Did not like breakfast. I’m not a cereal or toast. Wish there was scrambled eggs and bacon, sausage a pancake or waffle maker. A lot of the other hotels now carry this and I love it. They do have waffles. Just like you get in frozen food section at a grocery store. In a box.Also, I’d like to mention floor carts for luggage would be much appreciated. I know there is no elevator. Found this out when I asked for one. This would help a lot with someone who has a disability. I went to my car and brought in a foldable wagon. Perfect! Then you do not have to make so many trips back and forth to car. I’ve had back surgery and been disabled for years now. No one even offered to help when I asked where carts were located. I was sick to my stomach thinking about having to make so many trips to my car.My husband passed away 2 months ago. He was always the one to help. Big wake-up call for me. I purchased a wagon and this made my trip back home a lot easier. Even if they carry a couple for people. I can only imagine what a family feels like when they have to make several trips to vehicle. I was there for over a week and heard a number of people speak about this while out with dog. Still I loved the hotel. Just a suggestion. Thanks, Edwina Osmond

Answered that in one of my other questions. Trollers, wagons and also sitting out back. Picnic table. Or sitting of some kind. All sitting was out front. That’s another suggestion. My stay was great. I text my family and said it was more then I expected. Loved location.

The location was in a good spot of the city.. The small pool bit was good enough. Parking was enough . Management welcome card Cooling system

Breakfast , A gentleman was so rude when my friend said there were not any eggs for breakfast. The guy said yesterday there were eaten by guests , so you can eat other things. Hot water The bathroom was not clean enough. Receptionist when we where leaving was like ," OK I just need key buy" nothing like : She wished we had a good time or you guys will receive your damage deposit back or something she was like programmed bot. **I did not know we needed pictures for review, otherwise, I would take them when I got there .

Located about 7 mins away from downtown, about 2 mins away from Orchard mall. Indoor pool, hot tub, complimentary breakfast at 7 am and sauna all in one, made my stay really worthwhile. Staff members(front desk members and all housekeeping) are very friendly !! Housekeeping staff left a thank you note in my room. (Really liked it). I will certainly come back to that place.

The indoor pool temperature was low! It started warming and all of the sudden it was cold again (around 9 30 am) The sauna was not turned on. I had to do it myself and i couldn’t use the sauna room

I loved the location. We wanted to be close to the mall and other activities we were doing and it was great for walking places. We really enjoyed swimming in the pool and using the hot tub. The staff were friendly.

If you are on the bottom floor you can really hear the people above you. I'm a pretty deep sleeper and this woke me up. If you're a light sleeper I'd maybe request a higher floor.

Location right across from the mall & near many restaurants & shops was great. Room size was good & room well equipped with mini fridge & microwave, bed pretty comfortable. Updates to room did not extend to the bathroom which was still 1980’s yellow. Pretty clean except tops of mouldings which were pretty dusty & bathroom grout. But for the low price paid it is a minor complaint. Continental breakfast was an added bonus. Staff friendly & helpful. Will probably stay here at again.

Road noise & proximity to fire station, recommend you have ear plugs.

Simple yet great breakfast spread in a small setting with polite staff. But most of all, as soon as we checked in, we noticed and heard a loud commotion in our block. At first we thought it was just another guest having a bad day and just venting some frustration, but when it went on and on and on with no small measure of loud abusive language, we felt a little dismayed and worried. But kudos and great response from the hotel staff (presumably) because as we were leaving the hotel to go for our dinner, at least two RCMP (police) cars drove into the hotel carpark and we guessed that they were there to sort things out. By the time we got back after dinner, it was peace and quiet again.

Quick check-in, friendly staff throughout. Nice spacious room. Comfortable bed and pillows. Big tv. Small fridge for your own food/drinks.A small microwave.Pool and hottub are a nice bonus. Breakfast is good enough. Lots of parking. Good central location in Kelowna. There are a couple restaurants and a pub within 10 minutes walk. This is also a pet friendly hotel. I feel this is a good 3 star hotel with 4-5 star ratings.

The patio glass doors have near zero soundproofing. One can hear everything outside. It was like having a window/door open. But if you can sleep with noise, then no problem. The fire dept is right beside this hotel, so anytime of day/night, you could hear sirens.Luckily I only heard them during the day. Bring your own plates/cutlery etc for cooking in the microwave. For the free breakfast, I suggest getting there before 9-9:30 (closes at 10), otherwise there may not be any hard boiled eggs or eggo waffles. Also because it is a pet friendly hotel, the top 3rd floor may be best if you don't want to be near pets.

First off, Connie was very welcoming at the front desk on arrival. The place is very clean everywhere. Loved the retro but cool combo Sink/Stove/Fridge. Actually worked very well, kept our food cold, and so handy to have a bigger sink in the room to wash up a few dishes. Our room was spacious and off a quiet hallway on the 1st floor so easily able to take out our pets to potty.

A little disappointed with the continental breakfast. They only served one flavor of yogurt, only one type granola bar, only one type of bread. Would have been nice to have real waffles not just Eggos out of a package. And there was no hot water for tea, (had to make tea in our room, not such a big deal) but to have something warm like even a package of instant organic oatmeal would have been nice.

The reception area was clean and bright and the person at the front desk was always friendly and attentive. I appreciated that my room was available for early check in. The room was spacious and had good curtains to block out light for sleeping. The little patio was nice although it was too cold during my stay to enjoy its use. The small refrigerator and microwave were quite useful, and also clean. The bathroom was very clean and had good lighting. Overall, a very pleasant experience.

You can hear a bit of noise from the neighboring units, especially if someone has the window or patio door open, but this is expected in a slightly older building and was not overly disturbing. The microwave in the room is quite small and can only accommodate smaller containers.

The room and beds were very clean. The pool and hot tub were heavenly. Nice to have a free breakfast the next day. The staff were friendly and helpful.

There was an issue with us paying cash instead of debit. The young clerk had not encountered this before and it was difficult for her. In the end we ended up paying by debit. Unfortunately, not everyone is paying with plastic. Some of us oldtimers still use cash. Also, we had issues with the steam room getting steam.