Immaculately clean and very comfortable. rooms have a modern yet rustic charm. we had a superior double where our granddaughter could have her own bed with closable doors. Staff were extremely friendly and helpful.

We would have appreciated washcloths - a small thing but makes a difference. We did not love the mandatory nakedness in an area of the spa. We are fine with others being nude. We would have showered even in our bathing suits so hygiene would be no issue. A guest reprimanded our teenage granddaughter for not being nude. Especially she is just not accustomed to this and was upset by it. We understand this is customary but maybe clothing optional should be considered.

Loved my stay here. The room was a good size and comfortable. The spa was wonderful. Breakfast was very generous. The staff were very friendly. I loved the little leaving gift too. Would definitely stay again and recommend to others.

It would be great to have a kettle and tea/coffee in the room. But that’s the only negative I can think of

The Hotel was very good and most of the staff very helpful and friendly. The food and choice was very good. Rooms very spacious and clean.

To be charged €4 for a carafe of tap water after the 3rd night seemed very odd as the previous nights the tap water was provided free of charge? If we had asked for bottle water then the charge would have been fine.

The hotel was one of the very best we stayed in on our touring holiday. It was comfortable, we had a lovely room and the staff exceptionally kind and friendly. It is quite a big hotel, but they managed to keep a personal touch. It was quite traditional, which we liked, and yet had all mod cons. We enjoyed the breakfasts, where there was an excellent choice, and both the dinners. We would definitely go back there if in that part of the world. There is a lot to do in Mayrhofen, and we enjoyed our trip up the glacier at Hintertux, which was a truly unforgettable experience.

There really wasn't anything

The room was amazing and the view from the balcony was very good. The room was super clean and comfortable. The staff was really nice, especially the restaurant staff both in the a la carte and in the breakfast restaurant, they were both lovely.

We had the church bells wake us up at 6:45 or 7:00 am every morning so if we wanted to sleep until later hour it was annoying.

This place is SO beautiful - location is great, and the rooms perfect! I have never meet such kindhearted people in a hotel reception as I did here - we felt at home the moment we stepped inside! Also the food is delicious - the breakfast is yummy!

The only thing we thought was a bit ‘mew’ was that only the pool was with bathing clothes, and in all the saunas you were supposed to be naked, sitting on a towel. When we were there, only middle aged men were there, and it felt super uncomfortable to go in, being to young girls.

Really friendly staff, delicious breakfast, nice comfortable rooms which were cleaned to a high standard. The spa area was really relaxing and not very busy.

It's a short walk to the gondola so best to hire a ski locker or get the bus if you don't want to carry skis. Wasn't a negative for me.

The SPA is AMAZING. All of the different sauna options and roof top sun bathing locations are well thought out and wonderful. The pool was gorgeous! Very relaxing area and worth booking for the spa alone. The staff at check in was very helpful with info about close by hikes and the room was spacious and comfortable.

The restaurant closed the kitchen earlier than we were told at checkin by 30 minutes so we just missed dinner (and it was challenging to find anywhere else to eat in the town) and note the weird hours for the spa so you know what times you can use it. You might have to plan your holiday around it. Free parking was also a little tricky when we got there around 3. Later in the evening it seemed to have more spots available but difficult when it's really more or less street parking around the hotel that's free.

Amazing food and hospitality, Chris and family Kroll were very welcoming

Spa and pool could have opened before 12/3pm on the bad snow days (40cm snow + whiteouts meant most didn't ski) Minor thing but service in the bar area one afternoon wasn't great/up to the standard set elsewhere, junior staff on shift had poor attention to customers (on their phones and checking on customers), took a while for us to find one and get their attention to pay the bill

We loved the Austrian decor and all the family history around the hotel. The Spa facilities were incredible and the staff very welcoming and helpful. The restaurants were amazing and we loved trying all the traditional dishes!