It was a nice quite location. I decided to stay somewhere in South Carolina during my Smokey Mountains vacation because I had never been to that state before (or North Carolina) before this trip. On a quest to be in all 50 states in my lifetime, only got 2 left! I wanted to see Spartanburg and I wanted a room with a jacuzzi, because I knew I’d have sore muscles from all my hiking . The hotel served its purpose. I don’t get a chance to use the pool. I would have if I had more time.

Probably not picking but there was a hair in the restroom. Otherwise it was clean.

Everything about our stay was great. The rooms were clean and comfortable. The breakfast was hot and plentiful, with a decent variety of choices. The staff at the front desk were friendly, even talking to and joking around with our kiddos. She was great! I also enjoyed the price that we paid for the room we booked! I was pleasantly surprised and thankful that we were able to get an exceptional stay at a price we could afford!

The only issue we had was during check in. My credit card was approved on my end but declined on the merchant’s end, but the funds were removed from the account. I had to pay with a different card and still currently waiting on the funds to be returned to the other card. Essentially, I was charged twice for the same booking. luckily, I had the extra funds, but under most circumstances for most middle class families, this would have been a terrible situation.

Staff were friendly and overall accommodating The Bed was ok and our room stayed cool. The clerk at the front desk gave our guests a better room when we checked in, since it reeked of smoke and was not properly prepped.

The bathroom light is set on a motion detector, and it turns off after 20 seconds, which makes showering a challenge. Adjusting the light for a few minutes would be better. Our family quests in another room had to deal with noisy people throughout the evening slamming doors and loud TV in a nearby room.

That everything was very clean and smelled amazing.

I did not like the fact they they charge you $25 per night for a pet. That is ridiculous in my opinion. I think you should just get a deposit and refund the customers money when they leave unless you find pet damage, but with my little 16 pound Boston Terrier who is 16 years old, she has never in her life done damage to anything in our house ever. Even as a puppy, so I was disappointed that the $25 per night was not refundable, not to mention she was with us every single place we went. She was never left in the room alone. Other thing I did not like was that we had to leave a day early and they would not refund the one day pet fee or the one day room fee either, so they basically kept my money for their benefit.

staff were very friendly and helpful.

the cleanliness of the room and common areas could use improvement. new bed coverings should be put on. the white spread had a million snags all through it and sheets had black marks on them. the facility was not as clean as it should be and the pool had algae on the bottom of it so we could not use it.

The jacuzzi tub was in good working condition and well worth the extra fee. Felt fancy seeing the “hot tub suite” on the door, haha. The shower was nice to cool down after, and the bed was very comfortable.

The hallway and room each had a kind of funny smell; the hallway was like chlorine and the room was minty. No problems, though.

Everything

Unfortunately, there was people or guests drinking alcohol beverages (bottles of alcohol were left on table and on the ground) and smoking in the pool area and no one from management did anything.

Miss Kelly is the embodiment of how people should be treated with respect, kindness and humidity. I want to open a hotel of an even greater platform and strongly petition that she runs it.

It was located off the main road, making it vey quiet but still very close to the interstate access roads. Large room with a great shower and very comfortable bed!

I can’t think of anything that I would change. I really enjoyed my stay.

It was very clean and the staff was very friendly! They provided my requested invoice under my door before checkout.

Our room keys had to be programmed several times during our stay but that's the only thing that comes to mind that wasn't good.