Exactly what we needed, perfect for a family with a 6 mo baby.The room was spacious, clean, and well-appointed, with comfortable beds and cozy linens. The hotel facilities include a well-equipped fitness center and a relaxing spa. The staff were welcoming and accommodating, providing excellent service throughout our stay. Breakfast at the hotel's restaurant exceeded my expectations. The breakfast included a variety of fresh fruit and vegetable, perfectly cooked eggs, crispy bacon The coffee was also excellent, with a bold flavor and a smooth finish. The service was prompt and friendly, making for an enjoyable overall experience. Overall, we had a wonderful time and would highly recommend this hotel for anyone

The room was very clean and kept it that way for all 8 days . Everything worked properly. The guest was very nice to us . Breakfast was generous and very yummy.

The hotel was very clean ,cozy , with a good interior design and a tasty breakfast every morning.The staff (family members) are very polite, helpful and nice. They gave us directions to everything that we were looking for and even exchanged euro to lev when we need it desperately. They make us feel very welcome and were there to help us every time. 10/10 recommended Also the cleaning lady tied up the whole room,the bed was very comfortable and the whole room was awesome ! THANKS TO THEM❤️they were there all the time….

The room was clean, warm and quiet in the night. Location is good, 10 minutes walk to the gondola lift. Good breakfast too, plenty of food and without meat too if you are a vegetarian. They have a ski room and free parking place near by.

The room and bathroom were kind of small for 2 people and in the bathroom the shower cap needs to be changed. They don't have a shuttle to the gondola lift.

We have liked everything! The food is more than delicious! The staff is super cool and cooperative, supportive! Each day one lady came to clean our room when waa comfortable for us, our room was exactly as it was describe, with everything needed in! We ll back with pleasure, highly recommended!

All this review is about a 3 star hotel. If I had paid more rating could fall. My experience with my family was outstanding. I had got what I expected. Location was amazing, breakfast was perfect.

Maybe mattresses could be a little more comfortable but it wasn't an issue for us.

Breakfast was yummy. Location was very central and easy. Helpful staff. Bed was super comfy. Restaurant in hotel was superb for dinner- DELICIOUS.

Lack of toiletries in bathroom (shower gel, shampoo, conditioner) 2 rooms were fantastic, one room was good minus that the toilet can only be flushed every couple of hours (104)

A cossy family hotel. The owners were very helpful. The breakfast is great. Location is not far from the main center (7min walk to the gondola). Very good value for money

The rooms are a bit small, but still, for us it was adequate.

Very nice and clean location, walking distance to gondola, very warm room (maybe a little bit too warm :) ), ski room, very good breakfast, parking lot across the street

The location, the room, the breakfast, although the scrambled eggs needed one more minute on the stove and the wonderful personnel.

The TV programmes were mainly în BG. No CINEMAX or HBO