The hotel located in the heart of Vienna and near the main shopping streets and tourist attractions. room was renovated and has all amenities, including tea and coffee. bed was comfortable. staff were friendly and helpful.

Nothing at all, just small comments the bathroom does not have ventilation system, but you can open the window and refresh the air.

Location was perfect. Not at the main road, offered quietness, great view of the pedestrian street and side view of St Stephen’s Cathedral(from my balcony room at the top floor) Comfort and aesthetic breakfast halls and breakfast full of delicacies. Kind and helpful personnel with an extra credit given to Dalia Grgic(Assistant Front Office Manager) who found instant solutions to any problem occurred, helped to book tickets for my concerts/ cruises and gave best hints to hang around Vienna. And of course, there was Marko who helped carrying all my luggage under the heat, due to a bad situation with taxi-driver.

The disturbing noise of the air-conditioning and the vacuuming that was not detailed

The reception and concierge team were so friendly. The location was super. I love this hotel

The breakfast, no vegan items except fruit. No smoked salmon, no steamed or grilled vegetables. There is nothing to eat if you are vegetarian. The breakfast staff, although they take your room number the keep following you to sign or pay, not even waiting until you finish your coffee. There is no water amenity in the room. The balcony was so dusty and unclean. Spiders in its corners.

The location is perfect, you can each easily by any type of transport (tram/obb/car) the parking is just near the hotel, the welcome drink was amazing after a long flight delay, the staff are more than amazing, always smiling always helping, the room had every thing you needed, the design if new and comfy, the toilet is big and the shower is the best thing, the balcony is overlooking the pedestrian street with double doors to avoid any noise. The breakfast had good variety of food for the value of money. THE HOTEL IS JUST AMAZING! Will definitely stay in again.

An ironing machine would be a great addition to the room.

LOCATION! I think this is hands-down the absolute best located hotel in Vienna's city centre! Everything - from landmarks, to restaurants and coffeeshops to shopping and more - is just around the corner. Yet the hotel room was super quiet, very modern, very new and fresh and with great amenities and very good space too! The lobby itself maintains its old, quaint vibes with their special lifts. The staff were also superb from the gentleman who helps you at arrival to check-in - everyone was great. Definitely staying here again.

If you are visiting for the first time then I'd highly recommend this property as it is centrally located and everything is in walking distance. The property is recently renovated hence it is beautiful and very spacious. Good rooms, comfy beds and large bathrooms.

The housekeeping staff entered our rooms TWICE when we were sleeping during the day. Even after complaining the first time it happened again which was really upsetting. To compensate for the same they offered us a cab till the airport which was helpful.

The location is excellent, walkable distance to most sightseeing locations, museums. Transfer to airport is very convenient and quick via understand and express. The room is very modern, new and clean with everything you need.

There is no view to the room but it compensated by being in the city centre. The room is not very large in size but the bathroom is very spacious. The rate of my room wasn't included breakfast and I didnt get a chance to try.

The location, very comfortable rooms, the very friendly and helpful staff on the reception.

Mostly details: the staff at breakfast speaks poor german and english, towels to thin for this category of hotel, very firm matress on the sofa bed, no complimentary bottle of water in the room despite heat wave weather.

Amazing hotel in the most central location, mixing well old style charm in hotel with modern amenities in the room..the staff is amazing, they are soul of the this hotel and what pushes it to 10! Although parking is not in the hotel it is next to it and very convinient..room is big, extra bed sofa comfortable and huge, had a little balcony overlooking main street, was really nice..the noise insulation is great, you dont hear anything from the street..

Such an amazing central location, right beside main shopping street and city sightseeing bus tour/ opera etc all right around the corner.

When room was cleaned towels were all taken away and we were only left with 1 towel but were checking out the next morning anyways so didn’t complain. Also bathroom bin wasn’t emptied when we checked into our room but we didn’t complain about this either as everything else was perfect. Amazing air xx dorm g