Good hotel with a good, complete and clean spa. It's a pity that the guy who opens and close the spa is quite rude and want to close before time (one area of the spa works from10h to 19h and the big swimming pool from 9h to 20h). The rest of the staff is just polite, don't wait special help or smiles, but correct. The people visiting this hotel is quite old (mostly 70 and more, keep this in mind if you look for something else). Far from the city but very convenient free parking if you get there by car. If the room faces the swimming pool, it also faces the railway wich passes in front of the hotel, but there are very few trains passing by. The breakfast is quite good, with many options.

The spa closes too early and open too late. Staff is just correct and not much collaborative. Nothing around, you have to take the car and go to the city for lunch and dinner.

The room was clean and comfortable. The view was great. The restaurant was big enough so that even though there were a lot of guests, we were always able to find a table. The free parking is also always a plus.

The SPA was great, but too noisy for my taste, because some of the guests were speaking loudly on their phones and were using their loudspeakers, even though there were a lot of signs asking them to keep quiet and not use their phones. This is definitely not the staff's fault, but my suggestion would be to have someone from the staff to keep an eye for rule breaking in the SPA zone. Also, please take down the creepy clown picture from the stairwell to the SPA, it's not relaxing at all 😁

The hotel is beautiful and clean; the rooms are spacious; the spa is amazing and we spent a lot of time there.

Although the restaurant is beautiful, the food was not the best. Our package included breakfast only, which turned out to be for the better. The breakfast included a variety of dishes but many of the ingredients were inexpensive and poor quality; the fruit were not well washed. Overall, we did not stay hungry but I am glad we did not have the all inclusive option. Upon arrival we decided to have lunch there. The chicken soup had a few pieces of chicken skins and bones in it; the beef dish had mostly fat and very little meat; the cold soup ( tarator) was tasteless. We decided to have lunch and dinner elsewhere the rest of our stay. Although the hotel was wonderful, I would not recommend the restaurant at all.

The hotel is not far from the center of Velingrad, has a good parking There is a natural source of tasty water at the hotel entrance, so you don’t need to buy water at all…😉 We traveled around every day and relaxing in SPA in the evening , it’s open till 22:00 Breakfast is regular-good Very clean

Nothing special, some small inconveniences were fixed quickly …the stranger thing -that mustard is available only in the evening…🤔

The staff were very helpful and kind. They did everything they could to assist us with whatever we came up with. All desires were covered which made my day honestly. I liked the fact that the spa center was clean and tidy. The safeguard's approach was well appreciated from my side. All the meals, drinks and beverages were well planned and we were more than satisfied with them. The indoor parking lot was a highlight.

Several minor things could be done on the site. Things like finishing touches in the bathroom and corridor carpet renewal will be well appreciated.

Breakfast was almost the same every day. Fruits were very not fresh, yesterday's and a day before yesterday fruits were served. I did not take them, because they look very bad. And not sure that they were cleaned well.

Indoor and outdoor pools were not cleaned well. I asked people in reception, on SPAA reception and anyone did not know how often the water in pools is changed.

Very quiet. Staff were friendly and polite and answered all our questions.

I had read many good reviews online and I guess my expectations were a bit too high, based on other people's opinion and the price we paid. Nothing was wrong but everything was just "good/okay". I think the swimming pools need a bit of TLC. Also, I'd expect more meal options in the buffet, shampoo, shower gels and body lotions in the rooms (not just 2 in 1 shampoo + shower gel), better quality towels and nice slippers for the SPA rather than DIY paper-like flip flops. Of course, this is just me comparing it to other spa hotels that I've stayed at, within the same price range. In general, none of the details mentioned above affected our stay and we had a nice and relaxing time there. The cleaning team are superb - very quick and efficient.

Friendly staff , food breakfast

The bed wasn’t comfortable, we had big bed with single duvets which for me was not what I expected, the pool area it’s nice but when the kids were there it’s very loud and it’s not like a spa it’s like swimming pool I think it’s has to be a warning for the noice and respect the others it wasn’t relaxing we had to go outside because was very loud I don’t think will go again if there are any kids without control sorry

The variety of the food was good (we preferred a la carte instead of buffet). The hotel is clean and staff is polite.

Cleanness around the pool. There is a bar where the guests can order food and drinks and when there are many people (some of them misbehaving) plastic cups, pizza leftovers, etc are scattered around the pool (it was after Christmas that particular case). Maybe food and drinks should not be allowed at the pool area. Waitress should observe the situation too.

Good location, right next to train station. Rooms were clean and comfortable. The staff was very nice in all facilities of the hotel. They even packed us breakfast because we had to leave earlier than we had it included, which is very thoughtful and made a good impression. Overall, nice hotel, prices are much better than a lot of other hotels for what you get. I can recommend this for a relaxing weekend.

The rooms have thin walls, we could hear our neighbours TV all the time even at 2 am. Some parts of the pools (the water massage buttons) didn't work at the time of our stay as well as i feel the cap and shower before using the pools policy isn't strict enough and ruins the cleanliness a bit. Considering its a 4 star hotel, there really should be more amenities in the bathroom, not only a soap dispenser.