We stayed here for a week at the end of April. The hotel has been renovated tastefully - the lobby, restaurant, bar and the rooms look good. We had a sea facing room on the 3rd floor - the room was quite spacious and everything worked well. Especially liked the new digital controls (instead of switches) to control the light/airco etc. The beds were very comfortable as well. The staff are super helpful and friendly, always going the extra mile to help. The location is the USP of this hotel - it's right on the edge of the old town, so you get the convenience of being near the old town without the associated hustle and bustle. There's a huge parking lot right opposite, the hotel rents a few parking spots there. Overall, super convenient, considering how difficult it can be to get secure parking near the old town. Rethymno itself is beautiful town - we found it to have the right mix of old world charm and amneties. Plenty of good places to eat, and the beach is quite good - something that Heraklion or Chania misses out on. There're a couple water sports places as well (Ikarus is one), they do parasailing and other water sports for a reasonable fee.

Clean modern room, great a/c, comfy double bed (not two singles pushed together), and the staff were very nice.

They gave me the wrong room. I booked a sea view room but I got a no view room, just of a staircase. I only booked this hotel for the sea view room so that was disappointing. The room I was given was also next to the elevator. Any time the elevator was used the room had a buzzing sound - this is very disruptive in the mornings mostly. The hotel staff told me I could switch room the next day to the sea view (which I booked) for an extra fee, which was disappointing. I recommend confirming your room with the property before arriving and making sure you are not near the elevator, because it will disturb your sleep. The hotel should fix their ads also so it's not misleading.

Great location with parking at the port car park with special free pass - drop your luggage outside door even though it’s a no drive zone, it’s ok. Reasonable prices for drinks. Pool looked very clean. Very friendly and helpful staff. Clean.

Those pillows in the apartments were very hard! The apartment was disappointing & really in need updating, shower curtains in hotel like this are a surprise, could do with a walk-in shower and more stylish furnishing.

Very clean hotel, staff very courteous and helpful, especially regarding car parking as offered a free pass for the duration of our stay in the opposite public car park which made everything very easy. Breakfast also included and good quality so all in all, a very good stay and cost effective.

The air conditioning system wouldn’t work properly the first night ( but was fixed very quickly by the hotel staff the following day) so sleeping was difficult the first night and too noisy to open the balcony door as Saturday night!

Good location near old town (though far from beach) Nice pool. Comfy room/bed/shower. Free parking option.

Would be good if breakfast started at 7.There was a kettle and cups in the room, but no coffee/tea/spoons etc. The alcohol free cocktails at the bar are extremely sweet, the sugar kept me up most of the night.

The room was brand new, everything looked and feel like a premium hotel. Very clean, the staff was very friendly and the free parking option nearby, included in the price of the room, is an excellent opportunity for an area where it is very difficult to find a parking place. The location is also great, just between the old city and the port, near the Venetian castle.

Both pillow options too big and too hard. Room quite small.

Everything at the Ideon hotel is perfect, we booked an apartment as we were a three and it was so lovely and spacious. The location of the hotel could not be better, it is right in the old town but still lovely and quiet. The staff are 10/10, from the reception team, to the amazing breakfast and pool team, especially Koula and Manolas. This is our second time staying at Ideon and we will without a doubt be back next year!!

Great location just round the corner from the harbour and old town, away from the long strip of hotels along the beach. Steps away fro the sea. Free parking a definite bonus. Beds very comfortable, room lovely.bwe had an inner courtyard so no actual view but the courtyard was beautifully done. Best breakfast we had in Crete.

Nothing in particular apart from one small thing - you really need a teaspoon to go with the kettle!

I was given a superior room even though I had just booked a standard double room. So my room was actually like a suite I had a living room too was very spacious. I was surprised to get this room as I just asked for a double overlooking the pool. I was a bit disappointed that I didn't have a pool view.

Size of the room and the lighting/air con panels. Location was great with some super nearby restaurants. Staff were friendly. We enjoyed happy hour, sitting outside in a relaxed area with lovely views. The young guy at the pool side was very courteous and did a fabulous job.

The hotel should provide tea bags, coffee, sugar in the room along with the kettle and cups. Management should not allow guests to keep towels on the pool sun loungers when they arenot even at the pool. Great breakfast but the orange juice was watery and unpleasant, the worst of our 2 week holiday!