Hotel Downtown - TOP location in the heart of Sofia city

The location was really good, near two metro stations to cover all 4 metro lines in Sofia and in a nice suburb of the town. The city center is only 15 minutes walk from the hotel.. The breakfast was pretty good and the rooms were comfortable, mine was very large. The staff was helping and nice.

They advertise the hotel with sauna, but it doesn't work. The rooms were not done daily and you had to ask for it to be redone. The wifi was not very stable particularly at night - I needed the connection to complete work for the next day.

Excellent location very close to three different metro stations, fast check in, very comfortable beds and warm room. The breakfast was decent, there wasn't much variety but it was ok. WiFi worked well, the room was quiet and the shower was great. It was an excellent bargain for 50 EUR a night, including breakfast.

The rooms are a bit old, but maintained, breakfast can be improved, the only detail lacking is a restaurant providing service for lunch and dinner and snacks. But overall, I had a very comfortable stay and I will definitely be back.

As always staying at the Downtown Hotel is a great experience - friendly staff, comfortable, clean and quiet with great facilities. Breakfast is above average with some choices. I always enjoy staying at the hotel as it's great value for money. The staff is accommodating and prepared and always putting the customer first. Every time I had to ask for something (scanning, printing, checking out later) they have always been accommodating and offered great level of service (you will be surprised what service other 4* hotels are like) so this is greatly welcomed. I always book this hotel because I know I can rely on great comfort and customer service. Highly recommend.

The gym / spa area was untidy. Looks like it's not regularly used so it was off their radar. Still gym was small but had all the equipment necessary for a workout with yoga mats, machines, and dumbbells.

The room was spacious, quiet, very comfortable. The beds were clean and nice. The location was extremely good: central well connected to public transportation. The reception was helpful with taxis. Taxis were efficient and the drivers were kind.

Everything was just great!

Staff were so lovely and helpful. Beautiful cosy old style hotel with a nice restaurant and bar. Good location. Breakfast had plenty of choice including healthy options, authentic bulgarian experience. Couldn't find fault with anything.

Nothing at all, everything met my expectations. I have no complaints, happy with my stay.

The suite we had was excellent, very spacious, nice classic furniture, one shower/ bathroom plus an extra toilet. The location was super central, at the same time very quiet. The staff was very friendly, most of them coming from Ukraine, which was a pleasant surprise. We could also rent a parking space just around the corner. Could not wish for more.

Everything was excellent.

We booked the hotel for a one night only to celebrate New Year 2021. We paid additionally for the New Year program at the hotel and were delighted – the hotel staff was very polite (both on reception and the waitresses), the food was delicious, the live music was great (2 musicians were entertaining the guests and were doing their best so that everyone is fine with the music style played) and in general we had an excellent New Year celebration! About the room – we booked via Booking.com and were upgraded into a deluxe room. However, upon our arrival at the hotel we were given the Tower apartment which was much bigger and vast, with a top view over the city. We were very delighted! The room was clean and comfortable.

Most of the food products served for breakfast were from the dinner the previous day. However, considering the difficult Corona times for the entire hotel and restaurant business, this was not a problem for us.

The calm atmosphere and the helpful staff made my very short stay a feel of home. I will definitely be staying again,this hotel has the correct people working for the customers.

Absolutely nothing could be better and you get what you pay fore.

Stephanie at the reception was amazing so kind and helpful.plentiful breakfast.its true it's classic style maybe needs a bit refreshing but it's so much nicer than those modern hotel which are sad and soul less.

The breakfast was really good. The location was perfect - one could walk to most of the central part of the city. There is a metro station quite close to the hotel.

I do not remember disliking anything.