central location but noise in rooms

Even though we paid for breakfast, the hotel they took money for cappuccino while in breakfast

bigger and spacious rooms compared to other NYC rooms. nicely decorated and polished. bed was very comfortable

Location may be great for some tourists but it was too noisy and too bright (due to Times Square’s screens) for me. Also, I found an empty medicine sheet/slip between my bed and the cabinet so I think cleaning could haven better. I did not expect this from such hotel. I also wish that breakfast was included in the rate.

The view of Broadway Street from my room was amazing. The front desk personnel were quite helpful and friendly.

The fact that I had to request for my room to be cleaned and the bed made up everyday. The reason given was Covid-19 which I think was ludicrous. My accepted norm is that the room should be cleaned and the bed made up as long as it is occupied. There should be no need to request.

Location was good as you would expect.

I think it is about thime you would start to clean the rooms on daily basis or give discounts on the rooms. The excuse of covid is in my opinion no longer relevant for the lack of service. I did not like the mandatory 30USD daily spend. The wifi charge on daily basis is ridiculous at this time. It should be a given. I find it hard to understand that if I go to public areas I can use the wifi and tin the room I get charged.

The Marriot Marquis is brilliantly located for a NYC city break. The room was clean on arrival and big for NYC standards, fitted a family of 4 no problem. I would definitely recommend the rooms with a view of Times Square. Lifts were great - no waiting. The staff were all very friendly.

Only gripe was that there was almost no room cleaning service which is disappointing. If I am paying to stay in a hotel, I expect a daily cleaning service - otherwise I would stay in an Air BnB. We were told on arrival that we would have to request cleaning/fresh towels/toiletries as required. When we did, the service was still patchy. Also it was disappointing that the revolving restaurant/bar was closed. These issues should be reflected in a reduction in price, in my opinion.

Overall, this is a nice modern hotel. The room is super clean with modern furniture. The view of the time-square is very nice. There are plenty of elevators with a secure and efficient access, so waiting time to get into the room is practically negligible. The cleaning staff are also very friendly. The check-in and check-out were very fast.

Three things that we did not like about this hotel. (1) We tried calling the front desk on a number of occasions, but no one is picking the phone at all. In one case, the AC/Light at the room went off and we tried several times to call but no one answered. I had to go in person to talk to the front desk to resolve the issue. (2) Location is essentially at the time-square. This might be a good thing for some, but as a family (with young kids), the location was not ideal. It was hard to navigate through the tremendous amount of pedestrians once we stepped outside the hotel. Also, walking at night does not seem safe. (3) The workers in Starbucks at level 8 are rude and unprofessional.

location, clean, safe

Housekeeping walked in without knocking when we were dressing, Le Petit Chef was overpriced, minimal staff to help, elevator s were crowded and slow.

Location Tradition

No daily room service No Pen and paper in room Forced $30.00 day spend in hotel Restaurant closed Elevator key

Clean and very well located. Great size rooms

They have cut back too much on basics for a 5 star. No free water in rooms, no toothbrush and glass etc in bathroom (you have to call and request every one of the things - only hand moisturiser, soap and shampoo are there). The hair dryer is truly terrible too - not difficult for a five star to provide a half decent one). These little things let them down a bit.

beautiful, good and very comfortable

No slippers