The property was spacious and clean with good amenities. The room was large enough for a family of 4 with a pull out sofa bed. Exactly as described on its website. Pictures on the website don’t do the accommodation justice, it’s really nice and comfortable with lovely underfloor heating throughout. Each cottage had its own Christmas Tree outside which was really nice. The whole area was well lit and nicely lit with different colours. It was a short walk to the main reception and Santa Claus Village. You were dropped off & picked up to/from your room from the airport. All activities & excursions were close by within Santa Claus Village. Hotel reception are excellent when communicating via email prior to arrival. They always reply quickly and are extremely helpful and are able to give lots of information. There is thermal clothing that you can hire from reception, if needed. Bed & Breakfast was excellent with lots of choice at Breakfast and the restaurant was nice and spacious. Highly recommended staying here to visit Santa with Children, there is loads for them to do.

Food Choice in Three Elves Restaurant was very limited, especially for children. It was also expensive compared to food premises close by. The hotel could have provided a better map of the location and things to do in Santa Claus Village. It was only by exploring we came across new things.

Good location, nice breakfast, easy to reach Santa Claus vilage.

Unfortunately extra beds for kid was super uncomfortable, especially when you pay quit extra price for it :(

The Superior Cabin was clean, spacious and comfortable. The private sauna in the bathroom was fantastic after a day out. The wait staff were excellent - big shout out to Brigida, who was very friendly and accommodating. The atmosphere of the Santa Claus village was nice even though it was summer. The live webcam in the square was a great - we told family and friends when we'd be there and they all enjoyed the experience.

Reception staff were a bit abrupt. We had our luggage delayed due to flight delays and a short connection. When we asked if they would notify us of our bags' arrival we were told 'No.' We were expected to just keep checking with reception. Luckily they arrived the next morning and were there when I checked after breakfast. Also, not the place to stay if you don't have a car. Our cabin was way down the back and it was difficult to manage rolling luggage over loose gravel. Transport is very infrequent, so do what we did the next day and rent car. By the way, 'summer' in Rovaniemi is like a cold winters day in Sydney, Australia.

This is for my kids ad me - a dream place. Everything there is dreamy, from every magic place of our soul. Yes - extreemly expensive, but i guess its a "once in a lifetime". This place is a dream come true, and i just love Santa, we all do!

We arrived very late at night, me and my two kids (9 and 6).. We barely made it to dinner in Three Elfs. When I wanted to pay with 500 euro bill, they made a big sceene. In my bank i asked for bigger bills because i like to carry money close to me, and i diidnt know what will i experience. The waiter said that in his life he NEVER saw 500 euro bill, and he took ot to reception. Then two ladies discussed for an hour about this catastrophy, and even said that it is illegal to have that. And I was alone, with my two kids and i guess without the money.... Scared and dicuraged i went to gas station for a milk, and this older guy was very nice, he just calm me and said - go to the bank or post office. We are seeing that often.... Dont worry... This was so low point for me.

The location, the landscape, the Christmas activities, the family atmosphere, and the staff.

Breakfast was very disappointing, and there was not any shampooing, conditioner or body lotion. The price we’ve paid for the staying was high enough to have those things, at least. The kitchen in the apartment needs renovation.

The 3 Elves Restaurant was very good with great customer service and lovely food. Location is excellent, walk to all the attractions at the Arctic Circle. Great little kitchenette in the cabin!

The breakfast buffet was certainly not up to the standard of the rest of our experiences in the village.

Oh wow, this cute cabin came with a Christmas tree on the balcony! The cabin was very cute and made me feel very relaxed and comfortable. Mini kitchen was great as I could store some food for lunch and make a morning coffee. Sauna in the cabin was a nice touch too. The restaurant attached to the accommodation was great also. Was good to be able to see things and then go back to the cabin, recharge and then go out exploring again. If you are going to visit here I recommend staying. We also saw the northern lights from outside the cabin!

The cabins are a pair attached to one another. The sound travels, not only can you hear your neighbour walking around at night but I could hear their alarm in the morning and them talking etc. The photos to what I got were different in the room. I got old lights that were nothing special but in the photos, the lights are antlers. You need to change the photos.

According to the staff we got upgraded because of being fully booked (however all cabins looked the same from the outside). Cabin with kitchen, living room with sofa and big TV, bedroom with big comfy bed and big TV, bathroom with sauna and shower. Floor heating all over. Very clean. Kitchen was equipped with fridge, microwave, dishwasher, service, and cooking plates. There was a small room with a clothes/towel dryer.

There was no aircondition and the outside was about 30 degrees C so the cabin was +25 inside, and due to mosquitos we were reluctant to open windows in the nighttime. The TV's didn't had possibility for casting from mobile devices. Road construction was ongoing right outside the bedroom window from early morning

Breakfast was reasonable for a Scandinavian breakfast. We were upgraded to a one bedroom cottage from a studio cottage. The bed was comfortable and the property was well maintained. The location on the Arctic Circle was good fun, meeting Santa was excellent and the Santa Post Office and Christmas letter sending was great fun. The kitchenette was very useful but had no tea towels.

Construction work was being undertaken almost next door but luckily it was a Monday and we were checking out that morning. The WiFi can be a bit slow at times so we regularly had to stop our blogging and wait for better speeds. Dinner menu was a bit limited and quite expensive in the main restaurant but we had little choice as most of the complex restaurants were closed for summer so our alternative was to drive the 7 km in to town. As is the case with many Scandinavian buildings doors weren't designed correctly so we couldn't open some of them without hitting furniture or other doors (we generally found Scandinavian building quality was more unskilled DYI levels). There were no insect screens on the windows and without air conditioning we either were hot or bitten by bugs.

Clean washroom than most hotels I have visited. Santa made us smile more than anything. He was very receptive to us and I had a hug from him

It felt a bit uncomfortable when waiting for dinner on 08.07 at the three elves restaurant for someone to attend to me and my son to sit down. Especially being the only Africans at the facility it felt weird having to stand that long as I compared to the waiting time for other nationals who stood for a shorter span of time . Our table too was not set up. We had to request for cutlery. After the food got served to us we had to fetch tissue ourselves from another table. Towards the end of the dinner service the servers were very much receptive & warm. Probably they were shock from the first sight of seeing Africans? So it made things awkward?