Staying was pretty good :) And stuff was very friendly and helpful. All possible problems veer quickly solved.

When we came there was a problem that the hotel didn’t see our booking, although it was paid. Despite that they managed to give us a room. Also there was a problem with coffee machine in a room. So admins gave us a voucher for free coffee in the lobby.

Great location. We stayed the night for a concert. Easy and short walk to take public transportion to the venue/SAP Arena and back. Staff were nice and helpful. Room was clean. Upon checkout, realized we had left something in the room. Staff were quick to help and issued us another room key to go back and retrieve our item.

It was a little difficult to find our room. The numbers were not in the order you would expect. We kept walking down the hall and found our room, but was a little confusing.

The rooms were spacious and very nice overall. They were regularly cleaned and when the "do not disturb" sign was used, our wishes were respected. Additionally, the beds were very comfortable, which was quite important for the aim of our visit.

The pillows were too soft but if that's not something that bothers you, you'll be completely fine.

Very convenient option, located in a business area. There is a tram stop nearby, so hotel is easily reached from Mannheim train station. Very friendly stuff, tasty and variable breakfast. Room was spacious and well equipped. I was more than satisfied.

There is a bit lack of infrastructure around, but it is not, like hotel can do something with this.

Nicely located hotel, clean, comfy beds, fast WiFi, bathroom has been modernized. Service personell was forthcoming and friendly despite being understaffed. Free parking available.

Restaurant was okay but no outstanding quality.

The hotel was very clean, breakfast had a wide variety of choices. Staff were unfailingly polite and helpful. Service was extremely good in all areas.

The lifts broke down and getting service proved difficult for the hotel management. Eventually one lift was repaired but the other remained out of service.

Very pleased with our stay. The hotel is very comfortable, great beds too. Breakfast was varied. Very polite and helpful staff. Reception staff also polite and accommodating. (We particularly thank the gentleman at the breakfast restaurant (probably from the Caribbean) who helped us with providing wrapping foil and paper bags for the food our children couldn’t finish - every time he gave us the kindest smile and was proactive and helpful!)

Nothing to dislike

Bar personnel especially John was very helpful , stayed at work till the last minute of our stay.food was amazing. Rooms spacious and comfortable beds.

Train station is a bit far .

Where do I start. Room immaculate, staff very friendly and helpful. A wide choice available for breakfast. Only a short trip on the #6 tram into town centre and Mannheim train station.

Only stayed one night. Wanted to stay longer.

Where nice and helpful staff at the reception. The room was clean with a mini bar . The toilet also was very clean and the bed was comfortable.

The building is old and seems like it was a factory. The pillow as was small and uncomfortable.