1. The room key cards worked effortlessly and smoothly. A reassuring big powerful bright light came on immediately to let me enter my room. No anxious moments moving the key card around, hoping for a light to come on, as I have experienced in other hotels. 2. After a shower, you simply push the shower door out, away from you, making for an easy exit. In other hotels the shower door has to be pushed inwards, thus often squashing you. 3. Location: diagonal from the Hauptbahnhof: EXCELLENT! Being close to the Hbf means that I was close to the departure of the Hop on, Hop off bus and to trains and S-Bahn 1 to the airport. 4. The breakfast room was lovely! Wonderful choice of food and beverages. And there were newspapers on hand to read.

I didn't especially care for the flat, rectangular bathroom sink, as traditional, deeper sinks work better, but not a big deal.

Having stayed at this hotel a number of times in the past I always book this again when in Hamburg because of its location close to the main train station and quality of hotel, having always found the personal friendly and always willing to help.

During previous stays having arrived by train the location being close to the main station was a positive for me. However as a disabled traveler I chose on this occasion to travel by car, knowing that there was the facility to park directly at the hotel wasn't an issue but chose beforehand to double check this with the hotel and was informed that the park garage was under the same address for our sat nav. On arrival needing to drive around the block looking for the garage entrance it would have been helpful if the information sent to us beforehand would have included the entrance to the park garage being next to the hotel main entrance. This said we found the parking charge of 25€ was higher than that offered by the main station parking across the road

Great location close to everything . it was very clean and we had two blankets. The view was amazing straight to the streets. we had clean towels every day. we arrived late at night, and to check was very easy we did it through a machine that also gave us our room keys.

the fridge didn’t work so well and we needed to put food there ,the cleaning lady came every morning at the same time while we were asleep and never really cleaned our room or cleaned the garbage.

The facilities, for example the clean and comfortable bed, the beautiful and orderly bathroom, this room has all the neccessary equipments and very nice view. Everythings hier are worth the money I spent, next time when I come to Hamburg, this hotel will be my first place for stop ❤

If they could, I hope that they can change to another tissue in the bathroom, it is quite easy to torn and leaves a lot of paper scraps after I wiping hand :(

Great location! Excellent breakfast! After hotel wifi registration to H rewards programme received daily ticket to public transport for free! Very kind offer from hotel! With ticket to public transport were posdible to take all U-Bahn, S-Bahn, busses and city boats (reccomend take Nr 62 which goes over big part of Hamburger port). Daily ticket itself is worth of 8Eur/day. Would be happy to visit Intercity Hotel again.

This hotel is just a very short walk from the central train station in Hamburg and within walking distance to the Warehouse District and other tourist sites. The room was spacious and clean, the Wi-Fi worked well, the staff was friendly and helpful, and I had a very comfortable stay.

I don't have any complaints and would stay there again. It's very convenient if you are traveling by train.

clean pleasant arrival and easy check in. underground parking was good but a price beforehand would be good. comfortable beds

deposit made on booking. com then again on checkin followed by another payment confirmation on leaving. no cost given for parking . no kettle in the room and very hot. turned the heating down but far too hot. only one extremely soft pillow each with no spares. check out was lengthy

Perfectly placed for us, 3 mins walk from the station. Spacious and comfortable room. Effective ventilation and sound insulation.

No staff on the desk for 15 mins when we arrived and couldn't get a room code through the online check in. No tea/coffee facilities in the room, nor elsewhere in the hotel. Expensive.

Good location, not far from central station and street with many shops. The hotel is quite modern. There was nothing broken in the room. There is a safe and refrigerator, good Wi-Fi

There was hair in the bathroom. Shampoo, shower gel and soap in one bottle. There was no toothbrush. When I checked in, I met an intern at the reception, without a badge. I did not immediately understand why she just stood there scared and did nothing without any comments.

location is great it is clean

it is very basic I think this is the lowest intercity quality I have been in compared to the one in Venice and Graz. it very similar to Ibis where is the room and toilet are small and the pillows are not comfortable