Best Western Hotel am Kastell

I chose this hotel because it is across the river from the city center, very close to traffic arteries to outlying areas, where my family members live. I was given a good-sized room (free upgrade) at the back, which meant that I got no traffic noise whatsoever (the hotel has a nice, quiet location anyway). The breakfast buffet is ample and very satisfying, the wifi works well, and there are two underground parking garages as well as some above-ground parking spaces. The garages cost 5 Euros a night, not exorbitant. You are on the ring road out of town in 5 minutes or less. The staff at the front desk and the bar and buffet were very pleasant and knowledgeable, and most speak good English as well as German. You can get a simple but tasty dinner here, either pizza or thin-crust Alsatian tart with a fine selection of drinks. In six days I was able to get a lot of genealogical research done in Heilbronn and visit family both in the city and in the surrounding countryside.

There are only two things wrong with this hotel in my view. One is that there doesn't seem to be good public transportation into the old town of Heilbronn. There is a city train, but it's a bit of a walk to the station and it doesn't run often. I have to admit I don't know about bus transport. However, the desk staff can call a taxi for you and the price (about 15 Euro) is not exorbitant. You can also walk into town using the bike paths (I would recommend using a city map or GPS), that takes about 25 minutes. The second, far smaller problem was that the cleaning crew forgot to clean my room one day, but I think that was partly my fault, as I was working at the desk in the room until about noon.

It was ok. Personals are active and friendly. The first room they gave, I didn't like it because it was down and too quiet nothing to see through the window. I asked them to change and thry did. Got a room in the second floor and then we could take a view and that was cool. Breakfast was great. Crunchy Brötchen and comfortable places to seat. Room is neat, bathroom very reasonable size

The Internet very bad, very bad. I ended up exhausting my mobile data.

- Nice English speaking staff - Good underground parking (9 EU more) - Great breakfast with options to sit outside. - Modern comfortable room with electricity and lights next to the bed - Fridge with Mini-Bar - You can make yourself coffee or tea in the room, all was included - Nice shower -Great location to stop when driving on the highway

Wi-Fi! I couldn't use it in the room because the reception was too weak. For me it is very important and I had told it over a message and in person, asked for good reception in the room but my wish was not granted. Because it was only for one night I let it go and did not insist on changing the room...

Very good breakfast, free gym and 8euro sauna. Comfortable beds, large TV, quiet room

Very small room for 4 beds, very smaller bathroom. The minifridge does not do almost anything, is not broken but perhaps provides 4-5 degrees less than in the room. A lot of dust beneath the beds or corners.

Very friendly and helpful staff, good value for money. We had a 4 person room including breakfast and the room was comfy, spacious and clean. Parking in garage was possible for only 9 EUR. There was also a nice gym and sauna but unfortunately we did not have enough time to try it.

The hotel is oveerall ok. The staff is very very kind and willing to help. There is some free parking around the hotel, otherwise a garage is available. Unfortunatly the restaurant was not open, but you could still have pizza (pre-prepared) or similar food, not excellent but very convenient. The hotel is clean.

The restaurant inside is a plus, I hope that it will be available soon.

Location was a back street, had the underground car park been full, then no other parking available. Was expecting the restaurant to be available but found this to be closed over the weekend. Thankfully the only person on duty was able to help order a takeaway.

Comfortable stay with friendly staff. Cleaniness was 10/10 and room with balcony is quite big and has a good view

Outside of city so public transport connection was not so good

Very spacious room and shower room, excellent quality.

Slightly disappointed with the surroundings and position out of the city centre, not clear from the description online, but OK as we had a car.

Clean modern room, good air-conditioning and decent shower. Safe underground carpark for my motorcycle. Handy restaurant but limited menu for dinner.

Nothing of note. We were very pleased with the hotel