1. Breakfast is nice 2. Massage lady has amazing skills!

1. The staff on reception was inadequate and lacks communication skills. They were saying random codes for some doors that we didn’t know the location of. Making them tell us information was like pulling teeth.. 2. Could not explain in our native language (we are Bulgarians) where our rooms are. 3. Ski shuttle was broken so they were using another hotel’s shuttle - terrible communication between hotel and shuttle, we were waiting 50 minutes for it and then gave up and walked to the hotel in our ski gear!!! 4. Hard to find the entrance and reception 5. Barrier breaks constantly 6. Some rooms are very cold, we needed additional heaters.. for winter season, it is unacceptable. 7. When we first arrived, they couldn’t find the key to one of the rooms..

Generally I think there isn't a better value for money choice in Bansko, very satisfied! Very good breakfast! Nice facilities with spacious rooms, kids' playground, spa, swimming pool etc. It snowed a lot and the Staff was cleaning all the snow all the time.

The "automatic" bar for the parking that was supposed to open with a camera reading your licence plates, didn't open not even once. We had to go inside and tell them to open it everytime. Staff was not rude but was somehow indifferent. It looks like most of the people we encountered in Bansko are like this though.. We had to wait 30min because our room wasn't ready on check in time.

Good location, good facilities such as the spa and sauna.

There’s is a room service menu in the room however when we tried to order some the phone didn’t work and when we eventually got through we were told they do not do it. The fire alarm went off multiple times during our stay which no one seemed alarmed about. There was a fruit bowl in the room but the fruit was mouldy.

good location, friendly personal, very nice food. breakfast and dinner amazing selection of different meet and salads. in the morning pancakes or waffle. The ladies at the restaurant provide amazing service they were fast and proactive, clean tables and prepared for next guest. it was very crowded in rush time but they refresh food very fast and supply all what is need it. We stay in two bedroom appartment in the main building, appartment was clean and prepared for 5 people as we need. Towels, bathrobes, bedsheets all were clean and fresh. we also get some complimentary fruits upon arrival which was so nice.

we stay during Christmas holidays it was very crowded at the SPa and restaurant, but personal did they best to give good service. At the appartment kettle was missing when we asked on the reception they said is not available as hotel very busy, well for family room with a child I think kettle something necessary, anyway is not a big deal other kitchenette were there.

Good location. Good prices

Very cold pool. Staff should be more involved in the hotel’s life.

Excellent breakfast, spacious apartment. The temperature is just right. Inner heated pool. And a great price/service ratio. Very close to lift.

The indoor pool was probably over-chlorinated, after half an hour our eyes started to burn, a cold started and we started coughing so intensely that we had to leave the pool room.

It has everything you may need - food and drinks and swimming pool

Some facilities are a bit old

Brilliant value for money. Spacious apartment. Great pool area. Not crowded. Attractive flowers and building. Easy walk to Bankso old town and gondola.

Decor is dated.

Pool water temperature was nice. Food was ok.

To much chlor in the pool. Bed was broken.

Nice mountain view! Flat screen TVs both in the living room and bedroom. Lovely breakfast. Great location with free car parking.