An absolute gem of a hotel with a gorgeous lobby, a luxurious feel, an amazing staff that are extremely respectful and go above and beyond, pristine, clean rooms, out of this world facilities, including 20 metre lap, pool for swimmers, a gym, an outstanding breakfast with an array of different choices… What more can I say? The hotel accommodated my request for a quiet room on the top floor. My view was amazing. Miss Sandra, the manager was just fantastic. She made sure that I had everything I needed. Silvanna .at the reception was absolutely amazing as well. All the staff spoke fluent English The beds and pillows were amazingly comfortable, they had room darkening curtains, the Internet was excellent, the shower had piping hot water with great pressure… I can’t wait to go bac

The only thing I didn’t like was that I had to leave! I also did not get a chance to say goodbye to Miss Sandra and Sylvanna but I know we will meet again!

The hotel is nicely located, staff is helpful and very efficient. Breakfast was one of the best I have ever in terms of variety and quality. I especially loved the amazing fruit selection, but there is also a gluten free option. The room are well sound proof, the bed is comfortable and the room are spacious.

I had a free upgrade to the "premium" room from Booking.com, but that room was too cold and there was no way to regulate the temperature in the room (AC has a fixed temperature at 18 degrees). I was then moved into another standard room (which was still quite big, you can see a photo attached), much warmer, on a higher floor.

The hotel was amazing, the pool, the sauna, the jacuzzi, the temperature of the wet areas was extremely good, the bedroom is large with a great desk in case you need to work (not just the desk, the chair too) the bed is comfy, the room is quiet the bathroom is great. We had a great and tasty dinner, then we moved into the bar for some cocktails, the waiter in the dinner room and the barman were incredibly friendly and helpful, the cocktails were great (loved the old-fashioned) the mood and bar were cozy and the music wasn't that loud. The breakfast on Sundays its amazing, a lot of options, and the food is delicious, there is a DJ outside but it's pretty darn cold to be there, the wind blows string. But definitely one of the best buffet breakfasts I've had in a while.

Nothing, everything was great, but maybe just a minor suggestion for the bedrooms, a Smart TV will do great, Cable-TV is quite boring and outdated nowadays, most people have Streaming accounts they can use anywhere.

I was automatically upgraded The breakfast spread was good and the room was very spacious. The staff was quite friendly & helpful.

I was tired the 1st day as I checked-in during mid night and requested for breakfast as a take away. I was extremely disappointed to see the items packed. Just a couple of bread slices and 3 fruits while there are so many good items for breakfast :-(

Big rooms, clean, confortable

Air conditioner in room was set to a standard temperature that was too hot. I even called for assistance and the guy coudn't help. If I opened the window at sleeptime, it was too noisy outside. Also we were 2 in the room and room service always brought food and beverages for two but with cutlery and napkins for one. Even asking for extra, they never did it right.

I had never stayed at NH Collection but I was very happy to stay there. The location was perfect, the restaurant was amazing, the food selection they had was great, and Victor in the restaurant was always a pleasure to see everyday. The staff was friendly and helpful, tried the spa and even though it wasn’t very fancy the services they offered were great. I love the location and after staying in this trip in 3 different hotels, this one will be the one I will go back over and over again. For this area of Bogota it was up there with the great service of JW Marriott.

The only complaint I have about the property is that the mattresses were a little too stiff. I wish they would upgrade their mattresses.

Whether you are in town for business or pleasure, the hotel is nicely located in very safe neighborhood and close to most amenities you will need.

For me as a muslim guest, I did not find much options in breakfast.

Breakfast was varied and plentiful. On Sunday they have a special brunch with even more food variety and music. Front desk employees were helpful when needed. Room was nice. Beds and pillows were very comfortable. I would recommend this hotel.

Sometimes service at restaurant was lacking.

Everything was great, start to finish. Amazingly friendly and professional staff, incredible tasty and diverse breakfasts and suppers, nice room, well furnished, very convenient for my work purposes, everything in the hotel was perfectly clean, wifi worked very well, they checked me in even though I arrived early - I would definitely stay there again.

Nothing.

Convenient safe location. A bit far from the action of the old town, but was very safe in the area which was a priority. They organised taxis and transfers no worries. Great breakfast.

Nothing of note.