and stay.

Didn't like that cash is not accepted, even in the restaurant/bar areas. Didn't like that there was a cover missing from the light fitting above the bed, the light was too bright without the cover and hurt my eyes. Didn't like that there wasn't much information in my room about room service, definitely would've used it if I could have figured it out. Additional cost for parking - in hindsight especially as I was attending an event held there, the event itself would have brought in people using accommodation that wouldn't have been there otherwise, same with the restaurant and possibly people using the parking that weren't staying there - it seems rough to be charged for parking on top of accommodation.

Staff were exceptional, and the location was perfect. Very clean, and the meal at the restaurant was superb!

THE BED! It was horrendous, 2 people could not sleep on it as it was so soft you sunk into the middle. There was no support in the mattress AT ALL! It was the worst bed I have ever laid on. I slept with my daughter on the pull out couch as it was more comfortable than the bed!

Breakfast was absolutely delicious and I love ❤️ where you are situated

The only complaint I have is we stayed here with the full intention of dining in the restaurant also Whenever I tried to book for the restaurant it kept saying you can't because it's a private function Actually rang the restaurant and explained what was occurring and was able to book a table for the night BUT then proceeded to get a call back saying sorry but your booking is cancelled because it's a private function On arrival we had a drink at the bar while waiting for our room and see a sign saying that there are actually tables available for dinner????????? Very confusing

This hotel is in a great location, small walk and your smack bang in the middle of all the action that Richmond has to offer. Spa rooms with large balcony made this stay extra relaxing, beds were super comfy. The hotel backs in the the river and nice walking trails to keep you busy.

Connecting room allocation meant less privacy and hearing the noise in the room beside. The hotel doesn’t have a pool but did provide complementary internet which was a lovely touch.

Location facilities and cleanliness

When a wedding is in progress the staff could be a bit abrupt and selective towards service to guests. Some bar staff gave table service to other guests however not to us. Told we are busy with wedding made us feel inferior and to quote “you won’t be getting table service for drinks from this bar” However the guests at the next table in lounge area had drinks bought to them on a tray by bar personnel. Treat all guests the same and don’t inform guests of how busy the wedding makes you. Customer service is essential

Clean and very comfortable bed

-Shower had a half screen and water just sprays out onto the rest of the bathroom -Zero tee towel in the kitchen -Portable baby cots needs to be thrown away (or check all of them) and new ones bought as ours had holes in it and was really grubby. Unsafe for sleep too as mattress pad didn’t fit the base properly so baby could get trapped in the gap. -$30 per night for parking is a bit expensive for not in the CBD and no discount for additional nights.

Colours in the building and being hidden from the street. Felt secure yet not confined. Breakky options were delicious!

As we were staying in accommodation for the first time, we didn’t realise cleaners come in if we’re out in the morning to tidy up. We’d left in a hurry that morning and felt a little embarrassed. Air conditioning also struggled to cool, and it wasn’t a super hot weekend.

Staff were great, very friendly and helpful. The room was nice. The bath was amazing, being 6ft 4 and bring able to lay back in the bath was a real treat.

The only thing I didn't like was the bed. It was hard, ultimately let the experience down. To add, the split between the King size beds was very noticeable, the mattress topper didn't do a thing to help. You had to stick to a side.