The Sonesta Hotel Bogota is now our go to hotel when we travel to Bogota. We were so happy with our stay there. The room was spotless with clean drum tight bed made every day for us. The shower was wonderful with nice soaps and toiletries. One of the nicest things we loved was the breakfast that came with the booking. It included made to order eggs/omelets and a splendid buffet that changed every morning, plus coffee bar included. Buffet included fresh cut fruits, cheeses, lots of breads, pastries, different little cracker appetizers things and homemade Colombian fruit marmalades. Wow! It was a great way to start each day. A remarkable observation was that every staff member in the restaurant and hotel always wore a beautiful welcoming smile and promptly serve you if you need it anything. We felt spoiled! When you enter the hotel there is a free coffee/tea machine and fruit marinated water dispenser there all day. An example of their service was when we informed them that the shower door had a small part that seemed loose, we went to the buffet breakfast and by time we returned to the room it was already fixed like new. How can you beat that? On top of that it’s across the street from a nice mall with 24 hour grocery store and loads of shops/restaurants Thank you Sonesta Bogota you will see us again 😊

Can’t think of anything

Friendly reception staff, and the small bald guy, forgot his name Eugenio maybe?! was fantastic, so much attention to detail, great service and very attentive. The orange or banana cake at breakfast was divine!

The Porterhouse menu gets boring after 6 days but the baby beef is highly recommended! Shame there is no outside area to sit in at the hotel. For a 4* hotel, for foreign guests I would expect bottled water daily not just on entry and daily coffee in room machine you don't have to pay for.

location, comfort, facilities

I wasn’t told I needed to bring my passport to check in, just a picture ID, which I presented. I was told that could not check in nor stay at the hotel without my passport physically present; and that they would not accept the docs picture, and would further need to see my legal entry stamp into the country. I told them that I have recently stayed at several national and international hotel chains without having to provide this info, which they claimed was a mandatory immigration requirement. Since I was unaware that hotel chain front desks handled Colombia’s immigration processes, I was unable to provide a physical copy of my passport. After much discussion, the supervisor allowed my check in with a pix of my passport, 30 mins later.

The staff was wonderful. They were professional, friendly, and always aiming to make our stay an excellent one. The breakfast was excellent, with many different choices. Cooks Porterhouse, the hotel restaurant, was excellent, with great food quality, excellent service and very good prices. Location was excellent with some of the best restaurants in Bogota close by and a nice shopping mall across the street.

This hotel is in a prime location. Although ranked a 5 stars hotel, the hotel does not look like one nor provide dining options that are extraordinary. Nevertheless, the staff is exceptional, highly attentive, and professional. For this reason only, the hotel feels like a 5 stars. Juliana Gonzalez, the Customer Coordinator, was a stellar manager at the hotel restaurant and at the concierge desk. She made sure we were comfortable with our stay. The hotel room was spacious. There was a long desk to work from thus a perfect set-up for a business trip.

We changed rooms due to a noisy AC. Otherwise, I had no complaints.

Good Location, cozy room,quite room, big shopping mall just 3 minutes away, Big 24/7 Exito Supermarket with Pharmacy and clothing.

Pillows are unconfortable, No bathtub, at the breakfast the Calentado was very dry, the “ajiaco” is just a clear chicken soup, the pandeyuca was very hard, room service chicken soup was just water, chicken and potato in a very small presentation comparing the price I would suggest some onions, coriander and noddles.

I had a wonderful stay at the Sonesta Hotel in Bogota! The room was spacious, modern, and impeccably clean. The hotel's central location made it easy to explore the city's attractions safely. The breakfast spread was delightful, offering a variety of delicious options. I highly recommend the Sonesta Hotel for a comfortable, convenient, and safe stay in Bogota.

the staff of the breakfast room were very nice and treated our family alwauys with a smile and ready tio help. the room was very nice and spacious. The location was perfect if you want to stay in this part of the city. a shopping center was wright across the street, where you could also change your money.

The heater should work better. we could not find out how to regulate the room temperature.

Great location, good facilities and lovely breakfast.

If you are Colombian and are staying here with an international person, don’t book under your name as they will hit you with a tax that is simply ridiculous. They could have helped us out knowing that one of us was foreign but took advantage of the fact the booking was in the name of a Colombian national. truly swindled and really disappointed in their attitude.

The staff at the front desk are very helpful and welcoming. The breakfast buffet had plenty of options, which were all of great quality. Fresh bread, fruits, juices, great coffee.

The shower drain was probably clogged, and the water was not just going down. We asked the front desk to check it and our request was not attended to. Housekeeping knocked on the door kinda loud every morning despite having the privacy/do not disturb tag on