Enjoyed the room, the view, holiday festive decorations, the peace we could enjoy while in the room. Having breakfast room service delivered one morning. location easy to get to other interests while visiting

the Fireplace didn't work in the room would have liked the ambiance the Fallsview Restaurant experience New Years Eve as below expectations, so what we paid feels bad. Staff clearly overwhelmed, seating was terrible experience, late even with reservations, asked twice, a couple came in with no reservations through OpenTable - a host happily seated them any way ahead of us! we were made to wait were they thought our table was...had to get out of others way carrying their plates...awkward, uncomfortable, we wanted to leave. Husband lost his appetite. Barely had any selections from the buffet -- had we not have ordered a cocktail -- we would have left.

It was a great location, first time at a Sheraton, it was a nice place , room was ok bathroom a bit small and could been cleaner , breakfast buffet i find expensive at $30.00 and $45.00 for parking and a resort fee even if it’s not much it’s not Vegas . The store is expensive as well2 litres of water for $17.00! I get it it’s the location , The staff was really nice all of them very friendly and helpful.

The staff were outstanding. We had a mix-up with our booking, and they were incredibly helpful. Good location for food, crossing to NY side if you wanted and amazing views from breakfast room.

The bathroom is very, very small. The breakfast is not great quality, poorly signed food items and expensive. The mini 'Vegas' street area behind is a bit weird.

It is perfectly located near everything.

In the pictures it looks like the views of the falls for the room I purchased were amazing, and it seemed you could see the falls from the beds, but the room we actually got was to the side so we could only see the falls if we went to the window or sat in the chair beside the window

The hotel is excellent and view (high floor room booked) awesome. Exactly as described. We felt very welcomed (despite big size) and had a great stay. Would highly recommend the place.

I used the indoor pool and was good but a little bit old. They have a new outdoor pool and this seems to be a new one.

Fabulous view, clean and comfortable

$65. per day for valet parking and had to wait almost an hour for our vehicle. Save money and time, self park for $45.00 When we booked the room there was no mention that we had to pay extra for the 3rd person!

Incredible view. Room service breakfast was fantastic. Friendly staff. Within walking distance of every attraction we wanted to enjoy. Very comfortable bed.

Extremely loud banging/construction at 9am. My husband and I weren't able to get back to sleep after that. Constant high-pitched beep sound (no clue where it was coming from). The cost of parking is absolutely outrageous and should be made clearer before booking (adds $40 CAD a day to the cost of your stay). From the parking garage you have to walk through another hotel, a casino, and a Hard Rock Cafe to reach the lobby. We got lost, very confusing.

Room was fantastic as was the view. Clean tidy and spacious. . Everything else was fantastic.... Thank you to all the staff who were great and made our stay memorable.

Breakfast $30= each not good. All we were after was a cup of tea and some toast with a juice. Starbucks not an option. Also car parking at $59 per day.... maybe $39 would be more in tune with the service.

Sheraton is located just in front of the Fall and the city and other attractions are right beside it.

The dinner buffet we had wasn’t as expected. I believe they can improve on taste and variety.

The staff were helpful. There were a couple of gliches, but the staff helped to fix those issues. Issues: we were told the hours that kids eat free at the Fallsview buffet were extended past 6pm. We found out that was not true ?it's between 5-6 only) and we were charged for the kids' meal. We asked if we needed a reservation for the fallsview buffet and were told we didn't. They failed to mention if you do make a reservation, you get a $5 discount on the adult fee for the buffet. The buffet is expensive so any discount is helpful. I told the staff about those issues. They suggested that we talk with the fallsview restaurant manager. We did and the manager, George, was very helpful and kindly refunded the kids' buffet fee. We would definitely stay here again. It's close to all the niagara tourist attractions, has a pool and the staff are great. There is also easy access to the fallsview Waterpark