We were staying in the suite and the room was wonderful, large, clean with modern facilities. We also opted for half-board and it was the best decision ever. Every night we had 5 course meal including starter, a choice between two soups, a choice between three main courses (meat, fish, vegetarian), salad bar, desert and/or cheese board. Breakfast offered a big selection of delicious hot and cold options, everything from omelets and pancakes to cereal and yogurts. There was also a large ski room available.

Every night in the bar area there was a live music (one man band), the music was very loud and the repertoire was rather outdated. There was no space at the bar to sit down, relax and have a conversation without a need to try to out shout the music. We would have probably spent more time at the bar enjoying wine and beer if not for that. Also, given the size of the hotel and the maximum capacity (circa 500 guests) the spa facilities in-doors, in winter are just not sufficient. They were open between 3pm-8pm and during the pick hours were overrun with kids.

Close to the train station and buses, nice swimming pool and the team were nice and assisted me

I thought I shall have a breakfast included but it wasn’t. I don’t know it’s apartments and which are not in the same building. If I wouldn’t add more money and the hotel wouldn’t give me the option to change the room it probably would be a bad experience

We absolutely loved Neuhaus, incredible hotel with an authentic Austrian feel. It is in the perfect location with the ski shuttle bus right down the road at Mayrhofen Bahnhof, the breakfast was amazing, our room was cleaned every day and the staff were friendly and accommodating. Would definitely come again!

Our only gripe would be that you are paying premium for this hotel and for half board we would've liked the tap water to be free of charge and perhaps some other drink options included in the price of the package. Furthermore, coffee making facilities would've been a great touch!

Nice location. Live music each evening when I was there. I was moved to a very modern beautiful room on the second night of my stay, as my original booked room was overbooked. Gorgeous view from rooms. One particular male waiter was very friendly and helpful in restaurant.

Some staff appear completely disinterested at reception and should not be working in a hospitality role. Half board was pretty reasonable value but very weird having to sit at exactly the same table each morning and night, looking at the same people, especially as a single guest. Seems very inflexible. One waitress only to serve entire outdoor area. Needless to say, had to wait ages for service and to even pay the bill!

I recently experienced the best stay at a 4-star hotel. The upgraded loft room by the lake, featuring a personal sauna and spacious, modern amenities, left me utterly stunned. The enormous wardrobe and contemporary design added to the appeal. The breakfast offered an amazing variety, and the included dinner was superb. I'm genuinely impressed by your hotel – an outstanding experience overall.

The resort has so much to offer long-term guests. While we were there during an extremely hot time in summer the resort’s pools were ideal to keep us cool when needed and the location was superb, being convenient to the lovely town of Mayrhofen as well as hiking and cable car access to the mountain escapes. Lastly the staff were very friendly and e trembly helpful.

While refreshing during such warm weather, we were a little uncomfortable with the algae in the pond (although expected).

Hotel expensive but had lots of amenities and very friendly and accommodating.

Only one choice for children's menu. Only one choice of vegan menu. We have stayed at the hotel pre covid when they had a separate children's menu with a variety of dishes that the children could choose from. I'm not sure if they intend to depart from the family type of hotel and become solely an adult type of hotel but this would be a shame as they have had a lot to offer for families in the past.

Every type of breakfast was catered for here. All fresh or freshly cooked. The location is second to none. This is our fifth time coming here! There’s great connectivity to other places and the cable cars can have us on the mountain top in minutes. Wonderful place to relax and unwind or for hiking, biking, swimming. Great for young and old alike. Owners and staff are friendly and helpful too.

We stayed at the Neuhaus during the summer and loved it’s excellent location to the train station and only 10 minutes walk to the Penkenbahn lift. it is in the centre of town and part of the restaurants and bar facilities in Mayrhofen. The hotel was very clean and had excellent facilities including a beautiful freshwater swimming pond and surrounding gardens; the main dining area and the spa facilities (although we did not use) looked good. The self service breakfasts were excellent and the afternoon cake and evening meals were good, particularly the salad bar. Our suite was spacious and decorated in traditional Austrian style. We would definitely book the Neuhaus again.

The staff were very nice but the service particularly when ordering a drink was extremely slow.

Breakfast was self service and presented a very good variety of food. The location was satisfactory.

Only down side for us was accessing Mayrhofen. This involved a flight from Dublin to Frankfurt and a second one from Frankfurt to Innsbruck (return) and some of our baggage got lost on way back to Dublin.