The service is very good. After knowing that we arrived before noon, the email told us that the room was ready before arrival, and told the room number, which was convenient for us to pick up the key and check in. 👍

Beautiful views, beautiful estate, beautiful rooms. We got amazing customer service, I feel like they went the extra mile to ensure our stay would be unforgettable. I wish we would have stayed for longer!

Because the building is so old, there is barely any soundproofing. When you come back to the hotel in the evening the stairs creek and crack very loud, that made me wake up a couple of times when somebody used the stairs. Also, if everything could be heard from rooms next to us, that also is the case the other way around, everything you do in the room can be heard elsewhere in the building.

A very warm and friendly welcome. The receptionist provided us with a map and marked places on it, such as restaurants and cafes we could visit. The accommodation is older but clean and also has a very cosy and themed feel to it. Breakfast was good, with a choice of pastries, salami, cheese, yoghurt, muesli, fruit, tea, coffee or juice. If we return to Hallstatt in the future, we would definitely choose this accommodation. We were satisfied. Our rooms overlooking the lake were the biggest plus - the view is breathtaking.

The room where breakfast was served could have been heated more, it was quite cold.

It was absolutely lovely! The location is perfect, the staff was suuper nice and welcoming. The rooms were the most lovely and comfortable. I love that they offer cuddly blankets as well! I love love their interior it reminds me of my grandma's furniture🥰 The view from our balcony was amazing. For breakfast they have everything you could wish for. Hot chocolate, freshly cut fruit salad, cake (which was a little bit dry but still good), bread and Cereals. You can also make yourself a cup of coffee (as they provide coffee and tea and hot water downstairs 24/7) and bring it up to your room to enjoy it on the balcony with the breathtaking views. Another plus: the cute house cat and her boyfriend from next door 😂❤️

Der Schimmel an der Decke in der Dusche sollte entfernt werden.

Historic building and restaurant in Hallstatt, beautiful antique furniture and fixtures, lovely restaurant staff and food, nice breakfast, lakeside views

receptionist not always at front desk, so it made it hard to find them and ask questions when we needed help; building is old

Fantastic location. Balcony opens into the massive lake guarded by the snow peaked mountains. Can't ask for any better view. The hotel property has quite an olden day charm which has been done very tastefully and much thought has gone into every detail from the choice of furniture to the art and photos and hand-crafted decorations. This property is about 250 years old, and we met the oldest living owner, her daughter and daughter in law who take great care of this property. It was such a pleasure meeting such nice people. If you come to Hallstatt and want to carry the memory in your heart, stay here.

Our view from our balcony was magical with swans greeting us every morning. The staff was fantastic from our hostess to the restaurant staff! The authenticity of this accomadation and it's history was exactly what we were looking for. The food was incredible in the restaurant and the included breakfast was varied and wonderful in a great room. We loved Hallstatt, especially in the morning and night when the tourists weren't crowding the streets. Be sure and visit the archeological museum beneath the shop on the way to the ferry!

Our only thought was that the coffee and tea that is available 24hrs. is unfortunately instant and on the second level reception area. While we knew clearly that navigating the steep narrow stairs of this historical building would be a challenge for us, we gladly accepted that in leu of the view and authenticity of the structure. Going up and down the stairs in the morning for coffee to enjoy at our leisure was difficult though. Perhaps, placing a pot in the common areas on each floor might solve this? Otherwise, our experience was surreal! Love these people and this place!

The view was superb, we had two balconies! And the restaurant was good tooo! And there was free breakfast!! The staff were also all very nice and friendly, and allowed us to check in early. The history and the antique furniture also add to the attraction of the place!

It was a bit difficult to go up to the rooms when you have a lot of luggages but not too bad as only a few floors. Plus if you choose this place, you are going for the historical and local vibe and not the modern one anyway, so I think its worth the walk up and down the stairs with luggages.

The location is fantastic with the lovely lake right outside the apartment (I wouldn't call it a hotel). As the building is very old, there is no lift and the floors creaked whenever you walk. My friends and I had to carry up all our luggage as there are only stairs and our rooms are located on the third floor. If you are not prepared to carry heavy luggage up to the room, pack a smaller luggage bag if you intend to stay here. While inconvenient, the place is charming and beautifully decorated. Claudia is a lovely lady who makes us feel so welcome. You can also leave your luggage with the reception when you check out.

The breakfast spread is a bit thin, even when compared to my other stays in Austria, it would be great if there is more variety/ better quality food. Do note that the walls are quite thin too as sound travels easily through the wooden walls.

The hotel is very beautifully designed, old structure Viennese house. The staffs are also very helpful, they allowed us to check in earlier as we reach the town quite early. The lake view from the balcony is magnificent and we had a very comfortable stay in this hotel. The location is also very strategic, close to bus station and tourist attractions.

The bathroom lights work based on censor motion at the entrance so is quite annoying that the bathroom light will turn off when you’re showering half way. Other than that, nothing to complain about this place.