Very classy hotel with first class facilities and staff that would do anything to make your stay perfect. Christo was extremely helpful. Comfortable room and bed, great pool and the breakfast was sensational.

Nothing

Everything was excellent. We stayed at the hotel for one night. The location was perfect for us - between the harbor and the airport. The old town is reachable by taxi (5 euros) or on foot (15 minutes). We were allowed to leave our luggage at the hotel before check-in and were informed via mobile when our room was ready (around 12:00). Breakfast was good, and the taxi ordered through reception was punctual. Cost to the airport - 15 euros

The breakfast was excellent

At first I thought that the hotel is rather far from the center, but then I found that was not so far The hotel and the room were very quiet Near the hotel I found an excellent pizza and coffee restaurant Silfio and also an excellent cafeteria with good cakes Kumakis there are also more eating options, for instant a restaurant called Kyriakis but it closes early in the evening

The location is great, close to the centre with all the activities and museums, and everything is a walkable distance away. The pool is nice, not too small. The staff is amazing, very sweet and helpful, gave us suggestions where we should try traditional cretan food and helped with understanding public transport. The food is also great, the hotel breakfast had a large variety of foods and was very tasty.

The only thing, I wish the pool was open for longer, but I do understand that people would dine outside close to the pool and it would be disruptive if there were people there.

The hotel is good overall, but it’s not the place for a vacation stay. That was probably my mistake, but it was nowhere mentioned that it’s more of a business hotel than vacation long stay accommodation. What makes this hotel great is people. The building is quite worn out, but people make their best and maximum to make you feel here welcomed and comfortable. The standard rooms are extremely small, smaller than in any tiny city hotel in Paris (and rooms there are small indeed). That was terrible at first since I have booked for 3(me and my two child we), there was literally no place to turn around and even to place our clothes. But after our desire to leave the hotel the very second day, we were proposed an upgrade to a more spacious room.

Breakfast and overall good in the restaurant. It’s absolutely not 5* hotel food. Breakfasts are rather poor for a Greek cuisine and most of the cooked dishes were not tasty. But what is good, again people make their best to make you comfy and we ordered some food we wanted (like pancakes, non fat sausages etc) if we could have found this type of food at the buffet.

The rooms are impeccably clean and designed with comfort in mind. The bed was exceptionally comfortable, making for restful nights. The food options at the hotel were fantastic, offering a variety of choices. What stood out to me most was the staff’s genuine patience and friendliness. They were always available to answer any questions and offered excellent recommendations on where to visit and what to do in the area. Their local knowledge truly enhanced our experience.

Not that I can remember. The designated non-smoking areas were also well thought out, ensuring a pleasant environment for all guests. They thoughtfully prepared a healthy breakfast for us to take with us since we had to catch an early flight.

I recently had the pleasure of staying at your hotel, and I wanted to take a moment to express my gratitude for the outstanding service I received during my stay. While the entire experience was wonderful, I would like to particularly highlight the incredible professionalism and attentiveness of the Front Office Manager, Mr. Valantis. His dedication to ensuring that all guests are comfortable, well taken care of, and catered to was truly remarkable. He went above and beyond to make my stay enjoyable, and I believe their efforts are a great asset to your team.

There is nothing to say.

location was very good, close to the city centre. staff very helpful in finding things to do in the area and arranging activities too. breakfast was nice and varied. room service was done very well and amenities were good.

room was quite small and congested. not much space to open luggage and walking around. fridge was also very small and could not fit much in it. shouldn't be considered as a minibar as there are in fact no drinks inside only complimentary water. the AC also kept being turned off for the room at random points of time. would only be turned on after requesting reception which is disappointing as AC is required in the summer and hot temperatures. breakfast would be nicer with more variety of hot foods as most were cold.

The staff here are fantastic and very accomodating. We arrived very early and the staff was very helpful to get us into a room at 9:30 in the morning even though check in was at 3. Can't say enough about how friendly the staff was. They also had a great Greek two person live band playing at the bar and it was very nice atmosphere. The hotel was 15 minutes walking distance from the port and the shopping so nice location.

Room was a little small as compared to what I am used to. My girlfriend set out the ironing board and it basically filled up the space that we had. With that being said, are you really in Crete to stay in a hotel room or are you there to explore the area?

The staff is outstanding - they even reached out to the Municipal Swimming Center to check conditions to go for a training there. This extra effort impressed us and we decided to go back to the hotel early next year. we appreciated the wonderful breakfast and that the unheated hotel pool was still open and clean in December.

There was a lot of noise from other guests the last night which lasted until after 3 am.