We mostly liked very attentive and welcoming personnel at the reception desk as well as at the restaurant. The bed and mattress were perfect. The size of the room was big. The room itself and the bathroom were modern, comfortable, light, big and well equipped. There were all the necessary details and features. The location of the hotel is near all the main places of interest. The breakfast was tasty.

I would recommend the staff to place more signs outside the hotel,.

Exceptional location. Very accommodating and friendly staff. Hotel arranged airport transfers. Huge room, the size of my reception room and kitchen. Staff lent us a socket travel adapter. Bell boys helped move luggage up and down stairs. Staff allowed us to leave pushchair/stroller in lobby on ground floor.

We had to borrow a steamer, whereas i would have expected an iron to be in the room for the duration of the stay. No lift, but this is the norm for listed buildings in this area. Unsure why, but on the kingsize bed we had two single duvets. I feel the negatives are strongly outweighed by the positives and I have stayed here twice over the last 6 years with friends and with family including a baby and I would strongly recommend.

Perfect location right near Charles Bridge and all of the sites of the Old City with easy access to everything and it's on a quiet side street which is the perfect combination. Breakfast was suitable although you have to get there before 9am to get the full range of items, when they are finished, they often don't get replenished. The room was comfortable but beware that there is no elevator - they brought our bags up for us which was very helpful.

Not much, we really enjoyed our stay and would recommend for anyone wanting to enjoy Prague to stay at the hotel. The team are very friendly and helpful.

Excellent location, right next to Charles bridge and close to other tourist spots (though coming from main train station is a bit of hassle if using Tram 9, as one would have to haul the luggage thru cobbled pathways for about 10 minutes). Staff attitude, really making one want to stay. Delicious breakfast. Best in class toiletries.

Room 403,, could use curtains during summer as the light is very bright early in the morning. There are sharp edges in the room, which can be a problem, if not be careful. No elevator, could be a problem if you are on top floor and want to go up and down few times in a day. The hotel staff brings the luggage to the room while checking in which is really helpful, but not during check out.

I stayed 6 nights in Prague. The hotel is in the best location in Old Town. A 2 minute walk away from the Astronomical Clock Tower. You could have everything nearby from the most queued up Ice Cream corner shop, to restuarants, sounveir shops and even Thai foot massages! Yet, the hotel is hidden away quietly in this 14th century building. The room is big, the ceiling is high, with a chandelier hanging. I love this nostaligia. The bed and pillows were comfy. The breakfast was great with many choices. I think they served mimosa one morning. The receptionists were very helpful with directions and car booking.

I'd like the room being cleaned and dusted more properly and thoroughly.

Location is excellent, walking distance to all the main sights. Breakfast is good and nice variety.

Please be aware as we had missed it this hotel is currently not well suited for those who have physical disability or cannot manage lots of steep stairs. There is no lift/elevator. We travelled with small children and elderly and we were on the top floor. The hotel did manage to move some of our more immobile guests to lower floor but we did struggle up and down so many steep stairs all the time. Otherwise cannot fault the hotel and the staff did their absolute best to try and make the stay as comfortable as possible.

The room was spacious and clean. The bathroom was also very practical and comfortable. We appreciated the cosmetics provided. The breakfast was diverse. The hotel stuff was helpful and we appreciated all of their recommendations.

There is no elevator and the rooms are in high floors. For young people, it is okay but I was traveling with my parents and they needed a break before reaching the room. The room's door is situated on the edge of the staircase and hence, it gets super noisy when people are moving around. It would be nice to have AC since it is a 4 stars hotel.

Beautiful hotel, very clean and the staff were friendly and helpful. Our smoke alarm was beeping the first night (the battery was obviously running low) and it was dealt with immediately. The breakfast was also very nice and the location meant that everything we wanted to see and do was within a short waking distance.

For some reason, the small side street that our room looked out over had frequent traffic throughout the night, and the cobbled roads meant that it was a little noisy. Other rooms possibly didn't have this issue.

We absolutely loved the location, the staff (noz in the restaurant), and the whole place. We even loved the beautiful smell of the property :) The breakfast was really nice, with a lot of options for adulds as well as children. The rooms are spacious, nicely furnished and comfortable. Bathroom was really nice with wuality cosmetics.

We came during summer and the nights were awful, as one of our rooms was in the attic with a very insufficient air-conditioning and the other room didnt have any air-con and was just above the restaurant. So as soon as you opened the windows, you would get all the noise in. Despite everything else being perfect, we didnt get good sleep.

The staff helped us carry our luggage to our room and were prompt in responding to our enquiry about food recommendations around the area. They were also patient to answer our questions on the transfer services. The room was spacious and very comfortable.

It would have been nice to have a more varied selection of fruits at the breakfast buffet. The room that we were in faced the street; hence, it can be quite noisy at night as we could hear the voices of the people walking by.