This place is our favorite hotel in Bogota, and we stay here every time we visit. Well kept grounds, spacious rooms (we stay at the apartments), delicious breakfast, friendly and very helpful staff, one of the best cafés in Bogotá and a nice bar comoliment the experience.

Although the hotel feels dated, it is spacious, clean, and well kept. Not terribly accessible for people with disabilities as ramps sometimes end in steps and not easy to navigate (we used a stroller). Our biggest disappointment this time was the restaurant Tonnarello with mediocre, overpriced dishes, and slow, although friendly service.

location. easy access to shopping malls, restaurants, etc. Very close to trendy Usaquen neighborhood. However, it depends on what you are planning to do in Bogotá. this location is far from the historic center and traffic is a concern. This location was perfect for us because our family lives in the area. the breakfast that was included was excellent, featuring local food and fruits. The staff was very helpful and cordial. All restaurants on site were really good.

I think the apartments need some renovation. Investing some money in painting the cabinets and updating the furniture. The kitchen appliances were not working properly. The beds were a little hard.

The apartment was spacious, with 4 bedrooms, each with their own bath and balcony. Our apartment overlooked a beautiful courtyard with a bell tower and chapel. We arrived late at night and the staff couldn’t have been more friendly and helpful. The breakfast was amazing with platters of fresh fruit, bread and pastries , eggs, pancakes and a delicious Colombian rice dish.

Would like to have had a coffee maker and wash clothes. There were plenty of nice towels.

The gardens, the courtyard, the jacuzzi!

I was disappointed that the jacuzzi closed at 6pm. The only reason I booked this apartment was for the use of the jacuzzi. Otherwise I would have chosen a different place. We were not able to use the jacuzzi our first night as we arrived too late to make a reservation. We were, however, able to use it the second day which was great.

the location was quite central. the facilities were very clean and the staff was helpful. the breakfast buffet had a good variety and they changed it daily

we stayed in a 2 bedroom apartment, one of the rooms didn’t have hot running water, after waiting several minutes the water would get kind of warm. we mentioned the issue to the maintenance but it wasn’t fixed properly

We stayed for nights at the end of July and the hotel is excellent. The facilities are very well-kept and the staff is very helpful. If you want to be on the north side of Bogotá the location is excellent. The traffic is very congested in Bogotá so to get to the center of the city and visit La Candelaria it will take you at least an hour to get there. We went to breakfast the first day and it was in the main restaurant of the hotel but unfortunately on our second day they closed the main restaurant for a two month renovation and the new location for restaurant is smaller then the main restaurant and a little understaffed. Breakfast was very good

Nothing

The apartment is comfortable, spacious, and well-located. The area is perfect and quiet, the neighborhood fantastic, surrounded by shopping malls and restaurants. The staff is excellent!

The property is fantastic. Perhaps the traffic around the hotel is the less favorable point.

The customer service is amazing!!! The staff is always there to help you and feel welcome all the time.

I understand they are renovating the place but they need to pay attention to the kitchen tools in the apartments for example essential cooking tools, enough silver wear and I really suggest adding a microwave.

location was great. a big shopping mall Unicentro located across the street.

The windows were covered in plastic due to Maintenance and painting of exterior walls. Paint and chemical fumes seeped into our room. We asked to be relocated to another room. Staff gave us another room on the second night.

Price, location, EXCELLENT breakfast, great cleaning service

The blinds in the apartment are broken, kitchen utensils and china could be better, no microwave oven