the staff were very friendly and accommodating . they have several free activity for guests to enjoy such as sunrise hiking, private island snorkeling and kids activity such as coral planting .

higher charges for airport transfer , 7 times higher than normal taxi which I feel it’s a rip off. We saw one cockroach in the bedroom which I believe for 5 star resort this is unacceptable. also , all water activity is really expensive compare to what outside operator offered .

Everything it's amazing. Best hotel to stay in Komodo. 100% recommendable.

They charge 6$ per person for snorkelling. That is a very stingy thing considering it's a top hotel. They should provide the material for free. Company should change that to provide a better image. Obv is not because paying 6$ when you are paying 300$ per night.

The service was exceptional. From the moment we pulled into the driveway, we knew we were going to be looked after. The staff weren't in your face, but there was always someone around to help. There was only a couple of moments where we had to look around to order a drink at the bar. During our day by the pool, they kept bringing over little shots of juice and food to snack on.

Our Manicure and Pedicure we were not very impressed with, particularly considering the price paid for it. During a normal manicure and pedicure you expect to have your hands and feet scrubbed etc, which did not happen. Also did not tidy up my finger nails and shape them before buffing etc. I was a pretty disappointed

1.The scenery is fantastic, with a wide view of the sea that looks beautiful from sunrise to sunset. 2.The hotel facilities are comprehensive, with many restaurants, especially Rinca Restaurant, which is worth experiencing multiple times. I really like the Indonesian fried rice and fried noodles here. 3.The staff are very friendly and professional, especially Tino who guided us in hiking and trekking. He provided us with a lot of help along the way, and we sincerely thank all the hotel staff for providing us with a very pleasant stay experience. 4.The hotel offers a wide range of activities, and both the full day trip and snorkeling trip are great. The boats are new, the food is good, and safety is also well-maintained. The only downside is that the tours are a bit more expensive compared to outside tours. 5.The room is clean. I really hope to come back here another day😄

Everything! The room was clean and new and the view is stunning; the stuff is really fast, always happy to see you and very helpful. The food in all restaurants (seafood one, breakfast one and the jpn one) was stunning. Also, as the hotel is big it was really helpful to install the app to get directions and descriptions. Also, we needed to organise take away breakfast, so just wrote im the app our request, got the breakfast in the early morning (5:30 am) just on time. That’s exceptional experience.

Not applicable

Beautiful views from every room. Very helpful staff. Amazing snorkeling on their private island and one of the best sunsets we have ever seen. Luxurious rooms.

A little overpriced. Think 5 star US rates. The first night we were put up on the 4th floor even though we had booked a room closer to 10. The fourth floor room was basically over the restaurant so noisy. Then they moved us to the 7th floor and it was perfect. The hotel charges 7x the ordinary taxi fare for an airport pick up. Don’t bother booking a pick up through them. This is so unnecessary. It’s a 7 min drive from the airport.

This was a very smart hotel. You actually drive into the reception area which is enormous and very luxurious. It has the most fabulous view - a real experience. The reception is on the top floor and the elegant and very well-equipped rooms below. We had a fabulous view across the bay which all the balcony rooms had. There was a delightful area around the two swimming pools and a bar at the end of the dock, with an opportunity to swim in the sea out to a platform.

The staff could have been better trained. They were perfectly delightful and very charming but considering that they weren't excessively busy, a number of things went wrong. No disasters, just mixing up our luggage with the people we were travelling with, not having the additional bed we had ordered, failing to bring sauce at dinner or one of dishes at breakfast. I expected better from such a smart hotel.

The food was delicious. The location was amazing, with panoramic view of the beautiful beaches of Labuan Bajo. The hotel itself is immaculate, well maintained and very detail oriented. They offer all sorts of activities from cycling, snorkelling and paddle boarding to full day boat tours aboard the well maintained hotel boats. Overall, excellent experience. I need to mention the staff as it was a highlight. They were extremely attentive and polite and made the experience so much better.

That they used single-use plastic for our laundry. This made us reconsider using the service again.

lovely place

they don’t clean the beach and it is full of plastic

The views is absolute amazing. The hotel is well designed and the gardens are well maintained. Staff are very friendly and our room was nicely clean and tidied up everyday.

Disappointing with the food offering. The selection and quality of food & beverage were not great and expensive. Given that the hotel is away from town center we don't have much options but to dine at the hotel. Breakfast definitely needs improvement, from quality of food to range of food available - it's not so exciting when it offers the same food everyday. The staff are great and are doing their best to serve but they have not been trained properly. The seafood BBQ dinner was way overprice and all seafood are count by gram (not per 100g or per kg), try to figure out the cost you really need a calculator before making an order!