I liked the service, except was anxious to get my taxi when leaving, several came but not mine? took someone else's in the end The meal and drinks with friends at the bar was great, Leon in particular was exceptional , had a good sense of humor and very professional.

1. There was an Oder in the room and I heard every flush from upstairs for 4 days until the last day I realized the biodot next to the toilet had a plug and it was open for days. I didn't use the biodot at all, but closed the plug when I realized, the odor and noises were emanating from there. 2. The bathtub/shower I found was very dangerous waiting for an accident. The tub wall was angled at both ends, and the shower head was positioned over the inclined end where you had to stand, the surface was also slippery when wet and coated with detergent, there were no handles on the tiled wall to grab onto to get in or out of the bath for a shower and no anti skid mats on the smooth bath tub floor, a recipe for an injury, danger.

the location and helpful, kind, friendly & happy hotel staff, who were willing to do the extra miles to make us, guests, felt honoured and valued, i e. a very kind Chambermaid offered to accompany my 85yrs old father, from his room to the car in the carpark to find his stuff, also the willingness of your Kitchen to fulfill my request of ginger tea. These little things count mega impressions. Thank You! With an exceptional of one house-lady who should have a little watch with her tongue. I'm the one she gave unfriendly remarks at, on 15/4/2023 evening, in front of a huge crowd, while I was documentating during our Indonesian President's visit at your hotel. Otherwise overall, my father and I were satisfied with your hotel, staff and services.

none.

The location is prime. The beds were heaven and it was cosy and warm. Exceptionally clean especially the bathrooms were amazing. All staff was friendly and helpful. Especially the receptionist Ben Sal or Said? was exceptional.... he was sooooo helpful, attentive and highly professional. He was always ready to go the extra mile to make our stay comfortable and relaxing. Also the cleaning lady Anna was extremely helpful and very friendly. Best wishes Marta KASZTELEWICZ

Nothing

Great location on a quiet street just a block from the train station with easy access to trams/bus service and lots of shopping on the streets adjacent to the hotel. The room was very nice, quiet, clean & comfortable and the shower was exquisite! The bathroom radio was also a very nice touch. There was lots of closet space to hang my clothes and store my luggage. Excellent breakfast and room service. I would definitely stay here again and consider another stop-over in Hannover now that I know about the convenience of this hotel.

I was happy with everything.

the Hotel is really nice and the location is perfect. the breakfast is just enough although for the price not really comprehendible.

for a group of 3, unfortunately they do not offer extra beds. We therefore booked a double room and a single room. and the single room I got, room 114, was really really old and antique furniture you would have thought it was a highway budget hotel room. plus it had a funny smell like smoke and musty. parking is on the higher cost too.

The location is fantastic - city center bustling with restaurants and cafes. 3 minute walk from Hannover Hbf. When my connector flight was cancelled the next day, I just picked up a train to Frankfurt at the same station I took from the airport.

Pricing was steep but probably due to the trade show that was in town - so there was likely limited availability.

Spacious room, even though smaller than pictures on booking would have you believe ( eg. pictures for room type chosen show couch in room, while there was none) High ceilings. Old world charm.

Very small bathroom. No coffee machine and the teabags were not replenished.

room is great, location is just as great and breakfast was superb. I'm satisfied with the service, room, food, drinks. All staff were very kind and helpful. They did the extra miles to help, provide and serve us, guests. Thank You!

nothing. I guess we liked all.

Everything except the bar and the staff at the bar

The Bar. They close early and staff not very friendly. I came late like 1 minute after the lat call while staff were still working and they refused to serve me. They said order from Room service

Great location, nicely maintained rooms, breakfast quality was good, selection could have been a bit wider. Very good service and staff

Beds could have had proper king size duvets and also had a rubberised mattress cover under the sheets that made it very warm at night. But both things are generally a thing that most hotels in Germany seem to do / struggle with.