I LOVED this hotel. It felt like an ideal version of a small-hotel stay in Europe: clean, comfortable, not high luxury but run by owners who care and who fill the place with little well-thought out touches. There's coffee in the morning in a lovely common room or in the garden. It's a very central location, sandwiched between the heart of downtown and the university, in an old neighbourhood with Victorian-era houses and churches. Caveat: as an old neighbourhood, it is also home to a couple of homeless missions and social services - just in case the presence of the users of those services would be troubling to you. However, the hotel is a cozy treat, and the neighbourhood deserves to be appreciated for its history and beauty.

If the people in the neighbouring rooms happen to be early risers, you'll hear the knocking about. It's not a totally soundproofed place (although I was in the smallest room-grade on the ground floor). However, I heard no sound from the street or traffic.

Lovely hotel - the decor is fantastic and very welcoming! I really appreciate the comfy mattress and great AC. The red and white coloring, mod chairs, glass tables, and nice linens in the room make it feel very posh.

The location is right downtown and close to all the tourist hotspots but the neighborhood is a little rough - not something the hotelier can fix. But I appreciate the super bright outdoor lighting and two locked front doors. I felt quite safe during my stay.

A great location, clean room, lovely hot shower and very helpful and friendly staff. The owner was lovely and gave us lots of great information about the town and the surrounding areas. Very nice cappuccino in the morning!

Not a big issue, but there are only a few parking spots by the hotel so we were advised to park elsewhere as I messaged to enquire. It would be helpful to know in advance about parking - we had to park in the shopping centre overnight and it was $30 Canadian dollars.

Lovely guest and a really great place to stay. The only thing is, if you have a heavy bag and are on the second floor it can be tricky to manoeuvre the bag up and down the stairs. That aside, the host was absolutely lovely and and the room pristine. I enjoyed the short stay and was impressed with the facilities. Top notch.

Vert clean, beautiful interior design, classy yet cozy. Especially liked the red touch - red accent chairs, red flowers on the lobby, red tiles in the bathroom. Even the kettle was red!Felt like a trip to Europe. Lives up to its name “Swiss Hotel”. Very friendly , helpful staff.

Our room was comfortable and a nice size, loved having a nespresso machine in the room, owner was extremely kind and friendly, the outdoor garden sitting area was lovely. We were closely located to Rideau centre mall, byward market, short walk to many museums. a good base to explore the city.

while the location was conveniently located, the neighbour hood was a bit rougher than expected. I did feel safe with the hotels security though. parts of the room could have been cleaner, for example, inside the bathroom vanity drawers with the blow dryer had hair in it and could have been wiped down better.

The place was lovely. Had a wonderful energy about it. Warm, comfortable and relaxing. Spotlessly clean. Very nice modern looking room with everything that you may need during your stay including curling iron, bathrobs , nespresso machine and much more. I had a great sleep in a super comfy bed with beautiful duvet. There is also a gorgeous French style garden with lots of plants. The owner is very pleasant, welcoming and accomodating. Great location. Just a short walking distance to Byward Market.

Location, location, location. Clean room, clean hotel, excellent coffee machine in the common area (at a fee outside of breakfast hours).

If I remember well, they used to serve breakfast but this was not the case in November 2022. I wonder why that is. Only four parking spots. On-street parking is free in some periods but this can be annoying.

Friendly staff on arrival, good-sized room with great facilities (the curling iron was a lovely touch) and a comfortable bed. Good location too, 10 minutes walk from both Rideau Centre and Byward Market.

Only downside was the noise from outside which was very audible (i think the windows were single glazed) and did affect my sleep on the first night. However, this would be easily avoided via earplugs (I just didn't have any).

Cleanliness , comfort and staff .

Would have been nice to have breakfast and more available parking . Unfortunately the homelessness situation in Ottawa is very evident and is in direct proximity to the hotel