The location is good. You can easily leave you car and travel by foot or train to other town in national park. The view is spectacular and you can just sit there and look out of window then the Elbe river and beautiful nature just right in front of you. Breakfast is also another good point. You can choose different bread or food that you like to eat. You can also order fresh made scrambled egg and bacon. Every morning Hotel provide a small "news paper" and you will know the weather for today and tips for travel in national park.

Unfortunately our room is next to the openly balcony. I don't want to hear other's private things but can hear it right in my room and till late of night. The parking fee is 5 Euro per day and maybe this is not a good point for some people.

Location, breakfast, the balcony and the view of the room, check in and check out.

Cigarettes smoke smell in the room in the evening coming from some other guests staying in a room on the same floor.

An excellent breakfast, fantastic people and a truly wonderful locaction.

excellent breakfast

bed was too soft

All things were very good. With plesure we would come back here again.

The hotel stay itself was actually great. My husband and I stayed here with his parents and therefore we stayed four nights in two hotel rooms. Rooms were clean and internet worked. Cheap parking is available near the hotel, and the hotel has elevators, which was important for my father in law. The breakfasts were really good and customer service overall was also good. What happened after our stay is what is unacceptable and I will describe this in the "dislike" portion shortly.

The hotel didn't charge us the agreed upon price I received in the booking.com app, + whatever room service or parking charges we needed to pay. Instead, they charged us 176€ more than what we should have paid. This should have been their responsibility to check and not overcharge us. Nonetheless, I checked my booking.com app and records and noticed we were indeed overcharged a significant amount. I therefore called the hotel on the same day we made the payment to explain this. After a bit of back and forth, they realized they made a mistake, apologized, and agreed verbally they would indeed charge back my credit card for the 176€ they owed us. We unfortunately didn't receive any written confirmation of this. What happened after this is what I find completely outrageous. They mentioned that it can take a while for us to receive our money back. So we were patient before we got in touch with them again. After not receiving any refund, my husband contacted them by email on July 9th to ask about when we could receive the money we were owed. No written response. After a phonecall on July 10th, we were informed that the money had already been transferred over to us. However we had not received anything in our bank account. My husband sent another email on July 15th about our situation. Still no written response. Bear in mind that we had overpaid our hotel bill due to the hotel's mistake on June 26th! So we're talking about almost three weeks later and no refund. On July 16th, I left an honest review of our negative experiences regarding this hotel, and then magically, we get the money in our account on July 17th! Guess what the hotel does at this point? They wrote me a message on the booking.com app threatening legal action for defamation for leaving an honest review! Of course this is not going to hold up in any court. In addition, they said I wrote my review in "unacceptable German", when I actually had written my review in English.