Great location, easy walk to the city centre. The lady on reception was excellent, explained everything very clearly. Parking - drive and park in the underground car park next to it, take the ticket. On checkout you get a card from reception to let you out after paying a discounted rate. We had a top floor room with balcony. The room had everything expected, a little warm due to the angle facing the sun, but overall nice. As I said the location made it perfect for exploring this lovely city.

A fridge in the room would have been nice on a warm summer's visit.

The location is exceptional! You can walk to the old city of Salzburg through this awesome tunnel under Monschberg Mountain. We didn’t have to take public transport to get to any of the tourist attractions we visited in Salzburg. The room was clean, and the reception was helpful and friendly. Compared to other hotels in Salzburg, this was the best value for money.

What I did not like seems to be a common thing in Austria, so it was not the property’s fault. We visited in summer, and it was unusually warm during our visit. The room did not have air conditioning; however, a fan was provided. We were glad for that.

the room was good with a pretty good bed. the shower was warm and with good pressure. It was a bit cold because the heat was off since it was not the season for heating, said the lady at the lobby. But it was in between 3 and 6 degrees the weekend I was there

I would have loved to have an electric tea pot in the room since there are very few places to eat around the hotel or have dinner except for the Chinese restaurant beside the apartments. When it is cold there is nothing better than a cup of warm tea.

The location was very good and the room was spacious with 1,5 bathrooms. Comfy beds and a nice TV with lots of local programs.

It was dated and not very clean. The bathroom door for example didn't open fully, it was getting stuck on the floor, opening at about 40% only. The half bathroom smelled really bad in the evening, maybe from the drain. Fortunately there was an extra door, so we were fine. The drain in the tub was slow and it filled up with dirty water when having a shower.

Location was perfect - within walking distance of everything!! Balcony was huge and very cute!! Room was comfy and clean - bathroom was a little small but had everything you needed including a nice size tub :) Parking available was a huge plus for us - this place was well worth the price and value paid - would definitely rent again!!

Check-in was a little confusing - the hotel check in was actually across the street but other than that - everything was perfect!

Because the room had some issues, the staff was kind enough to get us another room. The room itself was clean, the breakfast offered across the street at the main hotel was nice. The location was just on the other side of the rock Mountain through the tunnel. The room also had a nice view of the mountains between Austria and Germany.

The lobby had an odd odor, but the rest of the hotel was fine

Good location. The hotel is right by tunnel which leads to city center. It takes some 5 minutes from hotel to city center via tunnel. There is also bus stop next to the hotel.

The room was dirty. Dust was on almost everything which is not used every day, the cleaning should definitely be more accurate. 2 women in reception were so unwilling to do anything, on any additional question they would answer I don’t know which is not a good answer for tourist.

We loved the location at Neutor Express. It was just a few minutes' walk to the city center and a wide variety of restaurants, shops, and historic landmarks. The beds were also very comfortable. The large windows to open were perfect to keep the room cool, in addition to the fan.

The place did look a bit run down which was not the best, and the hallways were a bit stale.

Great location

Bathroom light wasn’t always working. The room was too warm and as there was no air conditioning we tried opening the window, however this made it very noisy and we had to close it because of the noise and all the cigarette smoke that kept wafting in to our room. There was an electric fan which helped but it was incredibly noisy. Despite this we had a good stay

The location is right next to the town centre which is only a few minutes walking distance. The room is in the opposite building from where you check in, so you have to cross the road. The room itself was just ok, had all we needed.

Room could do with some slight modernization. The balcony was extremely dirty so we could not step outside at all.