Excellent hotel in the center, parking under the hotel, air conditioning works great, beds and pillows are excellent.

I have no complaints

The hotel is in the very center of Vienna. A few steps from St Stephen's Cathedral. We were checked-in before the normal check-in time, so the hotel tries to help guests whenever possible. The Business double room was huge and the toilet and bathroom were in separate rooms, which is useful if you are staying as a couple. We stayed on Bed Only basis, so I cannot comment on the breakfast.

A very bad smell was coming from the toilet room, probably from sewage. Even though a porter is available, we were not offered to have our luggage taken to the room. We would still do it ourselves, but we would appreciate to have been offered that. I saw the porter taking luggage with his trolley the following day, so they definitely do that. The shower cabin's glass has a small gap making the water leak on the floor. Ask for extra towels! We were asked by the cleaning lady at 08:00 on the departure day what time we check out. The checkout time is 11:30, so I felt we were being rushed. I understand she needed to make a cleaning plan, but maybe instruct your housekeeping department not to approach guests directly with this. But all these things are minor, so I still recommend the hotel.

Location was stellar and our room size was very large, nice sitting area, blackout drapes, comfortable bed and nicely appointed bathroom. Our grand dog Loki was very comfortable in the room, there is rarely any street noise. Air conditioner worked well in the bedroom, but the bathroom ran warm.

I called the front desk for assistance with finding TV channels in English. They told me I just had to go through all the channels, which really wasn’t helpful. We stayed at the Up Hotel in Budapest and they had smart TV’s where you could select one of 36 languages. The Ambassador should up grade their TV’s to smart TV’s. Since there is an additional charge for a dog of 20 euros a night it would be nice if they had a small patch of grass or dog run for dogs to void. Very little grass in Vienna, we walked our dog about a 1/4 mile to find grass.

The location of the hotel is truly exceptional, offering both convenience and accessibility. Situated in a prime area, it provides easy access to key attractions and essential services, making it a perfect choice for travelers seeking convenience. The accommodations provided are truly impressive, boasting generously sized rooms that provide ample space to unwind and relax. The spaciousness of the rooms creates an atmosphere of comfort and tranquility, allowing guests to enjoy their stay to the fullest. One of the standout features of this establishment is undoubtedly the professionalism displayed by the staff. From the moment of arrival, guests are greeted by a team of dedicated and well-trained individuals who are committed to ensuring a seamless and enjoyable experience. The staff's attentiveness, knowledge, and willingness to assist make a significant impact on the overall quality of the stay. In conclusion, this hotel offers not only an excellent location but also a notable level of comfort with its spacious rooms. The professionalism of the staff adds another layer of value, making it a top choice for travelers seeking both convenience and a relaxing atmosphere during their stay.

The hotel boasts vintage décor that lends a nostalgic charm, creating a unique and cozy ambiance. Although the lobby is on the smaller side, its layout has been thoughtfully designed to provide an inviting and intimate atmosphere.

This hotel is located within fairly easy walking distance from many museums and sites in old Vienna. We really enjoyed the old style grandeur of the hotel, which made our stay special, since we were wanting to sense the Vienna of the late 19th century/early twentieth century. The rooms very very well equipped and furnished approximating an earlier era.

We didn’t choose to eat the high-priced breakfast at the hotel, but rather in local cafes. Our windows looked down over Kaertnerstrasse, where there is a lot of noise in the evening. But the rooms are spacious and with the windows closed, the sound is muffled.

The hotel was centrally located 2 mins and you r on the main shopping street,there was a shop 2 mins walk which had an amazing delli ,the room was extremely large plus we got upgraded,the wi fi was brilliant and it was very clean,plus staff were very helpful with tips and advice..

The breakfast was 25 pp was I thought was very expensive. ..if it was more reasonable we would of availed of it.... there didn't seem to be much space in relation to having a lobby area to chill out or sit in and soak in the atmosphere...the bar area could be more suitable to a more casual feel/ chill out area ...

Exceptional location on Kärntner strasse, between the opera and Stephansplatz. Convenient access to Vienna's main attractions, possibly the best place to stay. Spacious rooms with high ceilings, adding to a sense of grandeur. Enjoyed the delicious breakfast spread. Staff members were incredibly friendly and accommodating, particularly at breakfast.

While this hotel has a history, it is in urgent need of renovation; it does not live up to its five-star rating anymore. The furniture and pillows have seen better days. Lack of amenities such as a iron, coffee machine, kettle, or tea selection is unacceptable by today's standards. The absence of complimentary bottles of water is also unacceptable.

We were upgraded to a Club Business room and it was superb! The staff were very friendly and helpful. Including helping is to improve our scant German phrases. The whole city was spotless and everyone we met were very polite and happy to assist.

We were reminded that Vienna is a city and the ringing of church bells from 7:00 is unavoidable and every hour thereafter until being engrossed with the pleasures of the city. It is also worth mentioning that maintaining a spotless city also requires the bins are emptied and the streets are cleaned in the early morning too. None of which detracted from our stay at Hotel Ambassador.

Not the first time we choose this hotel. Excellent combination of price and quality. Magnificent in the spirit of the old luxurious Vienna interior, large rooms and excellent quality bed linen. Right in the center of Vienna: theatres, restaurants and shopping, everything is close by. Particularly pleasant is the presence of underground parking right at the door of the hotel, although at a high price. This time I was pleasantly surprised by the early check-in and the provision of an mansard room with a balcony and a magnificent view. We recommend the hotel: the price corresponds to the quality.

first class location