The staff was very friendly and professional. The information provided was really helpful : ) I really appreciate employees trying to understand me as well as being okay with communicating in English. Bed was amazing to sleep on, 2 pillows felt like a luxury! Breakfast was amazing! Mini bar fridge was really nice!! The look of the bottles used in the shower as well as the design of the mirror were good. The card with greetings from the hotel was very nice! The fan, several table lamps, and the closet were a really good addition : ) The carpet on the floor was pleasant to walk on. The design of the room and the look of the hallways were pretty and relaxed : ) The elevator was so good to have!

I have my doubts about the condition of the doors of the room (specifically the handles) as well as doors of the showers. I'm also a bit unsure about the condition of the window locks.

It's a very pleasant hotel with wonderful staff and a really nice atmosphere! The location is ideal, the beds were extremely comfortable, the bathroom and shower lovely. There's a minibar in the room which gets refilled every day for free: 2 beers, 2 juices and 4 waters, which was a really nice touch. Reception staff were very helpful (thank you, Frau Franziska), they printed out boarding passes for us and were generally knowledgable and very friendly. I'd recommend the hotel to my friends and will be back!

Nothing really, we were happy with the whole experience. We stayed 6 nights and I'm glad we choose this place.

Great Location, friendly staff, good price, and good room. The minibar had non alcoholic items, and all free stuff

There's no climate control in the room, and even with the windows open, there was no airflow. The room came with a standup fan which was loud and rickity, and too short, so my wife put it up on a chair so there was airflow. I normally sleep through anything and was not comfortable - disappointing for a 4-star hotel Can't imagine what it's like in July and August. I like to give positive reviews - A ceiling fan would have earned 10 out of 10.

The professionalism and friendliness of all staff, also the receptionist on evening duty (26/06) dealt with my problem exceptionally well. We enjoyed our lunch (7 Persons) in the restaurant Brunnenhof and 'Kaffee und Kuchen' afterwards im Cafe Centrale.

Were disappointed to be allocated room 419 on arrival, but changed to room 216 the following day. Room 419 should not to be classified as a superior room, bathroom too small, bedroom window high up, would have needed a step to reach to open it. Threrefore unable to give a rating of 10

The Kaiserhof Hotel was located in the centre of the city. It was only a few minutes walk from the old centre and the historic buildings that have been restored. It was near the main shopping area with restaurants, cafes and bars. The main railway station was across the square. The staff were friendly, efficient and competent. They printed out the boarding passes for our flight out of Hannover. Since we booked a suite, our room was spacious, well equipped and comfortable. One notable feature was the free minibar containing beer, soft drinks, water and nuts. This was replenished, free, every day. The breakfast buffet was very good with the staff being friendly and helpful. Freshly cooked dishes were available from an extensive menu. Evening meals were served in the large restaurant or in outdoor seating on the main square. The standard of the food was very good.

The room did not have air conditioning. So in the hot days of August 22, we had to sleep with the windows open. The hotel said they were fitting ait conditioning to all of the rooms, so this may not be an issue in 2023.

room was excellent and room kept clean and tidy. free mini bar was aspire extra. surprise cake also an excellent idea

the only bad experience was the bar staff and front area of bar / seating area outside. staff very slow and not very attentive. ofter far to quick turning coffee machine off in the evening, always gave the impression everything they did was an effort. I thought front desk staff very good, room cleaning excellent.

Excellent location right by the main train station so very easy to go for day trips out to the surrounding towns. My room on the fifth floor was very spacious, spotlessly clean and the bed was very comfortable. The hotel reception staff were always friendly and helpful. There was a good selection of teas with the in room coffee and tea facilities. The attached restaurant, the Brunnerhof, while pricey was absolutely excellent in both the taste and presentation of the meals.

The Wi-Fi in the room was very intermittent, often dropping out altogether, albeit only for short periods. There wasn't any air-conditioning in the room but the fan provided did help thru one of the hottest weeks in Germany.

Location is perfect (so long as you don't mind the sounds of a bustling city) - everything is very convenient. Breakfast was amazing; as was dinner in the restaurant. Staff were very professional, as well as friendly and extremely helpful (especially as I stumbled my way through trying to practise my German skills).

Difficult to think of anything major; though the shower had a tendency to spill through the splash guard and onto the floor.

Excellent hotel located right across the Hannover train station. You can't get more central than this. You can find a large selection of restaurants and shops nearby, including a shopping mall. The room was comfortable and quiet, facing the inner courtyard and isolated from the noise outside. The minibar is free (a small package of salted peanuts and several drinks are available) and is restocked daily. The hotel has a cafe and a restaurant.

The staff at Kaiserhof worked as an amazingly efficient team, nothing was ever any trouble, they were always happy & obliging! The Brunnenhof restaurant is 5 star in all respects, so much so that we dined there 3 of our 5 night stay! Their breakfasts, included in our booking, were superb with varied choices, good coffee & smiling service!

There was nothing that wasn’t perfect for a great stay!!