Quiet area, close access to the restaurants and highways.

They should have breakfast included especially with the price of the rooms

The room was well maintained - some trouble with the TV - kept on "jumping" and what was advertised for a certain time on the screen was a different program.

The grounds were not well maintained in the parking lot - leaves needed raking. garbage to be picked up and when we first arrived the clock garden out front badly needed weeding. However, the next day the gardener was working on that. The flower bed near the front door also needed weeding and triming of dead branches on the shrubs. Not a pretty sight especially right out the front door along where the sidewalk is to greet the guests. Doesn't give a nice impression for the price we are paying. The grounds before were very well maintained.

The breakfast was excellent every morning and the food available around outside the hotel was very convenient ranging from a wide variety of different cuisines👍😎,

Just a couple of nigs and nags where the hotel looks a little tired and requires a bit of a refresh or refurbishment, the gym and pool area definitely do other than this super fab and the hotel is super clean and always smelling nice and fresh each day 👍😎

Room was adequate size for 3 of us, comfortable, had a balcony, pool was nice and staff by the pool were very friendly and helpful, location was great, across the road from coffee shops, Tim Hortons, a great bar (The Fox n Fiddle) with great food and drinks and friendly staff. Not too far from downtown or airport so great central location to get around. Bud stop right outside or Uber.

The door to balcony was very heavy, assume the bearings have gone as you had to struggle a bit to open it, there were some cigarette butts either that we’re thrown from above balconies or we’re there from previous guests not sure? I didn’t go out there much only for air so it didn’t affect our stay, rooms a bit dark

The location was central to all we needed to access. The customer service was great and staffs were all very friendly. The room was big and tv had a lot of option, it was also a smart tv which made accessing things like YouTube and Netflix easy. The environment is very clean and the reception area smells really nice. We will definitely be staying there again as it was a nice ambience .

The Air con in the room was noisy and only the fan works. No breakfast included and having breakfast in the restaurant cost 28CAD which is on the high side considering the hotel is expensive.

Location view and cleanliness

Didnt include breakfast. Paid parking

Everything! Beautiful grounds and facility, we took advantage of the nail salon in the lobby. Very easy access to public transportation, shopping and restaurant options per aplenty and tons within walking distance. Starbucks and Tim Hortons also in walking distance. Bed was comfortable, housekeeping visited regularly and shower was hot. Our city view was awesome, I imagine the garden views were beautiful on the other side! What a gem for the price!

If I had to complain about anything, the droan of the constant elevator took a little getting used to. It was in no way something that would prevent me from booking again, but it was noticeable in our room.

friendly staff

covered commissions

The room was big with a balcony. Very comfortable beds. Nice big lit up mirror and roomy shower with a safety rail.

The hotel staff was confused by the request I had asked for thru booking.com. I asked for extra pillows and a standing fan. And with my app Booking.com it said than Pan Pacific would have it for me no problem. There was a problem but they fixed it right away. Went to housekeeping and grabbed one. So we were happy again. I don't understand how that happened if the request went directly to the hotel. We arrived later because of a concert which I told them as well. The view wasn't great looking at a bunch of trees in a ravine but we arrived late. It wasn't important just the comfort was great. There was no fan in the bathroom kind of odd. And the furniture was outdated.

I was very pleasantly surprised by my stay at the Pan Pacific. The staff was very friendly during check-in, and the hotel had all the amenities I needed. It was great to have a little convenience store downstairs, and parking was readily available. There's no shortage of food options in the area, and the hotel is very conveniently located close to the 401 and the DVP. I normally stay downtown when I visit for work, but I had an excellent stay at this hotel!

The only thing I wished had been a little better is the water pressure for the shower - it would be difficult to wash your hair with such low water pressure. My sheets also seemed a little old, where were holes in them, however because this really didn't affect my stay I didn't complain - the bed was still very comfortable.