Warm welcome and friendly and helpful staff. Nothing too much trouble. Hotel was very nice and in a quiet location. Wonderful views of the mountains from the balcony and the close proximity to Innsbruck made it very easy to travel around and explore the surrounding area. Breakfast was a short walk to a neighbouring hotel (where reception was also based) and was very good - a buffet with lots of choice, which was regularly restocked. Room very clean and comfortable. A great place to stay.

Nothing

The room key was ready for us in the former reception area of the hotel in an envelope with detailed instructions. The partner hotel for check in is within a 2 minute walk. Really friendly staff, especially the receptionist was very helpful, offered us the Welcome card, advised us how and where to use it, recommended suitable activities for us. The restaurant staff were also helpful and fast. Absolutely satisfying standard breakfast, always fresh (white/whole grain bread, ham, salami, cheese, scrambled eggs, bacon, several kinds of cereals, cold/hot milk, tea/coffee, vegetables, fruit, jam, butter etc.). Need to prepare for an outbreak of guests between 7:30-8:00am at breakfast. The accommodation was up to the standard. Our room was newly furnished. We were pleasantly surprised by the balcony seating area and spacious shower room. Free parking. The location of the small village surrounded by imposing mountains is amazing. Good connections to Innsbruck. Spar supermarket is within 5 minutes walk (closed on Sundays), petrol station 2 minutes by car. Several restaurants in the vicinity. We were really satisfied.

The overall impression was spoiled by the carpets in the corridor, especially on the staircase, they need to be wet-cleaned. The flower boxes on the balconies would certainly impress guests during the summer season. The rooms are not soundproof however at night it was completely quiet everywhere. The shower room needs a more thorough cleaning of the black spots in the wall tile joints. The mattresses are really soft.

The position is good, and very convenient for the Brenner Pass and Innsbruck. Some work appears to have been done on upgrading rooms and bathrooms. Certainly it was an improvement on the room we had 4 weeks previously. Rooms are clean and tidy, but corridors are tired. Bars, longest and dining facilities are not functioning. One has to go to the nearby Edelweiss Hotel. There the staff were friendly and accommodating.

Photographs on this site are way out of date. Bars, lounges and dining rooms are NOT functioning at all. Breakfast was served at a sister hotel close by, the Edelweiss. On arrival reception was manned by two Hungarian ladies who appeared not yo speak any German let alone English or Italian, and who continued with their personal telephone calls throughout our encounter with them. They could not even provide a pen to fill in the form! Very, very rude. Security is non-existent as outside doors to stairwells are left wide open, and no staff are on reception, or the premises it seems in the evenings. A shame, it could so easily be much more welcoming and secure.

I needed a bit more information about how to check in. Check in was in another hotel in another street. An envolope with the key was in the reception, but information should have been given like "outside opening hours, please pick up the envolope with your name on it. There you wil find the key to your room. Check-in is from 7 - ??? in Hotel Edelweiss [adress and a small drawing of where to find Hotel Edelweiss]"

Very good value for money - newly refurbished room and breakfast included for a very good rate. We were 2 hours late arriving but the host left the key ready for us to collect at reception, which was great.

Tried to ring beforehand as we knew we’d miss the official check-in time but didn’t get a response from reception. All worked out fine in the end, but would have been nice to have been able to get in touch.

Almost everything was very nice, nothing to complain much. Especially I must appreciate the professionalism of the man in the reception, Christov (if I remember the name properly), very very friendly and helpful.

Breakfast was not up to the mark as there is a room to improve in terms of item selection. The hotel is not too far from the central train station. But it could be difficult for a newcomer to reach to the hotel. Booking.com should allow the hotel authority to explain how the guests can travel from the train station to the hotel in details like, which bus number goes to the hotel from the station. It's a request to Booking.com to not only look at their business but at the same time, look at the convenience of the tourists. Once these information are in hotel description, it becomes very easy and worry-free to travel to the hotel.

Friendly staff in wonderful surroundings. Also kind and forgiving when I left without paying! No panic or aggression. A simple message asking for details followed by a little confirmation note when all sorted. The welcome card with free bus travel is great.

Due to location, parking can be a problem if people are not sensible. Luckily we had no such problem.

The rooms are clean and spacious.The view from balcony is very exciting.

The restaurant is on another building and the food is not so good.Choice of food is very limited. They take the foods return back very quickly when it is 9:15 am. But the breakfast time is from 7 to 10. There is no lift in the hotel.No reception in the hotel where we are staying.

Götzen is a great quiet town. Club hotel was perfect for my needs. The room was a great size. The beds were comfy. bathroom was well appointed . I liked having balcony to relax on and be seranaded by the cow bells nearby. A+

The size of the "room" was very large. In fact it was a small apartment rather than a room. Included breakfast gives all necessary calories. Very satisfied.

Some walls and furniture need a little renovation, but nothing critical.