Comfortable beds and stay. The staff was very helpful and friendly especially Connie at front desk and another girl who helped with answering my questions and explaining things clearly to me and also recommended where I could exchange money. Thanks 😊 Efficient shuttle service.

I did find some loose faint hairs in the bed I had to remove, but besides this all seemed clean. I wasn't able to eat the breakfast but had a rake away breakfast. It is a shame that breakfast doesn't start earlier. The lighting in room , is a little dark and the coffee machine in room only gives you two pods, one was decaf so I didnt use. It would be great if there was a sauna/steamroom. Also note there isn't any currency exchange like it states so change beforehand! I made this error as it says currency exchange. I also emailed about requesting shuttle service to pick up from airport but I didnt get a reply so had to use uber instead.

Located close to airport. We used it as a convenient base to grab some sleep and a meal after a long flight from UK and before a domestic flight the next morning. Huge room, very comfortable, good breakfast, nice pool for a swim but I believe it is closed from end of April for the winter months. There is a shuttle bus back to the airport.

Arranging a free shuttle from airport to hotel requires a phone call and there’s only one bus per hour. If you decide instead to make your own arrangements taxis can be expensive. There is a bus service from the airport into Santiago (Turbus) and a request stop just by the hotel.

I returned to this hotel to stay between flights, because it was so great the first time… this stay, our 2nd stay in 2 weeks, was even better. Fabulous location minutes from SCL airport- and the staff is responsive to needs of travelers for luggage storage, early and late check-outs (if room is available) to accommodate our flight schedules. Really helpful attentive staff . For example: the shuttle driver went out of his way to find us for our airport pick-up (we were at the wrong pick-up location, at the wrong time—-but he found us!) The front desk staff members were welcoming, friendly, and absolutely made our stay wonderful: especially Patricio- who is perceptive, helpful, welcoming, professional. Great hotel for restful sleep: comfortable beds and linens, quiet rooms. The hotel has a nice pool, which I used, and an exercise room, which I didn’t use. The lounge areas are commodious. Lots of very comfortable seating options, lots of electronics charging ports,and the dining area has a few booths that are cozy and more private. Fantastic breakfasts with many delicious options were included Each of the meals we ate over a couple days - breakfast, lunch, and dinner, were well prepared and well-presented by very nice staff. I really recommend this hotel.

Best staff, so helpful and responsive Such a good hotel that I am returning this week for a night between flights to new destinations. Clean refreshing pool large enough to swim short laps Delicious multi-option breakfast. Everything your appetite might be wishing for- for me, I need a solid breakfast with eggs, breads, fruits, nuts… food was very well prepared. For dinner- a delicious veggie burger Very comfortable beds Quiet room for great night sleep Right by SCL airport- this is important for catching fights, because at certain times of day, the traffic around SCL can really get thick.

Nothing

The location is very close to the airport, a short 5 minute drive. The room is spacious and clean, and includes all the usual amenities (coffee and water complementary was also nice). The staff is friendly and are helpful. There is a nice swimming pool although I did not use it. We had a burger and club sandwich in the lobby restaurant which was reasonably priced and of good quality.

They really have to improve communication. I send several messages through the Booking platform, and direct email and never got a reply. I had to call when at the airport to coordinate the pickup. To top that, when checking in, I booked the return transfer for the next day (following the suggestion of the desk staff), and to our surprise our name was not in the list the next day, and the transfer was full. Nevertheless, they solved it quickly by requesting a private transfer for us, free of charge. So in summary the service is good, it just needs a little polishing. There is a small kiosk/convenience store that could benefit of more variety.

Front Desk person Javiera Aguirre was called from Massachusetts by my wife and advised that I was ill and also could not reach COPA to verify my new schedule and boarding pass. She took the problem and finally located a COPA telephone number that responded. After checking with me she was able secure my COPA itinerary and boarding pass. She is unaware of how much I was stressed under the conditions, but she represented Courtyard by Marriot and di a splendid job assisting me, your client. She is a spectacular employee. Thank Javiera.

The menu was very limited, albeit good. The food was good, but there was very little diversity in food choices. The breakfast was as it should be and I enjoyed what was available.

Really excellent hotel. Nice room, amazing staff. Good food. Nice secure location. That's important in Santiago. The staff was very flexible with us, allowing us an extended checkout (Checked out at 6PM since we weren't feeling well that day). The hotel will let you leave your bags if you have a red-eye out of the country. Room was spacious, and had a huge shower.

There's not much to say here really. The only negative, and not a big one, was the pool needed a cleaning (not filthy, but it hadn't been vacuumed in a few days so there was a bit of dust. It also is not heated, so it was freezing cold.

Courtesy shuttle pick up and drop off was excellent (really nice mini vans, I was the only person in them ) The staff couldn't have been friendlier - especially Patricio Buffet breakfast had lots of choice and was really nice Beautiful large rooms, comfy beds Very close to airport, not too far from city One of the nicest hotels I've stayed in

Water in shower took a long time to warm up (approximately 4 or 5 mins) Pool was in the shade although I was mainly thee morning (likely been in the sun in afternoon ) although I only stayed one night

Short trip from airport to stay for overnight between flights. Staff were very lovely, friendly and extremely helpful to arrange transport, wake up calls, drinks and takeway breakfast in the middle of the night.

Location in Pudahuel did not feel safe to wander around, also a mostly industrial/ warehouse area. Security guard at entry over night. Not much outlook, but I came to have a shower and sleep between flights. Not that long a drive for private taxi to get a hotel stay in the centre of Santiago, so I would really look at that option with the chance to go out for a walk outside. I felt a little trapped in the hotel here.

Modern, clean hotel close to the airport; great for departing/arrival flights. Breakfast was great...plenty of choices and food was fresh and hot.

Swimming pool and fitness center was still closed for repairs. There was no hot water in our room on the second floor during our stay. The front desk stated "we have a problem with the hot water on the second floor" OK, then why did they give us a room on the second floor? There are no off-site places to shop, eat, or explore close to the hotel; probably not the best choice to make as a base to explore Santiago.