First- I loved that the property had its own parking garage. The room was clean and comfortable. The staff was polite and the on site restaurant had a fabulous dinner. The pool area was beautiful and the saunas were convenient.

I feel that directions to the parking garage entrance should be provided in the welcome email. I had to drive around the block a few times before I saw the sign. There was no coffee or tea service in the room and had to be requested separately. Breakfast was a poor value- expensive and sparse. They also allow cigar smoking inside right next to the main door. Some folks probably love it but my weak lungs were not a fan.

Perfect location, great staff, quiet, nice gym (although not even a single treadmill)

I'm disappointed from 2 things: 1) I expect and used to even in inferior hotels to find at breakfast a table for dietary restriction - gluten-free breads, cereals and sweets, and lactose-free yogurts and spreads. Here there was NOTHING, and when they said "we'll order for you soy-based yogurt for tomorrow" they did not. This is simply unacceptable at this level of accommodation. 2) The thermal pool is not very thermal and has no jets of any kind.

Well qualified service staff, the rooms have apartment character with its own doorbell, additional infrared bathroom heating and the usual comforts. The rooftop pool is amazing with it's view and comfortable sunbathing area, the sauna (on additional 15€ fee) does it's job (60°&90°C + plunge pool) Breakfast in the Orangerie is probably the best quality and service one can get in Wiesbaden 😍

What I was missing is the "eye for details" wich is difficult to maintain for hotels, I am aware of that. E.g. the bottom windows in the rooftop area missed cleaning - that much that it is hard to look through them, dust in the Sauna area on the "no phone-sign", public showers and toilets partially "out of service" and the room service software crashed a few times in the ordering process to name just a few and I didn't really started to pay attention, just wanted to enjoy the stay. This influenced my experience what leads to a reduced rating.

The location is great, very close to shops and restaurants, so we were able to walk everywhere. We soaked in the wonderful thermal spa every day and enjoyed the spa services. The staff was very pleasant and helpful.

The only thing we didn't like was that smoking was allowed in the bar. Some evenings, you could smell the smoke in the downstairs lobby to the point that it was unpleasant to sit and have a drink.

I liked the excellent location, the little old fashioned Interieur ( but in excellent condition! ) with „ patina „ ( in the good meaning ) Sad, that we couldnt get a place at the „ Ente „ restaurant, fully booked, no chance. Also the „ Ente bistro „ wasnt a chance, closed because of „ corona „ The pool with thermal water ……perfect. Sauna will be charged with an extra sum…….hhhhmmm, never experienced that in a 5 star hotel. Price was fair, breakfast excellent ( „ egg benedict „ my favourite was offered ) Staff was mostly very friendly All in all : clearly recommended, but compared with ( for example ) „ Europäischer Hof/ Heidelberg „ just at no 2.

Wonderful hotel, easy to find, valet parking. This hotel is like going back in time to some glamorous period where people still dress up in suits. The piano bar is just fantastic !! The breakfast in the Orangerie is subliem. The restaurant was fully booked but I expect it to be as good as the rest, wonderful piece of history, a monument, don't doubt this one, just book it and enjoy

This is a very nice historical hotel perfectly located in Wiesbaden. Our room was very nice and the staff was so kind to us. The thermal pool is amazing and we spent so much time there. We purchased a spa package and the services were very high quality. The hotel overall is excellent value for money.

nothing

perfectly located. Amazing front desk staff. House keepers were fantastic. Breakfast was wonderful. Bellman perfect! Gym and staff were great.

Lobby Bar service is horrible. Rude server, no service and should not post they are open when there is no dedicated server in the evening.

Excellent location. Very friendly and helpful staff who went out of their way to make you feel welcome and comfortable. Walking distance to cafes, bars, shopping and restaurants.

Nothing. Everything was excellent.

The room was quiet with closed double windows but it was towards the Main Street. The valet parking did not work upon arrival because all parking spots were taken by waiting taxis and no hotel staff was available. Departure was fine.