Best Western Plus Amarillo East Hotel

Less than a year old, very modern styling and decor starting with the lobby and all common areas, and including the room. Breakfast was plentiful and well-stocked with hot foods and both hot and cold beverages.

The same modern styling in the breakfast dining area made it feel cold and sterile. Actually, being a chilly morning and having an exterior exit door just a few steps away, it was significantly colder in the area. I prefer cozy to chilly for morning dining. There was no guide for navigating through TV watching, and although there was a YouTubeTV button on the remote, it did not access that streaming media.

Brand new property . great layout, fun decor. the breakfast was included and was good. nothing special, typical hotel breakfast. Property didn’t have liquor license yet but will have a bar eventually that looks fun. Room layout was great, had space for ADA access. Bathroom had 2 sets of outlets, the room had outlets everywhere with usb ports… yes! It’s the little things like that making it great. The shower and shower-head was nice too.

The refrigerator is a nice but it made a humming sound during the night. The new Smart tv had the ability to cast from your phone, but they were having technical difficulties at the hotel, and the TVs were not receiving Wi-Fi. That will be a great feature when they get that fixed. being a brand new building, there was evidence of some rushed workmanship like a missing corner of drywall above the shower, another room we stayed in the previous week still had a some masking tape stuck to the wall and it was painted over. I’m going to guess there is still an open punchlist for the building.

Decor was nice, fresh, modern in good taste. Staff was awesome. Room was clean, comfortable. Bed was great, nicely firm and pillows were way above usual hotel stock. Breakfast area was okay, but hey it's free, not IHOP!

Entrance is a little tricky but if you pay attention it isn't a problem. Biggest complaint was the control head in the shower. Think they could have thought that one through a little better. Not much fun to have to step into the water flow BEFORE you can adjust the temp. and the pressure just plain ol' socks, no other way to put it.

I slept so well in the bed, better than the resort I was driving from. And the free breakfast was terrific.

There wasn’t anyone at the desk when I arrived at night and it seemed like an inconvenience to check us in at 10pm. The bathroom door in the room was a sliding barn door style that didn’t really seem appropriate for a bathroom. The toilet was right in front of it and you could still see in and out from the toilet. The euro style bathroom sacrificed privacy. It was awkward.

It's a brand new hotel with everything new and shiny and it shows. Staff is trying their best to make the stay comfortable, location is convenient. Room was huge and clean, very comfortable

The location is newly developed and kind of still under construction, looks like old industrial landscape around and there are some shadowy persons hanging there. Not the place to take a walk late in the night. This will go though after some time.

Hotel was 3 months old and shelf in the shower already loose and a chip in the shower floor. Had to get our key cards reprogrammed the second night. We could not get into the room the second night

Everything else was great. A little understaffed at the front desk. Seemed there was only one girl and she was trying to do several jobs.

The folks at the front desk were terrific handling an issue due to our third party booking with Booking.com.

Not on the staff, but again, didn’t care for the third party booking issue which I wasn’t aware of and glad it could be taken care of. Pool could be a little cleaner.

Breakfast was better than other places. Wish they had bagels and cream cheese. But over all very good options. Location was good. Plenty of food options around.

Parking is a little complicated to say the least. Well that's if you have a trailer. Be sure to get there early and ask for parking accommodations for trailers. You are sharing the parking lot with another hotel.

Brand new, super-clean. Lots of towels and pillows. Breakfast was good as well.

Too many unattended children in the pool area, roughly 20 kids in the pool and hot tub but not a single adult. Not the hotel’s fault, but a disappointment as we would have liked to relax in the pool for a bit.

The size of the room and the comfort of the bed, pillows, and sheets.

Breakfast was good, but the 2 mornings we were there they kept running out essentials like eggs and coffee. Need a better system to handle "rushes".