The staff was really good & helpful - we had asked for yoga mats which they didn't have but instead supplied large towels which served our purpose. The housekeeping staff was good & they had a turn down service too. We had requested the restaurant staff to store our cheese overnight and to slice it for the morning - they were perfect about it & had it ready at 7 am when we had to check out. The hotel is located away from the old town but the reception staff showed us the location of the bus stop and it was also easy to get a bus or an uber back and forth from the old town. The pool was lovely and at a comfortable temperature, though it was not temperature controlled.

The room size is a little small for 2 persons & their bags. It became a little cramped with the bags lying around. The airconditioning unit was behind the curtains, so if you draw the curtains close, the room doesnt get cool and if you leave the curtains open, there is too much light in the morning - this made it a little uncomfortable but not too much of a sore point. The bathroom window came off the hinge when I opened it but they soon fixed it.

The hotel has a welcoming atmosphere. The room was clean and comfortable, and reasonably big. Breakfast on the terrace was a delight, with every item you could hope for, freshly prepared. The pool was large and lovely, with sun loungers and parasols, and poolside service. The staff are exceptionally diligent, friendly and helpful. A bus from over the road took us to the Old Town. It's worth buying a Dubrovnik Pass, which includes travel and various museums, for the same price as the City Walls walk alone.

It's pricey, but no more than we found in other Croatian hotels. I was surprised to be asked to pay extra for my wife's breakfast - it seems I inadvertently booked only 1 occupant, but I gave 2 names, so I think Booking.com should have picked this up before I travelled.

Gorgeous surroundings. The photos don’t do it justice as some of the furnishings and decor look a little dated but it actually suits the vibe of the whole establishment. 5* service - staff couldn’t do enough to be helpful and polite. An amazing team of people.

Our east-facing window had sun for a lot of the day and got very warm very quickly. Couldn’t shut the curtains to keep the sun out as the air conditioner was under the window and behind the curtains. Only a small annoyance but otherwise a completely gorgeous place.

Wonderful boutique hotel in a lovely and private setting. The pool is awesome and gets sun all day with a jacuzzi corner. Our room had a bath shower and waterfall shower which you can use at the same time! The bed was excellent and we slept like overworked adults. Wait staff are very quick, and each bar has a bell system to call them if they aren't attending at that moment. There is a picture-perfect terrace where you can have drinks with stunning views of the harbour. We didn't try the hotel restaurant a the local area has many good choices for food and drinks.

It is such a small thing but given this is the most expensive and nicest place we stayed in out of three places in Croatia, we were surprised that their hairdryer was a not great. It's one of those attached to the wall where you have to hold a button down to activate it. Connections to old town are a little awkward by public transport, you have to walk about 10mins away at a slow pace. Everything else was fantastic, and we were very glad to stay here but it is the small things given the 5 stars and price that you focus on when looking to give them a perfect score.

Fantastic; beautiful hotel steeped in history. The decor is in keeping with the age of the property. Some lovely quirky features like the dining room curved vault ceiling. The hotel inside and out is exceptionally clean and tidy. The service from all staff was impeccable. The breakfast was delicious. Beds were very comfortable. Likewise we’re the pillows. The towels were super soft and dry you instantly. The slippers and dressing gowns were again soft and comfortable and a nice touch. The tea and coffee facilities were of a good selection. The pool is lovely, plenty of very comfortable sun loungers. Unfortunately it was only the start of the season so the pool and terrace bar were still closed so unable to comment on theses. The location is great. Close to the beautiful marina. A 5 minute walk to the main area where the beach, promenade and shops/ restaurants are. The only downside to our stay was the building works happening right outside the hotel/ marina to create (what we were told, a new road). At present, apart from works vehicles, not a lot of traffic is travelling along this road. Once it becomes a through road, this will make it quite busy and noisy and perhaps spoil the location and setting of the hotel. If they incorporate a nice promenade along the marina, this may make it appealing. Overall though, we really enjoyed our stay here and would definitely return.

The road being built outside the property at present

Perfect boutique hotel experience. Beautiful surroundings and comfort. Very tranquil place to relax. Staff were outstanding. Very helpful and attentive. Pool area was fabulous as is the front courtyard where we were served our breakfasts and evening meals. So much more personal than the larger chain hotels. I especially like the location of The Kazbek. Easy walks to the marina, restaurants, shopping and beaches in the area. Public transport outside the door for buses to old town. Still walkable of course. Looking forward to my next visit.

Peaceful and sophisticated at the same time. Really excellent place to stay and visit Dubrovnik. Strongly recommend . Swimming pool area was a real blessing. Room are really nice and large. Service was really good . Building architecture is really nice. Plenty of restaurants in and around to choose from. Breakfast were really good and the terrasse itself was worth taking breakfast there to start a good day.

At the time of our stay, the road was under construction. But I must say that even if it was an inconvenience, we hardly heard a thing within the hotel. Only small regret is the lack of choice on the hotel restaurant menu for dinner ,even if the food was really good

The room was lovely a good size with great air con and a view over the courtyard and a large comfortable bed. The pool was fantastic and always had plenty of comfortable loungers and shade in the very hot weather. The breakfast was varied and plentiful and staff were very helpful. The location is great for Lapad with varied shops and restaurants and a bus direct to the old town or an uber for about $7 euro.

Lovely hotel, great food and brilliant staff. Hotel situated in a really useful location, 5-10 minutes bus ride to the old town, close to lots of lovely restaurants. Hotel is full of character.

There was construction work outside the hotel that we weren't made aware of until a few days before (work that has been carrying on for quite a while). The hotel is well insulated from the sound, but on week days you could hear it when at the pool / outside eating area. However, it didn't affect our sleep (I'm a light sleeper), and it wouldn't put me off staying there again.

The room was very spacious for what you typically find in Europe, and was very comfortable for two people. We thoroughly enjoyed the pool area and found the staff to be very friendly and helpful. We also really enjoyed the breakfast each morning and were very happy we booked with it included in our room rate. Would definitely stay here again!

The wifi was a bit unreliable, but wasn't a huge issue for the time we were at the hotel.