Location was ideal.... just 8-10 min walk from Freedom Square which is the heart of Tbilisi. The Liberty Square Mall, Parliament House and Georgia National Museum are also 5min away on the same road (Shota Rustaveli Ave). Hotel staff was smiling & welcoming and was always available to respond to any matters. Special words of praise for Mariam and Sophie at Reception desk who were very cooperative. Our review wd be incomplete without mentioning Michael at Concierge who was extremely friendly & helpful and guided us to all the right places (restaurants, sight seeing etc) in Tbilisi. The Breakfast at Hotel had a good variety of food, fruits, breads, juices etc. Wifi was hi-speed. Bank's currency exchange counter and ATM are right in the Hotel itself.

Suggestions fr improvement : 1) Hotel shd offer free Airport pickup & drop fr guests 2) Breakfast was a bit overpriced. Also, breakfast and Hotel menus shd include Halal products. 3) More English & Hollywood Movie channels shd be available on TV. 4) Hotel shd hv some lively restaurant and bar. It will add color to the overall ambience.

Friendly welcoming staff Fresh breakfast Luxurious atmosphere Location All needs met

Booking.com showed a smaller room photo. Hotel apologized and couldn’t upgrade due to unavailability. Using car parking is difficult.

very good ,location was perfect,ambiance of the htl is amazing

The staff were so genuinely nice and helpful! Security wise it always felt like coming home, as when we would return back around late night, security would always step out & make sure we are safely within the premises of the hotel. Breakfast F&B team, concierge and main reception team were all very nice! Location is great as the Galleria Mall is a 10 mins walking distance.

Would have been better if the hotel had a pool! The fact you fan use Courtyard Marriott Pool, again just a close walking distance, was helpful but nit when you're traveling with kids or even otherwise.

my second stay at the hotel,check-in was fast and straight to the point, the location of the hotel is perfect and my room as suite was big and quiet, staff everywhere friendly and willing to help, just need to get some good English speakers team so they can understand the basics of guests needs, breakfast was good at the restaurant.

the lounge is very small and the distance between tables is very close so i didn't feel comfortable going there, I went there once that's it , should have a better furniture layout and also background music so we dont feel uncomfortable in talking to each other, AC in the room is very noisy and safe box one time open and one time doesn't operate, HK service is always late and no DND sign for the room available , also overcharged my credit card which try to sort it out now

The location, the staff, the complete package, the staff are super attentive from reception through to the managers. Excellent training and sincere people who WANT to make your stay something to remember. Loved it and will be back/recommend

Booking.com list balcony included with the room , even has an upgrade option which I choose. Was disappointed to be let down by the booking.com promise and not delivering.

An impressive hotel at the highest level. very clean The staff is very helpful. The restaurant in the hotel is of the highest standard, not cheap but worth the money. We are happy that we chose this hotel, we will recommend it and we will definitely come back.

We got a room with a window that opens onto the balcony of another room and also adjacent to the cleaning service room. You can't open the window and there is noise at night

The location of the hotel is quite nice with a nice park next to it. The hotel is walking distance from the freedom square. The breakfast was nice with a good variety. We were given access to the executive lounge on the third floor which was good for snacks. The room was cosy and clean, good enough for 2 adults and 2 young kids.

Being vegetarians with kids, our options were limited in the executive lounge.

The Location was Amazing, the Reception was good and the House Keeping as well. Specially the house keeping as we had to call them several times and they had wonderful response.

Poor Breakfast Buffet Services, as the staff was not organized well and most of them was very very busy.

The staff were so friendly and helpful, especially Mishael Our stay was exceptional because each one from the front desk to the waiters and waitresses to the cleaners, would serve us with a smile. The hotel is beautiful and the courtyard is a lovely place to sit at all times. The food at the restaurants was amazing and the breakfast selection was very wide and delicious. The executive lounge on the third floor was very convenient. If you book a room on the third floor, you can have breakfast and dinner there free of charge. The variety wouldn't be much but still it is a perk. The location is amazing. Near cafes, restaurants, a mall, museums, the opera and ballet theater, the old town, etc. You can't find a hotel with a better location in Tbilisi. I recommend this hotel.