The accommodation was generally nice. The breakfast was delicious and rooms clean. It felt safe and was accessible to transit and other venues.

The staff were so stuffy. I arrived at the hotel 240pm. Check in time was 3pm. I had a walking tour booked at 3pm. I explained this to them. They still insisted that I check my baggage with them and then check-in at 6pm (when i returned). I never I thought I would get such hassle for checking in 20mins early. I even said to them that the room didn't have to be 100%, just wanted to leave my bags in my room. It was strange for a 4 star hotel. Also, just would get weird looks from the doorman. This place needs some customer service training.

Fantastic central location on a side street, pnly a couple blocks away from La Moneda, Plaza de Armas, and the city center. Safe and comfortable area, lots of convenience stores, shops etc. nearby. Room simple but well equipped, nice shower, fridge and well working A/C. Great breakfast and amazing cocktails served in the restaurant! Friendly and helpful front desk staff, one young lady in particular who spoke flawless English - unfortunately, I do not remember her name. All in all a great choice for a very comfortable budget stay in a nice place, definitely recommended!

My room was facing the street in front of the entrance, which was filled with youngsters playing loud music and partying every night between approximately 10PM-1AM, and it felt like as if there was no soundproofing at all. It did not spoil my stay, but some people might find it troubling, the noise was very loud. It's not the hotel's fault that people choose to gather in front of it, but they could definitely improve soundproofing for a more comfortable stay.

+Most comfortable bed in the king suite in all over South America in my experience +A/C easily adjustable and not noisy +Size of the suite, + the location and + the lobby area all wonderful

- Breakfast only continental - Spa Bath is not functioning, even for a plug I have waited 45 minutes to get one - Reception doesn't allowed you to check in a minute before 2 pm and at 12:07 you will be asked to leave. Or is it fully booked (it doesn't seem like that) or it's just rigidly following their own rules, not very welcoming

The location is absolutely perfect, literally downtown next to a metro station. Very attentive staff. The rooms are kept clean and tidy. A really big TV in the room, an AC/heating system, everything is working.

The sound insulation is weird, it's basically perfect between the rooms, but virtually nonexistent for the outside window. No issues on the 6th floor, but I imagine how would it be lower. The bed was king-size in a room that wasn't really meant for it, with the bed basically occupying 80% of the room space. Not very convenient. The breakfast was nice but basically the same every day, only the pastry was somewhat varied. The privacy curtains can't be opened.

Great location, central to historical monuments, metro 100 meters away, all amenities and stores close by. Quiet at night. Attentive, friendly staff were fantastic and made our stay enjoyable. From the front desk, hospitality and cleaning staff. Fantastic laundry service. Great and well priced restaurant food. Would love to come again.

Would have liked a kettle in the room, we bought one for early morning and late night drinks.

breakfast was great, location is ok, if you like authenticity of the place. Near metro station and caffe right next door. close distance to santa Maria hill and few food street aroung.

the quality of internet was really poor. AC in the room worked just as a fan, otherwise the room was nice and clean

Ideal location on pedestrian street. Many of city sights all within walking distance. Restaurant options are good and cheerful staff gave good service. Reception staff happily changed our room to a more suitable one.

The first room given to us was about 16 sq meters but the hotel web-page described rooms of 22 and 27 sq meters. After the first night we were given a better room adapting to the reservation - standard double room 22 sq meters.

Breakfast was fine and available in a timely manner. Our room was made up each day and had plently of hot water and good AC.

Our shower head was not adjustable so the spray was a bit high and went to the opposite end of the tub.

nice old-fashioned hotel in city centre with advantages and disadvantages of age. You need to get a room at the back the street at front id noisy at night

the street noise on the firts night till we asked for a room change. getting a taxi was slow.

The location was excellent being on a pedestrianised side street just of a main east road with good pedestrian crossing facilities straight into the heart of the town and a 200 metre walk to the metro station.

Nothing.