Everything was perfect. We were a group of 6 persons (4 stayed two nights and 2 stayed one night). Everyone of us was impressed by the 5-star services provided by each of the hotel staff at the lobby, reception, fitness centre, swimming pool, restaurant as well as from the housekeeping team. The staff are highly professional, friendly and attentive. They arranged our rooms on the same floor including two connecting rooms. The rooms were spacious, clean and comfortable with good view. Knowing that we came to celebrate the birthday of one of us, the hotel sent us a complimentary birthday cake and fruits to our room. We also like the buffet breakfast which had many food varieties. We had a wonderful staycation at the hotel. We'll surely come again!

Nothing

We Exceptional checking experience, warm welcome by Jack and he accompanied us throughout our stay. Jack got back yo my email and followed my requirements to the last detail. The whole club team was awesome and everyone wore a kind smile. Our room was nicely decorated for my wife's birthday. During his busy schedule the GM Mr. Jain, made time to check up on us each day and went way out of his way to borrow my wife his wife's scarf on a cold day! We also sampled some of the finest creations at the Palleto made by El maestro chef Lorenzo! Also introducing the dish was Mr Ramos who provide ample knowledge about what the chef was trying to get us to feel or taste and what best way to eat the delicacies. (Chapeau guys!) And not to forget I hope Martin is the name! I really hope, the young fellow who was pairing and introducing each beverage during the food sampling. We also managed to order some in room dining from the main restaurant and the pasta was excellent! Thanks to Mr Villegas, we managed to enjoy some authentic hongkong style egg roll for breakfast twice -- this dish is amazing! Thanks for the recommendations! And finally Mr Tan, we didn't meet, but I wish I'd had a chance to shake your hand! Sir your pastries are amazing (thanks for the macaroons). In fact from bellhop to higher ups, thank you all for your excellent hospitality. And one final warm thank you to Jack! I just realized you walked two blocks with us on the last night to just show us where the park was~that was unnecessary but warmly appreciated!

One forgivable hiccup but doesn't affect my 10/10 rating!

Almost everything was excellent

I felt a bit cheated this time since we had a full board deal, but we were charged ¥3000+ to eat in the main restaurant on New Year! That was very unfair and a bit of false advertising on booking. Com or whomever was responsible! On the day I was told that we could eat for free in the club (only) each day they changed things around but every other day I ate in the main restaurant free of charge!

The service and amenities were fantastic, cannot praise the staff more. Friendly, helpfull and efficient. They went out if their way on a number of occasions to make my stay more comfortable and my experience in Shenzhen better. Will not hesitate to stay there again.

Nothing. Everything was faultless.

We were very impressed by the hotel's excellent service, comfortable room and great facilities. Buffet breakfast was delicious. Staff were highly professional and friendly. We had a happy stay at Ritz Carlton. We highly recommend this hotel.

Nothing

They prepared a special wish of my girlfriend for breakfast. The staff was extremely considered and friendly. The room was perfect. Although the hotel was booked out, we had the feeling that it was not controlled. Very responsive staff.

Temperature of the swimming pool

Location is very good, very central, as one of the first 5 star hotel in Futian, Ritz has kept their room and facilities very well maintained.

There is a bottle of white wine in the fridge of my room, was moulded…

Albin Lee is a polite, efficient and problem solving manager who quickly mitigated the malfunction in our bathroom. He was also considerate, kindhearted and understanding to us, and he makes for a wonderful person all around.

The location is close to restaurants and bars in Futian. The room was large and luxurious and the bath next to the window was very nice. Guests have access to many facilities such as the pool and spa. It was lovely to lounge by the pool and get a massage. The buffet breakfast is outstanding, as is the service from the staff.

I didn’t like that you had to wear a swimming cap in the pool.

We had a great staycation for 2 nights. The staff went out of their way to be helpful and friendly. I think the staff was the best part. We used the Executive Lounge, which was great - amazing view, good food, nice drinks, cozy atmosphere. We also enjoyed the pillow menu in the room. Hard to beat the Ritz.