Great location and easy to follow instructions for late self-check in. The undercover car parking is very secure and easy to navigate. The self-contained unit was clean and comfortable and the small milk and bottle of water in the fridge were appreciated. The insulation is so good that you never hear anything from outside the unit. The cleaning staff were lovely - very friendly and efficient!

The hot water in the shower kept fluctuating from very hot to cold at times but I did report it to Reception. It was really cold in Melbourne and it would have been nice to have a spare blanket in the cupboard.

The apartment was clean, contemporary style, simple and big. Plenty of space for our luggages and having 2 bathrooms was great. We loved the pool and spa and enjoyed it when we could. Washing machine and dryer was great to have and they provided small sachets for washing machine and dishwashing tablets for dishwasher. Parking underground was great and the staff were friendly. Bonus IGA next door which was handy.

I personally thought the bed was too soft but no one else complained. This could be a personal preference. Many pillows are provided which is great because I had to swap them around to see which one I liked. A non stick fry pan would have been nice in the kitchen. We did use the stainless steel in the morning for our eggs and it all worked out fine.

We loved the fact that the entrance to the complex had it's own turning bays from Bay Road which helped greatly in getting into/out of it. The instructions for getting into the parking area was clear and concise - there was no mystery - only nice surprises, like the pool being 25 m long (I think) so that swimming laps was without getting dizzy, and the fact that that whole area (gym, pool, spa pool and sauna) were all built into the cost of the stay using proximity access card. We were also given 2 pool towels when I asked for them that I thought we'd need to pay for (i.e. deposit). While we were only there 2 nights and therefore only one clean service provided (and this did not bother us), the room attendant was more than happy to refresh a few towels and toiletries for us. Having the IGA store and cafe just off Bay Road as part of the building complex across the driveway from the main entrance of the Caroline Apartments was a bonus and very convenient. We also appreciated that the staff answered our phone call promptly to explain the after hours self-arrival instructions when we arrived later than we thought the desk would be open (on a Sunday - we had given our 'at home' email address and forgot to forward these details to my cell). Overall we would both recommend this place and/or return again in the future as it is conveniently close to our family and Black Rock - our favorite place to visit outside Melbourne city.

Sorry - no, nothing - well, maybe the 'way-finding' could be improved - larger signage in the hallways of the room numbers to find our room easier (although that is not entirely the facility's fault). Front main exterior entrance stairs might be slippery on a rainy day but that is why the long ramp access with good traction is very suitable!

Apartment was beautiful. Very spacious and clean. Balcony was really big. The pool area and the whole building was very clean. All the doors were locked and could only be opened with key fobs so very safe. Bus stop right outside.

The pool was tiny. There were only 8 sun loungers and the sun was only on the pool area in the mornings. We weren't given clear directions to our room. We didn't realise we were in a different building and spent 2 hours at 2am trying to find our room. There was nothing in the area. A good 35 min walk to the train station and beach although there were busses but they stop really early. About 10pm

Very clean and bed was very comfortable - a lovely spacious apartment with 2 toilets!. Staff at reception helpful and parking included in the price. Everything supplied to cook up a storm in the kitchen if you wanted to. Aircon really good. Great to have Streaming services available on TV also.

Frequent items used from kitchen cupboards, glasses and plates etc out of reach for a shorter person - had to stand on a chair! No shelf in the shower to put soap, shampoo on etc. One morning a cleaner tried to get into the room as we were eating breakfast even though it was not check out that day - it was my understanding that the apartment was not to be serviced during our stay. A bit noisy at night , especially early morning when the garbage trucks came onto the property around 5am.

Modern apartment with plenty of space, comfortable seating and an excellent bed. A huge balcony, but as the view was directly into the apartments next door we didn't use it. The kitchen was well-equipped for self-catering, with very good appliances and access to the building and carpark was easy - being on Bay Rd, having traffic lights at the entrance was greatly appreciated, as was free allocated parking. Good value for money.

A few omissions that were mildly irritating - no shelf in the shower for shampoo etc and the kitchen area was very dark, with a useless rangehood light, black tiles and dark benchtops. Some under-cupboard lighting would be useful. No microwave containers were provided, or a chopping board and there was no coffee machine or plunger. Fortunately we carry a few supplies of our own when on a road trip.

modern clean apartment, thoughtfully styled and stocked. I lost one of my hoop earrings which the cleaning staff found. the receptionist left a message on my phone and luckily we hadn’t left town yet so I was able to retrieve it.

the beds were too soft and pillows too hard. on day 2 we asked for different pillows, which they supplied. we stayed 5 nights. their policy is to renew towels on day 4. we did our own washing and did the towels ourselves. would have made more sense if management refreshed the towels on day 3. we also needed to extend our stay by a day as I had hurt my back and bed ridden. even though the room was free, they wouldn’t give it to us at the same rate we had paid for previous nights, but asked for $100. they ended up advertising the room for less than the rate we paid as they didn’t fill it. we ended up having to move for one night, which we could have done without. the pool and spa is lovely. unfortunately the spa wasn’t working the day we we’re leaving

We booked here as we were getting married nearby. Staff were very friendly, I had to do a late check in but they ended up staying back as we arrived before they left. The room was clean and spacious, there were a lot of cooking tools which would help if we were staying longer. We were assigned a car park which was very convenient. The balcony on the unit was also great. Overall very happy!

Nothing! We had a good time.

The units are spacious, quiet, clean and comfortable. I feel very safe staying here. Having a washing machine and dryer is such a bonus. The cleaning staff are wonderful. Having a secure car park in the basement is greatly appreciated.

A spare blanket in the wardrobe would be appreciated during the cold winter weather.

Another great stay at this property. I love the self contained units complete with a kitchenette, washing machine and dryer. Parking underground is so handy with a lift up to the apartments on the second floor. The unit was spotlessly clean and comfortably furnished. The rooms are so well insulated that you never hear a sound from outside your room. Highly recommended.

Nothing!