Lovely staff at breakfast. Bed comfortable.

Being told I had booked for only myself and charged another US$70 for my granddaughter. On the summary sheet it clearly says 'Janice Smith/for 2 adults'. I had asked for confirmation of this a few weeks prior to our arrival (info was confusing). I had no response which I had missed, probably did not help that I had to book 12 flights and 8 lots of accommodation.....I dropped the ball! It certainly left a sour taste in my mouth! Sorry cannot make out how to attach a copy of the booking confirmation.

I was pleasantly surprised at this airport hotel being so immaculately kept, considering the amount of traffic that flows through on a regular basis. Kudos to the staff for maintaining this Holiday Inn to such high standards! One of, if not THEE best airport hotels I've ever stayed in!

Everything was fantastic! Ana did a superb job at check in; sailing through the language barrier with ease. I was grateful for her patience after a very long travel day coming from the U.S. Checkout was a breeze, as well. I'll definitely be staying again.

Very convenient position in Airport. Staff let us use facilities when we weren't staying a few weeks before whilst we waited for a connecting flight. They even let us leave baggage while we visited Central Santiago. Beds are extremely comfortable. Restaurant good. Not disturbed by plane noise. Rooms very large and easy to work in. Good Internet which was complementary. Best bit is that it is less than 2 mins walk from Domestic Terminal and little more than 5 mins walk from International Terminal.

Slightly on expensive side, staff in bar need some prompting to serve you but not a great problem. My room on top floor seemed a little noisy from AirCon but did not stop me sleeping.

The location is across the road from the domestic terminal and an easy 3 min stroll from the international terminal. For convenience there is no where better. I stayed here for a night after flying into SCL and the night before leaving SCL at the end of the trip. The hotel rooms are bit dated (i.e. its vintage 90s bathroom decor) but well well appointed and comfortable. The beds and pillow are very comfortable and I had great sleep after a long flight. There was a spot for opening the suitcase in the room - something many hotels lack these days. I would definitely stay here again.

The staff was friendly and polite. The food at the restaurant was very nice, served fast and at a reasonable price. The room was spacious, clean, tastefully furnished and decorated. The toiletry products where very nice and the bathroom was spotless. The windows where acoustically very well insulated, one could barely hear the planes despite being located directly at the international airport. Room temperature was moderately cool, appreciated on hot summer days in Santiago, and the air conditioner was easy to adjust. Internet connection was fast and stable.

The booking process was a bit stressful because the confirmation was subjected to an initial credit charge that was to take place several days after the online booking, so I had no certainty that I could count on it on the date I needed. It ultimately took two additional phone calls to clarify and a second reservation code to make sure that the booking was effective. There were a few fragments of what looked like shattered glass or plastic on the carpet next to the bed. The lateral bench at the restaurant did not appeared to be regularly cleaned, since there were many crumbles on it when I sat for dinner. The breakfast was varied, but the quality of some foods did not meet my expectations for a 4 star hotel.

A very conveniently placed at the airport, a few min walk to the hotel, has a sliding walkway from the international and the hotel is just in front of the domestic, best accessed with the outdoor placed elevator. My phone was not working but they replaced it straight away without me having to ask so that was great. And most of the staff was really friendly, front desk was great.

There is no mini bar in the rooms and there is room service but after you have to ask to pick up the tray. But nothing complicated.

- I arrived early hours of the morning (1am) so just wanted to check in and go to my room and that is what happened. - The employee allowed me to have a late check out which I really appreciated - Solo female traveller who didn't want to be out on the road that late so it did the job for me!

- When paying I couldn't use a debit card, had to be credit card or cash. I don't have a credit card but fortunately I had some USD cash. Please allow debit cards. - It is pricey for where it is located but also understand why it is priced that way

Location was great, literally right across from the domestic departure terminal, all you have to do is walk cross the small street. Also very close to international departure, maybe a 5 minutes walk from international gate in small walk way that is not expose to traffic so you shouldn't have problem at all walking from any gate to/from the airport. The restaurant food was actually quite decent. If you have a short connection flight or an early flight (my case, flight was 7AM) and don't want want to deal with driving to the airport then this is the best option in the city. I woke up, get ready and walked 5 minutes to the checkin counter.

Nothing. My purpose was a hotel right next to the airport and this was perfectly what I needed.

We stayed in three different hotels during our trip to Santiago and this is the only one that had good heating in the room and great shower with proper bath tub. Walking distance to domestic and international terminals.

Breakfast was diverse but eggs tasted like they were leftovers from two days ago. I could not eat them, my wife ate a bit and got food poisoning two hours later just before our international flight. This completely ruined our trip. How this is possible in a hotel of this caliber?

Location, right at the airport 3min walking

Windows don’t open, Changed first room because it was bad smell in there Other room was ok, but had coffee machine dirty from previous guests, I’ve been asking a room with a view to field with airplains, as it promote here in pictures, never get it, Stuff is very friendly, it was really looking they trying to help, but despite this two attempts I didn’t get what I wanted