Staff are very friendly and co-operative. I like the way they had the country badges to represent what languages staff can speak. Breakfast is wonderful. We had also ordered room service for dinner it was good. There was fun song by performance artists during Breakfast which made children to enjoy. The staff who are in Breakfast table are also very helpful. I recommend the stay.

Some times, staff forgot to place Towels and stuff in the room. I recommend staff to explain the visitors how to operate equipment. For example, A switch which operates a curtain which hides Hall from Transparent Bathroom glass. By mistake if any one switches on when he is in Bathroom, people in hall can see quite clearly what is in Bathroom.

staff and food

maintainence is hywire, because its too much crowded 1) shower glass door broken to the point of falling ... too risky as it would have fallen on the head and caused serious injury eventually theu got it fixed after calling many times at the reception and sending messages with the housekeeping staff 2) cutlerry was not cleaned properly as experieced on various different dinning times 3) as witnessed personally sane swimming pool towels were folded back and kept in too use stack of towels which was gross and nowhere a act of a 5star hotel. 4) same above shower area clogged and the water was out had to call the maintainence guys imediatly.. all the above mentioned points as also being conveyed to the reception at the time of check out

An excellent premium hotel located right next to Imagica. Wonderful scenic location with mountains facing the hotel. Well maintained facility with hospitable staff. The buffet spread both in the breakfast and dinner is very huge and value for money. special mention to Rakesh at the eggs counter during breakfast who handles guests very professionally and serves out the best omelettes Qasim at front desk was very cooperative and ensured a very smooth check in and check out. Good recreational activities in the lobby

The not so good thing about the property is that it tends to become too overcrowded especially during weekends and would not be recommended for guests who are looking out for a quiet and peaceful getaway Another very peculiar thing noticed in the restaurant was that the staff would come asking for reviews and would end up actually writing the reviews on behalf of the guests self-praising themselves by mentioning their names specifically. This actually defeats the entire purpose of an honest review and feedback

Facilities were OK. Well maintained than the last time we visited. Rooms were with proper blinds which seperated from toilet and Living room. The pool area was clean from the Last time visited. Dinner Buffet was fabulous with many options.The restaurant in charge and staff were very cooperative. They made sure that every guest was comfortable. Special thanks from our kids to the chef who prepared the chocolate cake at the dinner buffet for the desert which was delicious.

After security check its was quite sad to say that the staff discriminate guest on the bases of the vehicle in which they come as my family travelled came in the cool cab My wife and 2 daughter had to picked up their own 5 bags and had go to the room.

The property,rooms & service was good

1. There was too much noise which was coming from the ground floor to the 5th floor. It was too disturbing through the night. 2. The check in is at 2pm & check out is at 11 am. it’s not even 24 hours for the price they charge. Not fair. 3. There was a broken table in our room wherein one leg of the table was broken.

The quality and taste of food was PAR_EXCELLENCE. Choices were more than expected and was happy for quality and pricing.

Only I found guest wasting food which need to be checked or device method to control waste. some of the troop civic sense was missing. Appreciate if your food manager can control waste.

The room was very nice and spacious and correct size of bathroom with tub. Breakfast was a fantastic spread and most importantly the pool was outstanding.

The price of the food could have been little lower as without any proper restaurants nearby one would only eat at the hotel. Though food was also very good, if the prices were little lower one could opt for more snacks near the pool etc. With kids around food is critical

Good amenities and location of the hotel.

There should be a direct connected passage between the hotel and the park. One has to walk out from the hotel via the parking lot and then to the main entrance of the park, which I feel can be avoided. Also, there was a consistent damp smell in all rooms , but that could probably be due to the seasons (monsoon) and the wooden furniture.

The breakfast options are amazing , however try to reach early for the breakfast , towards the 9 am -10 am window , huge crowds and lot of waiting. The imagica characters also visit at that time , so finishing breakfast early would free you to enjoy their performance and click some pics . Additionally , try to book the theme park facing rooms , the view is very nice and exciting.

The restaurant is exorbitantly priced , avoid it , there are lots of restaurants nearby for dinner .

Liked the staff services and special Mr Adil khan who is man of word provided best room and made our stay more comfortable.. thank you entire team and Mr Kiran who stands near entrance..

Check sometimes it's too long to answer from housekeeping and receipsnist desk