The customer service was simply exceptional. Whilst it is remote, I loved the quietness that came with the location. I read a few average reviews before I came, which left me a bit worried. So this is why I have taken time to write this review. For other folks who were expecitng a 5 star hotel, Im unsure why you had these expectations. We ate out a few times at the Alila. Thats a 5 star hotel and cost almost 6 times the price of the Cross Breakers. For those reviewers who had unrealistic expectations for the price they paid, I can see how this would not be the place for you. But we loved it. The staff were simply wonderful (better than staff from our day at the Four Seasons). The resort was exceptionally clean. We stayed here for close to 14 days and had no desire to leave. Its a santcuary. And look it wont be long until the resorts needs a lick of paint and upgrade, but I understand that after close to three years of no revenue the business needs to trade before taking on these renovations. And Ill also point out that coat of paint on a wall doesnt really affect us for a short period of time. So please go and enjoy the wonderful hospitality of this place.

We were grandparents plus family of 4 with two children under 5 in a 2 bed pool villa. We asked for a cot and there it was.. all ready to go. From reception on arrival to the size and cleanliness of the villa this place is a find. It was fab. The children woke early and played in the plunge pool. Breakfast started at 7 and was absolutely excellent.. especially staff. All in all a brilliant stay. We had supper in the evening and the food was great, prompt and delicious. Drinks delivered quickly and everything with a big smile. We will be back of course when we next visit Bali as only 35-40 mins to airport.

The signage to actually getting to the hotel was not great!! Please put up some more physical directions.. this was our only issue.

The site itself is stunning, gorgeous architecture, interior and immaculate gardens. We had a 1 bed pool villa with its own front door and little garden area, it was so beautiful. The staff were super friendly and helpful, the hotel arranged an airport pick up for us, our driver Wayan Artha was brilliant!! He became our driver for the rest of our trip, taking us to Ubud and then taking us back to the end of our trip. The car was immaculate and he always found the speediest route to avoid the traffic! He told us so many interesting things about the country, history and way of life. Thank you Wayan Artha! The food and drinks at the hotel was really lovely too, the breakfast was delicious and nothing was too much trouble. Juli was a brilliant waitress greeting us every time we ate at the restaurant. We took the shuttle to Balangan Beach everyday which was super easy to organise and the beach was one of our favourites on the peninsula as my husband got to surf a lot!! We stayed at 4 hotels in Bali and Nusa Lembongan over our 2 week trip, this was our favourite and we only wish we had stayed for longer!

It was lovely!

Beautiful villas and very lovely staff. The pools in the villa and as part of the main resort were lovely. Staff were wonderful, always at hand to help if required, and were also easily accessible via whatsapp which was great! It was also great having a free shuttle down to Balangan beach! We also had a lovely meditation session during our stay!

The hotel's location wasn't the best with few restaurants/shops around, you need a taxi/motorbike to get to the restaurants/shops of Bingin. It would be great if there was a water fountain in the main pool area so that guests could self serve on water and not have to order water from the bar and/or buy bottled water, which as you would imagine can add up in terms of cost over a week or so. The gym could be improved and did not meet expectations for this type of hotel, it is a small outside gym without cardio machines and I'd say that it misses a fair bit of standard gym equipment.

Amazing location in Jimbaran, very calm. super friendly staff. The facility is very clean and well maintained. I was expecting a large hotel area, but it was even better and smaller. The villas are super nice, clean and the pool is just amazing. The food in the breakfast area is amazing! the service and friendliness of the staff is outstanding! Absolutely can recommend the location!

You should be aware that it is a remote location and you need to have a taxi or your own scooter to get around.

such a beautiful property with multiple pools, gym and very friendly staff. Nothing was too much effort and the staff always were accommodating to us. Remembered our names & order. one time we asked for something that wasn’t on the menu and they had made it. I don’t think I could fault it ! We had a private villa with a pool and I think that was definitely a good choice. if we wanted to sunbake or if it was raining we could enjoy our own little space and enjoy each other’s company. The food was go die for. On our last day Kiki came to us and knew we were checking out. thanked us for our stay and asked what we had planned for the day. We had a really late flight at 11.30pm and told her this. Kiki let us know we could stay in our room till 6pm that way we could enjoy our last day and not worry about luggage. she organised it for us which was the most thoughtful thing and took so much stress away from figuring where to keep our luggage for the day. the little things made out stay and It was a beautiful stay x

it was a secluded and didn’t have much surrounding it. we needed to get a scooter or taxi everywhere. If you love to stay in the resort and not do anything this is great :) This isn’t a negative to the resort.

The staff were incredible, very friendly and the service went above and beyond every time. I had a particularly bad headache one night and the on-site driver was offered to take my husband to get some paracetamol which was a life saver! The food at the restaurant was superb! The included breakfast had a buffet style as well as the option of fresh made eggs/omlettes, and either pancakes or waffles. There was also a couple of a la carte options that varied depending on the day and these were always excellent! The room itself was spectacular. The view from the room out onto the private terrace was so perfect we would have ideally slept with the curtains open if it had been completely private. The cocktails at the bar were incredible! Nias was a particular favourite, as well as the Aurora. But overall out stay was phenomenal. My husband and I had the best time and would be more than happy to stay here again on future trips to Bali!

Even though the room and private pool were amazing - we were a little disappointed that the fence for our pool area had large gaps in it so people walking past our room could potentially see into the room if we left the curtains open at night. There were a couple of things that could have been a bit better - there was a different poolside menu with other options during the day that I only discovered late into our stay, perhaps a copy of this in the rooms would be good to have. Additionally I found that there were things mentioned in promos and on the website such as "take a piece of us with you when you leave" or the "in room personalized cocktail" that didn't have much information on how to get them or what they were.

beautiful luxury resort feeling, very intimate and the private pool was amazing.

very short staffed especially at night.. needs better ac ours was not working well and needs better food choice and 24hr dining

Great service, great facility. Bed, bathroom and pool are comfortable and clean. Very peaceful and relaxing environment. We enjoy our stay and definitely will come back again someday. During our stay, we met Yuli, one of the front desk staff, who was very friendly and helpful. Check in and check out were very quick and easy.

Wifi speed and coverage can be improved. Inside the room sometime we don’t get stable network connection.

the whole family loved the stay the two bedrooms villa with the nice private pool made our stay extra special. the staff are very friendly and nice , welcoming us with a lovely smile always . the restaurant have a nice atmosphere and the food was delicious, the staff were very friendly. a special thanks for Yuli at the reception for her continuous help and care.