Spotless, huge, family suite. So difficult to find rooms for family of 5 with separate sleeping areas and kitchen facilities. This surpassed all expectations in the spaciousness and spec/decor. Pool and water slide and hot tub were great treat! We had this to ourselves after long drive from Jasper, great to unwind and kids loved this.

Restaurant was too busy ? Under staffed. Reviews were good but we decided to drive somewhere else to eat after waiting considerable time for someone to order. We were warned it might take a while for the server so staff were trying to forewarn us.

Good location. View of smokey city to NW. Lots of food services choices in area as well as gas stations. Located on a main bus route. Room looked remodeled. Clean. Good HVAC controls. Nice toiletries. Comfortable bed. Two chairs including nice desk chair. Complimentary coffee and tea including Decaf which I like. Other coffee available in Main Lobby.

Thin floors. Third floor unit had someone running around stomping on floor til midnight. Spoiled my experience. No one at desk to take my complaint. No tissue paper (Kleenex).

Loved the newness and cleanliness of the building

I have stayed at many Best Western hotels over the years. I have always appreciated the morning breakfast provided the morning after. However, at this hotel, one of the most expensive I have ever stayed at, I was told we would receive a $15 voucher for breakfast when we checked in. In the morning, I was told no, the voucher was not included in the room rate. So, I have decided not to stay in the Premier levels anymore and stay in the more economical Best Westerns' where breakfast is included, and I am given the same message at check in and the morning after. Thank you. Gold Crown Membership # 600630910166367. Thank you. Russ:)

property was in a good location and clean. Reception very friendly and recommended a great restaurant for all of us to eat!

Disappointed that the pool, hot tub and hotel pub were all closed, during our stay and that we weren’t offered a reduced booking price because of this! If they would have posted something on their website about the closures, we would have had the option to choose somewhere else that had these things to offer!

The staff were amazing! Helpful regarding burnt out light in our room, directions to things in the area. Even allowed us to park by the main doors as there was no stalls left and the street behind was also full.

The tab in the tub dripped and wasn't fixed when we asked.

great staff, clean and quiet room & good location.

Worst parking lot for a hotel I’ve encountered. made for small cars so finding a space and parking a truck late in the day was a challenge.

Having a sauna, and hot tub for us adults and a waterslide and indoor pool for the kids was great! The room was spacious and had a separate bedroom which was great for the adults

It wasn't clear in booking that there is an "option" to get breakfast included. We had some hungry kids in the morning as we hadn't planned on having to buy 6 breakfasts

It was super family friendly, the kids loved the pool and slide especially.

Our sink had problems draining. And held water for long periods of time so when we emptied drinks or tried to wash anything it would sit forever.

Very clean, comfortable, kind staff, and the room was very nice.

The pool was much too cold, the pool room is very nice though. Had the pool’s temperature been a bit warmer then it would’ve been perfect!

Pool area was great for kids they loved the slide. I liked that the floor wasn't slippery like so many other hotels we have stayed in

There was an extreme shortage of towels parking was difficult in evening