The hotel has had some renovations and is very quaint. The attitude of the staff was exceptional. They showed great concern for my comfort and were always willing to help The attached restaurant was also staffed with very pleasant and friendly staff. The balconies are small but had two Adirondack chairs and I was able to watch the Snowbird air show from there. It is right across the street from the waterfront park and a short walk to the pedestrian mall on Bernard St. I didn’t get to try the pool and hot tub but the facilities looked nice

The doors on he closet are very old and noisy.

Location was good, overlooked park and a nice walk along river. Restaurant was great, nice staff & great food.

Cardboard cups in room and nothing to make coffee. Pillows were not comfortable even though there were 2 to choose from. Shower floor felt greasy, like it had not been cleaned properly. Compared to other places stayed price was expensive with no extras

the location for downtown Kelowna was good. the hotel was clean and the facilities were good. having car parking on site was beneficial , it was 15$ a day. the pool and jacuzzi was very nice. the staff are friendly and helpful. It has a balcony with nice chairs.

there was no restaurant or bar. the coffee and tea were unpalatable and the room was not restocked of toiletries. there are a lot of homeless in city park but it did not affect my stay

This is our second time using this hotel while staying in Kelowna. It's wonderful if you have children especially if they love the beach because it's not even 200 m from the doorstep of the front of the hotel, it is also conveniently located just two blocks from downtown so it's easy to go out and grab a bite for dinner or walk the waterfront. The stuff is very friendly and accommodating and we will probably use this hotel again in the future.

Very good Location. Comfortable and clean rooms with cordial and efficient service. And, especially, the excellent food and service at the restaurant. We didn’t even try other restaurants, we were perfectly happy having all our meals at the hotel’s restaurant. It was that good!

Nothing really

The pool and hot tub was lovely. Staff friendly, welcoming and always happy to help. Rooms where comfortable, good size with lovely balcony. The Restaurant was lovely, food delicious and attentive staff. Hotel Right in the heart of downtown Kelowna with easy walking access to park, waterfront and promenade.

splash marks on wall and paintings. Bathroom door looked like it was half painted. Just minor touch ups really.

The location was really good. Hotel was clean and comfortable. A bit disappointed with bar .we were unable to just have a drink at the bar without ordering food.

See above.

The location was great near the lake and shopping. The only issue was it was too close to the homeless and drug addicts. Really sad to see.

The homeless and drug addicts on the street

My daughter ended up getting sick on our stay, the staff were so great, came up and brought sheets to change bedding. Young man brought a gingerale up for her. Very kind. They changed the rooms around so we could stay an extra day and not have to change rooms, then sent a staff member to check in on us later on if we needed anything. They were so wonderful! 100% recommend and will come back

Very friendly staff, clean and great location. The room we had was on the quieter side of the hotel. There was very convenient parking on site. Security on site overnight.

Not hotel's issue at all but looking right from the balcony at all the homelessness issue right downtown is a bit unsettling.