Access to all 3 Solaris Resorts. Good Staff. Amazing Room with the Ocean View Contrary to reviews on the Air Conditioning in the room, the room my Family and I got was amazing.

1) We were upgraded to GR Solaris even though the booking was for Royal Solaris but the restaurant options were better at Royal Solaris so to get a reservation on the hotels for dinner was a bit tiresome on Royal Solaris since we got upgraded to GR Solaris 2) Internet was downright well below any Hotel/Resort Standard so a massive improvement needs to be done. Brilliant Internet at the lobby is not good enough

My stay here was amazing. We travelled as a large family group. The resort is by the beach. The price of the room covers your stay plus breakfast, lunch , dinner, snacks and any drinks you take. The only thing not covered is a visit to the spa and extra activities like jet ski or parasailing. The food was great, drinks were awesome, everything was in abundance. There were a variety of restaurants to choose from but my personal favourite is La Fuentes. The staff were polite and friendly. Facilities were good. I will recommend this place over and over again.

The toilet flushes were not the best, you have to flush multiple times to clear the toilet but toilets were clean.

We like the fact that guests in Royal Solaris have shared access to GR caribe's facility and restaurants. Our dinner at the Bogavante restaurant in GR caribe in one of our highlight. We're also glad that we pick Royal Solaris over GR caribe. As a family, Royal Solaris is more kid-friendly than GR caribe (for example the spa pool in GR caribe is adult only). Enjoyed my morning run to the near by Playa Delfines. But the location is far from downtown Cancun.

Wifi at 6th floor is spotty and I had to go to the lobby to use internet. Dinner in the buffet restaurant (Las Fuentes) is not on par with other restaurants. The evening show is too loud for our kids. The performance look great but we have to leave after 10 min because our kids' ears hurt.

Excellent stay for a family vacation. Really warm and welcoming staff, huge pools, direct beach access and multiple nice dining options (shared with the hotel next door). Perfect for families with small kids, as they have a kids club and mini water park with slides.

We could hear our room neighbors through the walls and the door connecting the two rooms (normally, there are two doors -one on each side- but here the sound was so clear that there was probably just one thin door separating the two rooms). No complaints, though. They probably heard our baby cry a couple nights too... On the plus side, we noticed that families were often lodged on the same hotel floors while couples and groups (looking to party) were on different floors -a great idea so that everybody on the same floor has similar sleeping schedules.

The facilities in general, the children's area, the service of the staff (all very friendly), the entire hotel very clean

Alcoholic beverages are virtually non-alcoholic, lunch hours and pool bar ends early, as does dinner hours. Lot of day pass visitor.

Great location on a beautiful beach . Good buffet and excellent al la carte restaurants. Friendly helpful staff and good poolside and nightly entertainment. Great pizza and sushi available all day by pool .

Not enough shade around the pool . Some more umbrellas would be a good idea . Security seemed to ignore people using boomboxes to play their own music by the pool even though the rules state this is forbidden . Didn't really want my kids to listen to swear words .

Breakfast and dinner buffets were wonderful. They had a lot of the same dishes but some different varieties each day. The restaurants were fabulous. Some of the dress codes didn’t make sense but the service and food were amazing. The rooms are very comfortable, clean, maintained, the beds comfy, the fridge stocked every day, the view was incredible, the pool was spectacular, the entertainment was great. There was something for all ages. You definitely don’t get bored. The nightly shows were so much fun and the dancers were very professional. Loved that they had Corona and Modelo as their house beer. All around, it was a great experience for the proce you pay. I highly recommend it. Staff was so professional and nice and very helpful.

Wifi sucked. They also stopped serving alcohol at 6 p.m. That was a bummer.

We enjoyed the property and the staff. it vas overall good value for the price. The food was decent, employees friendly, nice amenities. we really enjoyed entertainment team doing aqua aerobics, Zumba, yoga and the shows at night.

The property is outdated, entry room doors are so old, most rooms don’t have balconies, or even ability to open windows. The view on the ocean side is gorgeous but you can only glance at it through the window. The beach area is not very well cleaned and maintained and it’s pretty much impossible to swim there - waves are too high and “Red Flag” all the time. Plastic drink ware needs to be updated. Kids club activities didn’t start on time and it was complicated to come in and out, and didn’t feel inviting or engaging.

The room was big and comfortable with a wonderful view to the lake. I liked the beautiful pools, bar and restaurant right beside the beach. pizzeria and sushi bar and buffet fast food beside the pools offered better foods than the buffet restaurant. You could ask for any number of beach towels and they were giving you with no questions. kids pool and mini club was great. they had some fun programs during the day for the kids. the entertainment group were trying their best to make the trip fun for everyone. there were games and dances during the day and a great show every night.

There were not much variety of foods in the buffet restaurants, the options were almost the same everyday and were mostly some kinds of Pastas, recipe with potatoes, some sweets and salads. We were happy with the Italian restaurant in GR Caribe which we could reserve as a part of our all inclusive service. however, the other restaurant with reservation (Marco Polo) wasn’t that good.

The staff is really hardworking and helpful with very rare exceptions. The pools and the beach are great. The restaurant (breakfast and dinner) is amazing with lots of food options, never waiting too long for drinks at the bars. Great value for the airport shuttle. Good location if you're coming from the airport.

Be sure to schedule your airport shuttle more than 72 hours ahead. Food selection at the lunch buffet could've been better. Marco Polo restaurant - can easily skip. Wi-Fi is pretty bad in the room. Overall, the room was quite dated.