everything is perfect: room, breackfast, location, facilities . Amazing hotel !

I did not like the stuff. They are not professional . Front desk indian team and chinese has a good attitude but they are so slow and unprofessional. You wait to much to checkin and checkout and a lot of problems may occur. The indian girl from the bar is more concerned to not bring drinks or water in the smoking lounge instead of paying attention to bring you exactly the drinks you ordered. Her attitude is more like a guardian instead of a waitress The hotel manager I thing shoud change the team or change himself. It's a pitty that a such an amazing hotel to be left is wrong hands. Too bad.

The hotel was exceptional, i couldn't have chosen a better hotel in Vienna. From being greeted by the lobby staff each day, to relaxing in the lobby listening to the pianist, it was without a doubt one of the best hotels i have stayed in. Within the stay was breakfast each day, which was faultless with extensive tasty options and champagne which is always a bonus. The room was incredible, with lots of room to move around, heated bathroom floor and speakers, free mini bar, also, i liked the fact that the TV's were screen mirroring meaning i could watch programmes off my phone and that's just some of what the room includes. The spa and fitness facilities were exceptional too, also i found them to be quiet meaning i had the spa to myself on occasions. The hotel itself is around 10 mins in a Uber, to the centre hot spots. I found Uber much better then the general taxis though, as it appeared the taxis outside the hotel do try to rip you off! Lastly, the hotel was very disabled friendly. I took the trip with my dad who uses a mobility scooter, and he got around without any issues as the floors were all flat, with a ramp up to the restaurant. If you are hesitating booking this hotel, don't. You wont regret it. The staff are all so very helpful and the hotel itself if impeccable.

The only negative i can say, is at times the baristas in the lobby area could be slow at serving and issuing bills. However when prompting they were courteous.

Elegant and sophisticated decor and rooms. Staff were helpful and efficient Breakfast team and the quality of food were excellent.

Generally we were very happy but there were a few things we felt affected our enjoyment. During our stay, one of the two elevators was out of service. This lead to some minor waits getting to and from the room. On our first evening, without another casual dining option within the hotel, we decided to try the lounge bar area. Unfortunately, although the team tried hard they seemed rushed and understaffed. We waited for food and drink orders. This was a disappointment. We were also disturbed by the smell of tobacco smoke within the lobby at times. If the hotel must have smokers room, then the door seal and ventilation must improve

1.the feeling of luxury is definitely present 2.professional staff 3.very attentive entrance employees 4.the suit was incredible 5.one of the best rain showers I ever tried 6.bathtub was of very good size 7.the lobby is majestic maybe better than the pictures

1.having the view of the rooms inside the hotel is strange 2.orders tend to be late because of how busy the hotel is 3. the location could’ve been better it’s a little far away from the center 3.All of what I mentioned is minor compared to the original issue it’s the steps that you can hear them all the time children running on the upper floor was so loud it was really annoying as well as people who pass through your floor you can hear them as well, if you are someone who prefers to stay in quite hotels consider something else

Nice decoration and amazing architecture, walking distance to the city center, rich breakfast, amazing and large room.

Polite staff but sometimes service was not the one to expect from a high quality and expensive hotel. The cigar room was not cleaned and left with full ashtrays. The room once was not cleaned and asked specifically to do so. Although they responded, cleaning was careless.

The breakfast was incredible, pay extra and get it! Huge selection of gourmet food, champagne and treated like kings and queens especially by Diane. Attention to detail from this hotel was outstanding, I've never stayed anywhere with such high standards like the Palais Hansen Kempinski. We were lucky to get an early check-in and that made a wonderful start to our trip. We were spoilt to a corner suite, the room was heavenly, the staff would come and go without you knowing and I was treated to a special gift from the lady in red. The spa is one of the best I have ever experienced, we had it to ourselves 2 morning's. Calm, beautiful and serene. We loved Vienna but the hotel was our highlight. I will be searching for Kempinski hotels everywhere I travel now.

Nothing

Beautiful hotel very helpful door staff and information desk.

Pity when we checked in early friday for the weekend no dinner booking to be had as booked out. We were directed to a fantastic italian down the street. This was 10/10 Should advise guests to book evening dining ahead of arrival not to have to look for options outside the hotel on arrival.

Did not try breakfast. But someone used my name and room number and it was charged to me.

Bathroom is narrow for two. Towels and toiletries were not replaced. No shower caps except for the one provided the first day. Someone used my name and room nuber and charged breakfast and lunch. The hotel would not delete from the bill but promised to reimburse. That is strange and unsatisfactory. We went through all the signatures and charges together and it was clear that these two charges had a different signature.

The Kempinski is splendid, located not too far from the center. The breakfast is exquisite and there’s also a lovely selection for vegetarians but a limited selection for vegans although the staff are wonderful and will prepare a vegan equivalent promptly.

I expect such a property to be not only spotless but exceptionally clean. Regrettably the lobby was not always spotless and the room can be cleaner. we found a welcome card belonging to the previous guest in our room which is quite a let down.

(((Exactly everything))). - Starting from the hospitality, and fabulous Receptionists (Many thanks to Mrs. Martia & Mr. Valentin) for their help and support. - wonderful Location .. everything beside you by walking, few coffees & restaurants are nearby. - very clean. - Ooh not to forget their bed you have to resist it to get up.

- we had an AC issue at the begging but Mrs. Martia acts fast and make us happy. - I had another issue and Mr. Valentin act extremely fast.