This is simply a fabulous hotel whose management has the rare skill of employing absolutely first-rate people. Robert at the front desk is simply the best!! The lovely lady who comes in after hours, who is studying International Relations, is a further example of the quality of the people working here to ENSURE guests have a friendly and fabulous stay. Added to that, the housekeeping staff are first rate and finally, the coffee lounge on the ground floor, Haus Espresso, served the best coffee we had in Melbourne as well as being the most friendly people. Great too for a quick snack.

Nothing.

Perfect location for us right beside the Epworth. Reception staff were friendly & very helpful. Studio room was very clean and well set out, and had everything we needed & more! We had to stay an extra night with little notice and the Manager’s assistance was exceptional in enabling us to stay in the same room, which was very much appreciated.

Difficult to find anything to dislike. If we were to be really picky I’d say the bottom of the shower door needs some mould remover but other than that the room was very clean. There’s no onsite parking so you have to juggle timed on street parking but we knew that before booking.

Excellent location (next door to the Epworth Hospital); Friendly, helpful staff; Keycard security made us feel safe; Range of lighting in the room; Range of readily available amenities; Comfortable king bed; USB ports; Free WiFi was very good; Plenty of room either side of the bed with bedside cabinets; Well designed shower with hand-held shower head.

A clothes airer would be a useful inclusion in the ironing board cupboard and may encourage visitors to reuse towels; The chair and stool at the small table were uncomfortable, so we used the bed as a couch for our stay; Only one towel rail and one hook in the bathroom; A slightly smaller second saucepan would be very useful; A Smart TV would be great, particularly for people who need to spend a lot of time in their room.

A few metres away from a Epworth hospital. Perfect if you travel from afar for a procedure or have a loved one to visit. Clean and comfortable with all basic amenities provided. Easy check in and check out. Also very close to the MCG. Just a short walk down Bridge Road. Has plenty of shops, restaurants and cafes to pick from. Trams and taxi rank right outside the door.

No parking on site, but information provided to car parks within 50-200metres at most. Was able to get a park easily while in football traffic. As this is in the CBD you will hear noise from trams and cars, but this is of course expected if you book accomodation in the CBD.

Everything about this hotel is amazing except the accommodation facing the bin storage. The staff, the facilities, the style, the comfort and all the little details including chocolates on your pillow, made the stay wonderful.

I was initially put in room 105 on the 1st floor facing the bin storage of the hospital. I barely slept with noise from the bin area all night long and a 7am awakening with the emptying of the bins into a truck. As I was on Perth time, 3 hours back, this was a hell of a shock after an already bad nights sleep. If I had remained in this room, my review would not be as positive. However I was moved to level 3 facing over the street and my remaining stay was wonderful.

We enjoyed our stay on most levels. Great service and very handy. We were comfortable and warm. The apartment was very clean and well lit.

Outside noise in the middle of the night every night (up until 11pm and then around 2am and early in the morning.) Lots of banging and crashing of metal, like the sound of dropping large metal skip bins. Outside voices shouting around 6am each morning, probably workmen. All this noise really did disturb our sleep. Internal noise was negligible. No complaints.

We loved this hotel. Very secure, brilliant modern decorated rooms and wonderful helpful staff. Spotlessly clean and great bathrooms. Qantas cancelled our flight home via text at 4.37am on the morning of our departure. We were able to arrange an extension with absolutely no fuss. Great location 10 mins walk to the MCG and retaurants galor andshops a few steps from the hotel. We will recommend it to all our friends.

not a thing Fabulous

For me the location was very convenient. The room was excellent in size, style & facilities. Bed was comfortable, lighting options were spot on & water pressure was great. Addition of the mini cafe on ground level was fantastic (only open week days), copious amount of other notable cafes very close too!

Only thing would of been no offer of parking, next door is the Epworth hospital, very convenient underground parking but need to take out a morgage to pay for it. However, there is a car park called ACE 5 minutes walk away @ $9 for 12 hours.

The room was large and quiet - we were at the back of the building away from Bridge Road. The bed was large and very comfortable. The shower was superb - large, easy to adjust, good pressure and nothing low for a tall person to hit their head on.

The Google Chromecast is a great idea but had been set up incorrectly for our room and did not work. I did tell reception as we checked out. (I have some experience with these and I'm pretty sure it was not a user error). As is common in hotels, the air conditioning had no instructions and it was tricky getting it right. The dire warnings of a $2500 charge if the fire brigade was called had us paranoid about using the kitchen hotplate. We only risked it once in a week long stay.

The facilities where all that I needed and expected. I was visiting a family member in the same suburb so the location was fantastic. I am elderly but was able to walk and meet people very easily so the location was superb.

My first night was a bit strenuous as there was a continual "beeping" that kept me awake. After speaking to Reception the next morning and reading the brochure given to me it appears that it is a frequent complaint.... it was the dishwasher. Once I knew that I was able to correct it. The traffic was a little noisy.